No.145 Huaian East Road, Yuhua District, Shijiazhuang, Hebei, 050011, ChinaView Hotel Details
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Ximei Continental Hotel Guest Reviews
4.8/5
Excellent
2965 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(2965)
Positive reviews(2927)
Reviews with photos/video(840)
Delicious breakfast(215)
Friendly front desk staff(211)
Perfect for business trips(165)
Great swimming pool(85)
Loved the night views(45)
Children's amenities available(34)
Delicious buffet(24)
Negative reviews(38)
KellyC_
Family Suite
Stayed in Feb 2025
Family
6 review
4.0/5
Very Good
Posted on Mar 10, 2025
**Hotel Review: Aesthetic Excellence Overshadowed by Comfort Failures**
Our recent stay at this supposedly 5-star hotel left us with mixed feelings. While the hotel clearly invested heavily in aesthetics, creating a visually stunning environment that looks fantastic in photos, the design seemed to prioritize form over function, ultimately compromising our comfort. Sadly, this became a deal-breaker for us.
The most glaring issue was the room's ventilation and temperature control—or lack thereof. We visited in early March, and the entire building was excessively heated. Despite being from a tropical country and accustomed to warm weather, I found myself sweating in shorts and a singlet. The staff, though polite and eager to help, seemed powerless to address the issue. They provided us with a small portable AC unit, which was better than nothing, but it was clear from their demeanor that this was a recurring problem for guests.
Sleeping was a nightmare. The only way to cool the room slightly was to keep the windows open, but this meant having the blinds and curtains up, allowing outside noise and light to flood in. The choice was between sleeping in a sauna-like environment or enduring the disturbances from outside. Needless to say, we had a terrible night's sleep and were relieved to check out after just one night.
On a positive note, the service was impeccable. The staff truly deserve recognition for their efforts to assist guests despite the limitations they faced. The breakfast spread was also a highlight—delicious, varied, and reasonably priced, especially if you inform them in advance about adding breakfast to your stay. The room amenities were top-notch, and the spaciousness of the room added to the overall sense of luxury. We got a family suite which was plenty spacious and came with 2 bedrooms, 3 bathrooms, 2 bathtubs and a living area.
However, these positives couldn’t outweigh the discomfort caused by the poor temperature regulation. During our trip, we stayed in four different cities across China, and this was the only hotel that lacked proper air conditioning and heating controls. For a 5-star establishment, this is a significant oversight.
In conclusion, while the hotel excels in aesthetics, service, and amenities, the lack of a well-thought-out solution for room temperature is a major drawback. Management needs to address this issue with a long-term fix. After all, no matter how beautiful a hotel looks, it’s hard to appreciate it when you can’t get a good night’s rest.
P***wang
Children's Themed Suite
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The room is amazing, staff also offered a free room upgrade just because of the cold weather 🤗 Breakfast is good also, must try the handmade noddles! The airport shuttle bus just outside the hotel, restaurants also available opposite the road. Take note some of the restaurants close at 930pm.
6/7
Anonymous User
Business Queen Room
Stayed in Jun 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The Ximei Continental Hotel is a great choice for travelers who want to enjoy and relax in Shijiazhuang. The staff courtesy makes this hotel one of the best in the city. Recommend it!
Martin
Business Queen Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 20, 2024
Convenient location, wonderful breakfast, excellent service, clean pool and good restaurants! So many more can be added.
Guest User
Business Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Service was excellent
Neyaz
Premier Queen Room
Stayed in Jan 2025
Couples
16 review
4.7/5
Amazing
Posted on Feb 28, 2025
A good hotel
SUNGDUK
Business Queen Room
Stayed in May 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Good hotel
BLANKEY
Business Queen Room
Stayed in Jul 2022
Business travelers
33 review
3.5/5
Posted on Aug 8, 2022
What can I say!! Nothing want to say that about the service which the internal connection. Only said :Noting could said for their service!
Response from Property: 尊敬的賓客您好,感謝您選擇入住石家莊西美五洲酒店並花費時間給予您的反饋。很抱歉您的入住體驗未達到預期,如方便,請留下您的聯繫方式或預訂相關訊息,我們的賓客服務經理將與您取得聯繫,希望可以給您一個滿意的答覆。我們非常重視客人的反饋,並且誠摯地希望您能再次入住我們的酒店,讓我們有機會及時改進提供令您滿意的入住體驗。再次感謝您的包容和理解,我們期待您的再次光臨!謝謝並致以誠摯的問候!
