Movenpick Villas & Residences Phu Quoc

Movenpick Villas & Residences Phu Quoc Reviews

Movenpick Villas & Residences Phu Quoc

Ong Lang Beach, Phu Quoc Island, VietnamView Hotel Details
Movenpick Villas & Residences Phu Quoc
Movenpick Villas & Residences Phu QuocMovenpick Villas & Residences Phu QuocMovenpick Villas & Residences Phu Quoc
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Movenpick Villas & Residences Phu Quoc Guest Reviews

4.5/5
Great
90 review
Verified reviews
Location4.2
Amenities4.6
Service4.5
Cleanliness4.6
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All Reviews(90)
Positive reviews(85)
Reviews with photos/video(50)
Awesome stay(47)
Friendly owner(31)
Clean and tidy(24)
Delicious breakfast(16)
Great swimming pool(15)
Loved the beach(10)
Negative reviews(5)
Nurul Deana
King Studio with Balcony and Sea View
Stayed in May 2024
Friends
2 review
4.7/5
Amazing
Posted on Jun 2, 2024
Beach was beautiful, had a good time hopping between the pool and the beach. Came during rainy season so it was abit quieter, and we definitely lucked out with the weather. Definitely think of a wet weather plan cause it might get boring. The gym was fantastic. Staff were super friendly and helpful. Great stay!!!
Viktoriiaweik
King Studio With Balcony And Mountain View
Stayed in Feb 2024
Couples
6 review
4.7/5
Amazing
Posted on Feb 12, 2024
I enjoyed my time in Mövenpick hotel. Beautiful territory, amazing beach and clean seawater. I like chicken liver on breakfast and coffee which they made was good. Also was nice to have some yoga classes at morning, really gave more power for the day. But also I want to mention some disadvantages which I hope management can change in future. The place for bread in the breakfast didn’t have towel for carting bread, so if guests wanted to cut bread they used there hands to touch the bread!!!! It’s totally not normal for any hotel, and can bring more bacteria!!!!! Moreover I think should add salmon for breakfast. Kitchen makes Benedict eggs only with bacon , and no choice for people who doesn’t eat pork. Was a kinda sad about that. We was living in the second building, to go to beach need to wait for the car and something need to spend 5-10 min on waiting, could be nice to manage it better to not make guest wait for a long time. In conclusion, I would like to come back again but to the first building not second building!
6/8
Response from Property: Dear Viktoriiaweik,Thank you for taking the time to share your experience at our resort. We're thrilled to learn that you had a wonderful time enjoying our resort facilities and breakfast offerings.We sincerely apologize for the service oversight you encountered during your stay. Rest assured, we take this matter seriously and will promptly address it to uphold the highest standards of hygiene for our guests. Your feedback regarding our breakfast offerings is greatly appreciated, and we will discuss your suggestions with our kitchen team to make improvements.Your feedback is invaluable to us, and we are grateful for your constructive comments. We are pleased to hear that despite these challenges, you plan to visit us again. Thank you once more for your valuable input, and we eagerly anticipate the opportunity to welcome you back soon. Kind regards,Linh DinhSr. Guest Experience Manager
Olha
King Studio With Balcony And Mountain View
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Very welcoming team. Big territory. We needed an escape and this hotel was perfect. Extremely private beach with very less people, clean. Sea is deep enough to swim and not crowded. Great breakfast with tasty coffee made for you and eggs benedict😍 Beautiful sunsets!
6/14
Response from Property: Dear Olha,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
K_traveler:)
Two-Bedroom Villa With Lake View And Private Pool
Stayed in Dec 2023
Family
10 review
4.7/5
Amazing
Posted on Dec 28, 2023
It was my first Phu Quoc trip with my parents. I made a reservation because my friend recommended it, but I was satisfied more than I expected. Personally, there were a lot of breakfasts, but I picked delicious ones. Next time. If I go, I would like to make another reservation.
6/9
Response from Property: Dear Value Guest,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future. Kind regards, Linh Dinh Sr. Guest Experience Manager
Guest User
King Studio with Balcony and Sea View
Stayed in Jun 2024
Friends
8 review
4.5/5
Great
Posted on Jun 25, 2024
The environment is very nice. Lots of choices for the breadfast buffet. Nice room and decoration. Unfortunately, there are 5 rainy days for our 6 days trip
mxggxemeowww
Two-Bedroom Villa With Lake View And Private Pool
Stayed in Nov 2023
Friends
8 review
4.7/5
Amazing
Posted on Dec 4, 2023
Very clean and cosy stay with great amenities and facilities in the villa. Group of 4, couple travelling with two other friends enjoyed our stay here. Nice breakfast as there's live station with noodles/pho. Easy to travel out, just book grab to our places and it's mostly about 20 mins or so to places like Grand world, night market etc. Photos of the villa itself is exactly the same from trip platform.
Response from Property: Dear Maggie Cheng, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon in the future. Kind regards,Linh DinhSr. Guest Experience Manager
JadaLeewm
Three-Bedroom Villa With Lake View And Private Pool
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Good Service for staff
Response from Property: Dear JadaLeewm,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at our resort, we hope to have the pleasure of welcoming you back soon for another enjoyable stay!Kind regards,Linh DinhSr. Guest Experience Manager
Guest User
King Studio with Balcony and Sea View
Stayed in Oct 2023
Solo travellers
17 review
4.5/5
Great
Posted on Nov 15, 2023
