Hotel berhampiran Coi Nguon Museum, Pulau Phu Quoc

Regent Phu Quoc, a 5-star resort, had an amazing and attentive staff that exceeded our expectations. However, the resort lobby was uncomfortably hot due to its open space concept upon arrival. Despite this, our room was fantastic and included a private pool. Unfortunately, the resort layout lacked open space and ocean views, making everything feel closed and stuffy. Additionally, there was no airport transfer provided, which is disappointing given the resort's high price point compared to other resorts. On the other hand, the food was the highlight of our stay, with some dishes being hits and others misses. The beef and chicken pho were amazing, but the egg benedict was not good. Overall, while we had an amazing experience and would consider returning, we don't think it's worth the high price for most occasions.

Best beach front resort I have ever stayed in Southern Vietnam ! Good beach, great breakfast, beautiful swimming pool,nice gym and also free shuttle to the airport. I can either enjoy staying in the hotel or laze around the beach area under the coconut tree reading a book or enjoying the seaview. The hotel is spacious,well kept,very clean with modern amenities and the staff are very friendly and helpful. Will definitely come back again in future!

Excellent service, convenient location, and extremely helpful staff. I'm in utter love with this place. The décor of the brand-new room was sophisticated and elegant. The hotel employees provided excellent service, which made our stay very comfortable and enjoyable. Leila, in particular, was kind and thoughtful in setting everything up for us, and she always comes with a big, genuine smile, which makes us even happier. She went above and above to make my stay as enjoyable as possible by planning my routes to visit various locations on my own, explaining in detail how to get there, and reserving my ticket to the airport. We want to express our gratitude for making our experience spectacular and incredibly memorable. Overall experience can be expressed in 3 syllables Fa Bu Lous, can’t wait to go back.

I had an absolutely fantastic stay at this resort. Everything was top-notch, from the impeccable service to the beautiful accommodations. All the front desk staff and buggy staff were incredibly friendly and went above and beyond to make my stay enjoyable. The rooms were luxurious and well-maintained. I couldn't have asked for a better experience. Highly recommended!

Sarapan pagi sangat kaya, termasuk jus yang baru diperah dan mi nasi yang baru dimasak. Terdapat beberapa kolam renang dan pantainya sangat cantik! Ketidakpuasan hati ialah unit luar penghawa dingin terlalu kuat, yang menjejaskan sedikit tidur. Selain itu, anda hanya boleh mendaftar masuk pada pukul 3 petang. Secara amnya, anda boleh mendaftar masuk ke hotel pada pukul 2. Terdapat bas ulang-alik percuma ke stesen kereta kabel di hadapan hotel. Apabila menginap di hotel, anda mempunyai ketiga-tiga hidangan di hotel Anda boleh memesan makan tengah hari dan makan malam dan harganya tidak terlalu mahal.

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

Terdapat pusat hiburan yang besar, persekitaran yang sangat indah, dan pantai yang bersih. Terdapat hanya satu restoran Barat di hotel. Jika anda ingin makan sesuatu yang lain, anda hanya boleh pergi ke luar bas setiap kali anda keluar Terdapat banyak lagi. Mengecewakan bahawa restoran telah ditutup dengan senang hati. Saya akan kembali ke hotel ini apabila saya pergi ke Pulau Phu Quoc pada masa akan datang.

Kami mengucapkan terima kasih kepada kakitangan hotel yang berorientasikan pelanggan. Saya ingin ambil perhatian bahawa semua orang sangat ramah dan sopan. Hotel ini mewujudkan suasana santai yang baik dan suasana percutian. Perkhidmatan yang sangat baik di restoran. Pantai yang bagus, kolam renang yang cantik. Jubah, selipar dan kasut pantai di dalam bilik. Pengering rambut yang sangat baik. Perabot kemas, katil selesa. Mereka tidak berhemat pada perkara kecil, yang menambah kehormatan. Terdapat bau yang sangat menyenangkan di mana-mana di hotel. Pemindahan ke tempat-tempat hiburan diatur, walaupun Grand World tidak lebih daripada 10 minit berjalan kaki.... Saya yakin boleh mengesyorkan hotel ini untuk berehat, dan kami akan kembali apabila kami melawat pulau itu. Kami mengucapkan terima kasih kepada pengurusan dan kakitangan hotel!

I travel the world with Marriott brand only, this is the very disappointed Sheraton Phu Quoc that I happen to stay, I booked a family suite oceanfront during June1-5,2023. This review written on June 2,2023. It isn’t 5 star resort. Marriott Should not put their name on it, because it degrade the quality of Marriott Brand. We check in during lunch and went to Garden restaurant, the lunch buffer have nothing worth to eat so we order from menu total of 5 hot dish for 5 of us, only 3 dish come out 20 minute, 1 dish come out 45 minute later and final dish never come. So 1 of us can’t have lunch. We lelf the restaurant and came to our SUITE all the keys doesn’t work so after the trip to front desk again finally we got in the suite. The room temperature was at 25C degrees and keep go up. Call the maintenance no help there The resort is old and need upgrade ASAP including AC units. We went down to front desk and request to change the room, they told us to leave our phone number so they can contact us regarding the room transfer. We never received the call, we have to went out to find a decent place for our dinner because we are not sure about restaurant dinner buffet!!! So by the time get to the room we too tired to call and bother the front desk. I am a Platium Bonvoy of the Marriott. It mean I stay at least 50 nights per year with Marriott. This is the first time I feel like I got cheat out of 5 stars resort. So today I will ask them to cancel the rest of the stay and move to another resort, hopefully JW Marriott in the other end of the island. My review is not prejudiced about the staff or Food not even the normal wear and tear of the resort but mainly with the management team. On the small note to resort management director. You should try your own food in the restaurant including the ice cream in the snack bar, I think the Ice cream was there too long. I wish all the best to my fellow guess and hope that you will be better luck then me. After my first impression with The 5 star resort. I would like update my review. Just one action of the top team management in breakfast room, it change my opinion and I am very appreciated his customer services. His name is Mr Hoang. He fresh up my family’s morning with an offer a cup of Green Tea, when services like that happen, it took out of all the bad experience and show you how great the staff can brighten your day. Furthermore in the long conversation he explains to me the new management just took over last September 2022 and in process of remodel the resort. Also the staff had been trained and continue to update their customers services. Therefore I would like to update my review with a 5 stars and continue to believe in Marriott branding Sheraton Phu Quoc Long Beach. This is on my day 4 at the resort and I am very happy to share with everyone. Thank you for read my review and after all we have a happy ending. My best wish remain with the staff of the Hotel specifically with the Breakfast room management

My partner got hurts when he was playing the water sport on the beach of Melia hotel. The owner of the water sports did not inform in advance that there were wires underneath the hovercraft.As a result, the child fell and went to the emergency rescue, causing the companion's leg to bleed from multiple places. We went to the hospital urgently to stop the bleeding but because I was in a rush, I didn’t bring any cash. After the examination at the hospital, the hospital needs to pay a deposit in advance before providing treatment. Water sports owners refuse to admit their facilities pose serious safety risks. But the responsibility is obvious. Because of the language barrier, I had to return to our hotel to ask for help and coordination.Emergency time LE helped us solve this incident. Finally, thanks again to LE. Thank you for having such an outstanding and friendly staff at your hotel.