Guest User
Premier Room (Double Bed)
Stayed in Feb 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on May 31, 2024
Excellent
Guest User
Boutique 2-bed Room
Stayed in Feb 2025
Travel with friends
9 review
5.0/5
Outstanding
Posted on Mar 10, 2025
This time I came back to Shijiazhuang and stayed at Ximei Wuzhou Hotel! The room is clean and tidy, and the facilities are complete and high-quality. The room staff is warm and thoughtful, and the service is super considerate. The surrounding transportation is convenient. Next time I come to Shijiazhuang, I will choose to stay here. I strongly recommend it to everyone!
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Guest User
Business Queen Room
Stayed in Feb 2025
Family
1 review
4.5/5
Great
Posted on Mar 3, 2025
The experience of staying at the West American Continental Hotel is great! Must give a good review👍
The room attendant is warm and thoughtful. Not only did he prepare welcome fruits, but he also gave the children stuffed toys. The children were very happy. The room is clean and tidy, the facilities are easy to use, the bedding is comfortable, and the restaurant food is also great. I will choose this place next time I travel!
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Shiguang&mixiang
Business 2-bed Room
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 27, 2025
I have always been used to celebrating my birthday on the ***** calendar, and this year is no exception? My boyfriend and I planned a spontaneous trip, and the destination was the historic Shijiazhuang. Before leaving, I browsed the Internet for a long time and finally chose a hotel with a high rating.
It was already evening when we arrived at the hotel. The front desk lady was warm and thoughtful, and quickly checked in for us. When I walked into the room, a warm picture came into my eyes: the words "Happy Birthday" were placed on the table, and there were also exquisite snacks and fresh fruits, as well as a handwritten birthday card, which was full of warmth and blessings between the lines. Thank you very much for the blessing of the room lady.
I was very surprised and hurriedly asked my boyfriend if he had arranged it in advance. He smiled and shook his head, saying that it was a surprise from the hotel. It turned out that when checking in, the front desk lady carefully found that my ID card showed that today was my birthday, so she quietly prepared this surprise for me.
This unexpected birthday gift made me feel the hotel's care and concern for the guests. It's not just the layout of the room, but also reflected in the details.
Their hotel's cooperation is really high. I have stayed in so many hotels, and they respond quickly. They care and show concern for guests in detail.
When we left the hotel, the front desk lady said goodbye to us warmly and welcomed us to come again next time. I sincerely thank the hotel for the birthday surprise prepared for me, and thank all the staff for their attentive service. This trip to Shijiazhuang not only made me spend an unforgettable birthday, but also made me feel the warmth and enthusiasm of this city.
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Guest User
Business 2-bed Room
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Mar 1, 2025
This time I had a very good experience staying at Ximei Hotel. The room was spacious and bright, clean and hygienic, and the decoration was very elegant. As soon as we checked in, we were given yogurt and fruit. The housekeeping staff was warm and thoughtful, responded quickly, and any needs were met in a timely manner.
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Guest User
Business Queen Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 25, 2025
I stayed at Wuzhou Hotel on this business trip. The check-in was also very smooth. As soon as I arrived in the room, the waiter brought me welcome fruit, which made me feel warm in my heart. I stayed here for two days and the waiter brought me fresh fruit plates every day. The most important thing is that their King Koil mattress and memory pillow are very comfortable. Business trips are tiring, and it is rare to have a good sleep with good bedding.
When the waiter made the night bed, I casually said that I was tired after a day of work. The waiter immediately said that he could provide me with a foot bath bucket, but I didn't let him take it. But I was very happy to hear warm words when I was away from home❤️
I visited their swimming pool. Although it is not big, the water quality of the swimming pool is superb, there are many green plants, and there is a gym on the top floor. The overall environment is very fresh and relaxing.
I still recommend staying here for business trips.
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Anonymous User
Premier Room (Double Bed)
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The room is very clean and tidy. There is a swimming pool and fitness center on the 28th floor. The housekeeper is very considerate, the service is meticulous, very professional, and especially enthusiastic❤️~
The room facilities are complete, and there is free mineral water in the room to meet customer needs. I am very grateful to the housekeeping department of the West American Five Continents Hotel for its service. I enjoyed the weekend very well.