Ulasan The Proud Karon Beach Phuket Trademark Collection by Wyndham

We stayed here for 5 days and 4 nights. We really had a pleasant stay. The room was so neat and cozy, we had a good night sleep after a day of exploring the places in Phuket. The pool was clean, a good spot to hang out. Staff were accommodating especially one of the security guards whom I want to commend as he assisted us from Day 1 of our stay until we left the hotel (I forgot to take his name, he was working morning shift for the consecutive days of ours stay) We had avail the breakfast also, which was really good as well. Menu was different everyday. As for the location, the hotel was walking distance from Karon Beach. Will highly recommend this hotel.

We typically do not complain unless it’s really warranted but this is one of those times. My wife and I stayed at the Wyndham in Playa de Carmen Mexico early this year. After a delayed flight and a long travel day, we finally arrived at 11:30 PM only to be told upon check in that our hotel room has no running water. No other room was offered to us and when we asked we were told that we cannot change rooms!! Needless to say this was unacceptable on so many levels! A year later we decided to put that experience behind us and give the Wyndham another chance so we booked into the Proud Karen beach Wyndham in Phuket Thailand. We chose this hotel over another one because their site said the hotel had a roof top pool and a fitness room. I recently injured myself so a gym is very important for my ongoing rehab. However, once we checked in, were informed by the staff that there was no fitness room nor a roof top pool as both were still under construction. I was feeling frustrated as I specifically choose this hotel for the fitness room and felt that they had misrepresented their amenities on the site. Furthermore, It appeared the hotel was still under renovation as you have to navigate yourself through an old car parkade (see video) and long steep drive way to get to the front desk and only one elevator is operational in each building. We were willing to turn a blind eye to these shortcomings but I needed a fitness room so after 2 days we ask to check out early and get a refund only on the last 2 days. When I called (from room) the manager at the front desk about my request and reason why the call was disconnected so I went to the front counter and when the manager saw me he called the sales agent who informed him to tell me that our room was nonrefundable. At this point I asked to talk to the sales agent on the phone as they appeared to have the authority to grant refunds. As I began to explain to her why I wanted to check out early she rudely cut me off and would not let me finish explaining. I asked her to let me finish speaking and again she cut me off and said that I have to go through my booking agent. The booking agent had already emailed the hotel twice with no reply. We were then told the office was closed so we would have to wait until Monday which was our check out date so that would be too late. An hour later our booking agent mysteriously got a hold off the “closed office” (the sales lady who I had talked to) and he said that she denied our request despite our complaint. There was nothing he could do. I email Wyndham’s head office regarding the matter but had no reply ! This company misrepresents itself and takes no accountability should an issue occur ! Stay clear!!!

Room very new, comfortable, sofa very nice even to sleep . Bathroom had smell. Location ok. Walk 5 min have 7/11

It's not bad, but the location is not easy to find and the elevator is small. Good service attitude.

Stay away from this place. Worst hotel ever for this price!!! Too expensive and they are under construction so you can only stay in the room no amenities. It’s a shame and this 4 years!!! So ok you are under construction as a hotel ok I understand but change the price men. What is this? You can’t offer much and the rooms smell very bad. It’s unhealthy. So make the price for the room lower!!! It’s not worth 140$ per night. Maybe 50$ but not more!!!

Good location- far from noise, but 7 minutes walk from the beach. Building around- but it is not get troubles. Al in room are new. Hotel open some time ago. Very helpful and kind staff!

新開的酒店，設施都很新，就是辦入住的時候等了一會，因為人手不足，工作人員態度很好。過一個路口就能到卡倫海灘，附近也有餐廳和按摩店以及兩個7-11，酒店建在一個上坡上，有接駁車接送，後來也找到了地面直梯可以到大堂，住了3晚，性價比非常高，其中一天有去早餐廳用早餐，早餐品類比較少，但味道還可以。

酒店是新裝修的，分為A棟和B棟，國慶假期給我們安排的是B棟的房間，辦入住後給了的房間有一股裝修味，跟前台溝通後換了一間！床墊和床品都非常好，整體都不錯！前台有個小哥哥會説中文，服務態度整體還不錯。離卡倫沙灘走路5到10分鐘的距離，出酒店左轉有一家餐廳味道非常好，大家可以在google map上看一下，叫sabaijai。

