Sonder at McKinley

The location of the property and the views from our room were great. The pool/hot tub area were very nice. However, our parking garage transponder didn't work for the first 4 days of our 5 day stay despite multiple communications with Sonder. It was finally replaced on the 4th day. We were locked out from the parking garage to the building due to the door malfunctioning and had to access from one floor below. The furnishings were very cheap and the walls were very scraped up throughout. Our shower curtain didn't extend down into the tub, so the water sprayed onto the floor. We couldn't move the bar down as it was permanently affixed. The TV only works if you have a streaming subscription. I liked the convenience of th app but we were frustrated having to re-explain our needs about the garage transponder day by day. There weren't any updates by Sonder on how they were addressing issues. We met many other people renting feom Sondr on the floor with similar complaints. It would be an amazing stay in a great location if these issues were addressed.

Good location and amenities in the building. The only real issue is that Sonder at McKinley is nowhere on any aspect of the property. The building is called The Stewart, and that is what is says everywhere.

Great apartment close to downtown. Right on the light rail line to downtown and sports venues. Nice gym. Close to a wide selection of restaurants.

Room was not available at check in time of 4pm, had to wait for 45 minutes. Only two towels in the room even though there was a shower and pool access (no pool towels). Only one wash cloth and one hand towel. Asked for more towels and they were delivered hours later. Had to pay 50$ for later checkout. Bed was lumpy and property seems rundown overall. It will suffice, but certainly not what I was anticipating.

It was clean with comfortable beds. Paid parking was a nice economical option. However, there was poor communication about where the lockbox was located to pick up the transponder. Also not enough towels and the shower curtain was too short so water sprayed all over the floor. We all enjoyed the balcony and view of the city. The city noises were quite loud until about midnight. Earplugs were provided by Sonder. This was a building issue but the door on the 7th floor parking did not work. Had to walk to the floor below to use the keycode. Also there was an "elwctrical issue" and the treadmills didnt work, which was quite disappointed.

Excellent location for downtown access including the Phoenix Convention Center, Stadiums, State Offices and ASU's Downtown Campus. All within short walking distance.

Very noisy in our suite due to the door to the balcony not sealing very well and a train running right below our room all night. We knew it wasn’t a good sign when we first went in the room and found that they had left earplugs on the nightstand for us. The suite and balcony were very nice, but we slept like garbage even with the earplugs and can’t recommend staying here for that reason.

No countertop space in bathroom. Kitchen with coffee maker including the coffee!! Bed was very low and a bit uncomfortable. Lots of homeless people in downtown Phoenix including right outside location. Walking distance to light rail which was very convenient.

There was no one on site. I had to call someone in another state when I had a problem. The key code to the door of the room was faulty. It took me about 20 tries to get the door to open. I called someone about this and their response was "Make sure you are entering the correct code." Not classy. I do not think that I would stay here again. Very uncomfortable furniture and no place to work on my laptop without straining myself