Marriott's Canyon Villas

Checked into my room, used the restroom, washed my hands, when I went to dry them, there was a woman’s thong hanging from the hand towel. It’s not mine!!!! Also food crumbs on the floor and the tv doesn’t come on. Someone was supposed to bring me keys to a new room but instead housekeeping came with a new hand towel. Heading up to the front desk again.

It's a four star hotel with 5 star amenities and service. We had a corporate event across the street at the other Marriott (it's a 5 minute flat walk from one to the other), and I have to say we were glad we stayed at the Villas. Full kitchen. Actually, I'd like to comment on the room layout - it's terrific! The bathroom was situated so that if you have one person who has to get up early they can do so and access the bathroom, living, and kitchen without disturbing the sleeping person. Fantastic! Outdoor activities, a little store with essentials including basic groceries, this would be a good place to stay if you were going to be here a week or more too. The furnishings are clean but a little dated. The staff to a person was top-notch.

Saved by a broken water main. Only spent one night, but were able to cancel the remaining days with no penalty. Just an awful room. Cheap remodel, but still dated. Claustrophobic and smelled like an ashtray. Broken down bed with third world bed linens and pillows. Won’t trust TripAdvisor again. 4.5 stars, Marriott must be paying bots to write positive reviews.

Checked in yesterday to a room with an air purifier machine running full blast because of an unpleasant smell. Didn’t have time to complain as I had been traveling all day and had to get to dinner meeting. Got back from dinner ready to take a hot shower, but nope my private villa comes with no hot water! Called the desk and got no help. They told me we dont have anything for you. Fortunately I was able to check out and get into JW next door. Customer service at Villas was trash

Nice resort, very clean. Plenty of sun loungers and umbrellas the main pool is a nice temperature. Nice staff and very helpful. My only gripe on the first evening we went to the pool bar & grill I found them very unhelpful due to my dairy allergy I was told to wait & chef would be over to have a word, he never appeared so we left and therefore will not be eating there on this occasion very disappointed they were quite busy, but I’m sure a few minutes of the chefs time would not have caused the kitchen a problem!!

Staff: Generally welcoming and helpful--had issues with the first villa I stayed in (upstairs neighbor was tromping around starting ~2AM for the rest of the night) and was able to move to another villa for the rest of my stay. Basics/amenities generally met expectations: there was definitely wear-and-tear, especially around the baseboards in the bathroom, but overall both villas I stayed in were neat, clean, and well-appointed: - Electrical outlets near both sides of the bed with bedside tables - Good counter space in the bathroom (there were two vanities, one in the room with the toilet and the step-in-shower and one in the room that was open to the bedroom with the soaking tub) - Hair dryer (no shower cap) - 2 bars of soap - Lightly scented shampoo, conditioner, and body wash in dispensers attached to the wall in the shower - Terrific vent fan in bathroom (great for creating white noise when neighbors were noisy) - Tissues - HVAC worked, though the temperature controls were capped - Free, basic wifi - Dining room table (for 6) and full kitchen with utensils, cutlery, dishes, pots/pans - Washer/dryer in unit (with detergent) - Water available in the reception area as well as the fitness center - Complimentary basic coffee/tea machine available - Ice machine available - Basic fitness facility housed in two rooms: the first with cardio equipment (e.g., treadmills, ellipticals, recumbent cycling machines) and the second with strength equipment (e.g., weight bench, free weights, weight training machines). At least one of the treadmills was broken and the strength machine was difficult to workout in later in the morning when there were 5+ people working out, but overall the facility was fine. (No bathroom attached to either fitness room.) - Pickleball, shuffleboard, pool(s) were sprinkled throughout the property. Location: Not that walkable, except to the neighboring Marriott. There was one shopping center relatively close by, but no sidewalks to walk there.