A very nice resort with nice renovation and excellent service. Food is very good- all the cuisine are authentic- Vietnamese/ western. Beach is a quiet one and you can enjoy the sunset. Swimming pool can be crowdy sometimes hey everything looks clean and well maintained. Room has a nice bathtub so I enjoyed a lot during my stay
Response from Property: Dear Value Guest,Thank you for sharing such wonderful comments about our resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
Guest User
King Studio with Balcony and Sea View
Stayed in Aug 2023
Couples
4 review
5.0/5
Outstanding
Posted on Oct 1, 2023
This was a very relaxing stay and the amenities were excellent. From arrival to departure the staff were great. The buffet breakfast catered for all tastes. The additional services were well thought of, with our favourites being the chocolate hour every day. We would stay again!
Response from Property: Dear Value Guest,Thank you for sharing such wonderful comments about our resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
raynerozm
Two-Bedroom Villa With Lake View And Private Pool
Stayed in May 2024
Family
5 review
4.7/5
Amazing
Posted on May 22, 2024
Great villa and great service. Will definitely head back again.
Guest User
Three-Bedroom Villa With Lake View And Private Pool
Stayed in Dec 2023
Family
4 review
4.7/5
Amazing
Posted on Dec 21, 2023
Clean and beautiful beaches and pool. A bit out of the way from others, but you can always go around with Grab and Taxi. Trip to VinWonders and Grand World is about 20 minutes.
Response from Property: Dear Value Guest,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager
Anonymous User
Stayed in Jun 2023
Friends
5 review
4.2/5
Very Good
Posted on Jun 21, 2023
Our experience at Movenpick was overall enjoyable. We will come back here to stay if we came back to Phu Quoc. Breakfast was a highlight during our stay.
Response from Property: Dear Value Guest, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us Once again thank you for choosing to stay at Movenpick and we hope to welcoming you back again soon in the future. Kind regards, Linh Dinh Guest Experience Manager
Guest User
King Studio with Balcony and Sea View
Stayed in Nov 2023
Family
3 review
4.7/5
Amazing
Posted on Dec 3, 2023
We stayed there for 4 nights at the end of November 2023. The premise is new and clean overall, and the beach and pools are particularly great. We also love the buffet breakfast, which offers a wide range of choices. The hotel offers free airport shuttle too, but we are unable to use it as the service is too infrequent (once every 2 hours). Given that the hotel is a 40-min ride from the airport, Movenpick may wish to further enhance their shuttle service in the future. As a new hotel opening in 2020, some of the staffs are relatively inexperienced, but they are generally very polite and helpful. In the last night of my stay, I found that the housekeeping staff had accidentally disposed of my medications. After reporting the incident to the lobby manager, he quickly acknowledged the responsibility and managed to get a new pack of medicine for me from a local hospital at midnight. This level of dedication is indeed commendable.
Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback about your stay with us at. We are so glad that you enjoyed our beach and pools, as well as our complimentary buffet breakfast. We also appreciate your appreciation of our staff members who remain dedicated to providing a comfortable and enjoyable experience for our guests. We understand that the frequency of our airport shuttle service was insufficient for you and we apologize for any inconvenience caused. We take pride in providing a personalized experience and this includes making sure that guests are met at their convenience. As such, we are constantly looking for ways to improve our transportation services so all our guests can enjoy their stay with us to the fullest. Once again, thank you for taking the time to provide us with your feedback, which is invaluable in helping us improve ourselves further. It was great having you here and we look forward to welcoming you back soon! Kind regards,Linh DinhSr. Guest Experience Manager
Guest User
King Studio With Balcony And Mountain View
Stayed in Jan 2024
Family
1 review
2.2/5
Posted on Jan 16, 2024
The hotels is nice but very expensive for that money. No cleanling on the floors
Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input as it helps us identify areas for improvement.We apologize for any inconvenience you experienced regarding the cleanliness of the floors. Please rest assured that we take this matter seriously, and we will address it with our housekeeping team to ensure a higher standard of cleanliness moving forward.Regarding the pricing, we understand your concerns, and we continually evaluate our rates to ensure they align with the value we provide. We appreciate your feedback on this matter and will take it into consideration for future adjustments.We value your patronage and hope to have the opportunity to welcome you back for an improved experience. Kind regards,Linh DinhSr. Guest Experience Manager
SHAIVAL MUKESHKUMAR
King Studio With Balcony And Mountain View
Stayed in Dec 2023
Family
12 review
3.7/5
Posted on Jan 8, 2024
Good hotel but in surrounding nothing but in hotel have everything beach and all
Response from Property: Dear SHAIVAL MUKESHKUMAR,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our hotel to be good, and we appreciate your positive comments.We understand that the surrounding area may not offer as much, but we're delighted that our hotel has everything you need, including direct access to the beach and a range of amenities. Our goal is to provide a complete and satisfying experience within the hotel premises.We look forward to welcoming you back for another great stay in the future. Kind regards,Linh DinhSr. Guest Experience Manager