別訂這個酒店 房間味道很重 超級重 有蟲子 飛蛾 吹風機會噴火 床上有毛髮 來到泰國訂了3個酒店 衹有這個酒店是踩坑了 異味嚴重房間內

結論：可能酒店太新服務人員經驗實在不足吧，無論是服務還是設施根本跟不上。好處是挺安靜的，房間配備充足，如果是個人商務出差可以考慮，旅遊度假就算了吧，很容易因為扯皮耽誤到行程和心情，實在得不償失。還有一個好處是建在山上所以地勢比較高，雨季來應該不會被淹水。唯一讓我們覺得能溝通的小哥是守在車庫那邊開高爾夫車的小哥，感覺是這家酒店唯一在工作的工作人員。 我們大概傍晚的時候到達，檢查房間的時候發現對外的陽台門是壞的，酒店工作人員的第一反應居然是讓我們住一晚明天再説，原因是對面是山沒有人會從陽台門進你的房間？而且現在維修人員已經下班了，所以沒有人幫你修。這**説的是人話嗎？在我們在三要求下（純英文）最終十分不情願的叫了維修人員來，維修人員一來一看半分鐘不到就知道門壞的沒法修，我不相信第一個酒店工作人員看不出來，他們純粹就是想敷衍人！ 後來我們去大堂跟一個長得像經理的人説這個房間門是壞的沒法鎖所以沒法住，經理居然説我們訂的這個房間現在衹有這一間了，他沒法幫我們換同價房，要換房衹能加錢？？？因為酒店設施原因導致不能入住，居然讓房客加錢換更高一檔的酒店，我們實在不能接受就説取消入住吧？結果經理也説不能取消。意思就是要麼讓我住3晚連門都關不上的酒店，要麼加錢升房。我真的氣笑了，後面就開始用英文重複我的訴求，經理一開始都是nonono，後來看來了一批中國旅行團，就才説有一個帶浴缸的房間我們可以住，此事才告一段落。 第二天發生了更離譜的事情，我們買了早餐，但因為入住的時候換了房間所以給的早餐票上的房間號和他們登記的不一樣，導致我們在用餐的時候還是被2個工作人員盤問了2遍。這個事情我已經在進餐廳的時候跟登記的人員説過了，難道不應該你們內部去核實嗎？居然在客人用餐的時候打擾兩遍還是同樣的問題？ 除此以外我就不説這家酒店ab棟之間麻煩的轉換方式（就是説如果你想出門或者回去休息，你要等兩次巨慢的電梯，所以去海灘並沒有你想象的那麼方便），後面換的那間房間巨離譜的裝修味道和隱約的廁所反味，更過份的是我母親用翻譯器詢問laundryservice的時候一個皮膚很黑很胖的一個男前台一看到用的是翻譯器，瞬間跟京劇變臉一樣，直接拍了一張紙（就是很用力的把紙拍在枱子上，我沒進大堂都能聽見拍桌子的聲音，簡直嚇死了）讓我們自己看。這個是我見過****服務人員，要不是那身衣服我都懷疑他是温德姆集團的少爺。

24年剛開的，設施非常新，服務人員也很好！！ 整個房間是一個公寓式的，打掃衞生的人也很好！ 大堂經理會中文好評！ 缺點的話因為個人不太看中，可以參考下游泳池有些小（離卡倫很近也不需要泡酒店），房間陽台是山牆（下次希望安排到主樓）

房間較大，寬敞明亮。樓層高的更佳，打掃衞生及時（比附近的假日Inn好多了）。B棟是附樓，要轉梯才到大堂，出行略有不便。泳池有些小，適合拍照曬太陽，天麪泳池還沒開。剛去到門口時找不着ChecK in的大堂，指引不夠清楚。

房間很好，裝修很新，酒店離卡倫海灘步行十分鐘，我要求加錢升級海景房前台説沒有了，我訂的山景大床房，給我們兩個女孩一個一樓，開窗户就是牆，牆景大床房，外面的牆和我們的窗户離不到一米，看不到外面一絲絲天空，陰天晴天都看不出來，因為異國他鄉語言也不通我沒有要求換也沒有去理論，但是心裏很不舒服。

賓至如歸的感覺！服務態度巨好！歡迎飲料超級好喝。香甜可口。前台小哥會中文！下次還要去布吉，還要住這家。地理位置也超級好。就在卡塔海灘那兒。