Four Points by Sheraton Phuket Patong Beach Resort

Kakitangan harus dilatih dengan lebih baik untuk perkhidmatan yang lebih baik. Ada yang sesat, ada yang ‘pandai’, ada yang jelas tidak suka bahasa cina. Kakitangan di bar kolam geladak enggan membuka payung walaupun di bawah terik matahari kerana kemalangan payung terjatuh sehari sebelumnya. Jadi dia menjangkakan setiap hari akan kemalangan dan pihak hotel membawa masuk payung untuk deco sahaja. Sikap yang sangat buruk.

Kami tiba di hotel kemudian memberikan bilik kunci kami selepas 2 jam Mereka tidak bersedia dan tidak mengikut nama yang ditetapkan bagi setiap bilik. Susah kita penat.

This hotel never disappoints! My second time staying here and the staff was friendly, the amenities are clean, the food is delicious. The service by the pool area was not great but it was busy, so understandable.

Very nice hotel , perfect location, friendly helpful staff

Had a nice time with family here during my birthday which the hotel prepare my room with decoration and provide complimentary chocolate brownies. Also big shout out to kids club team special mention to Miw and Thip for being so kind and welcoming to my 5 years old girl who enjoyed going to kids club almost everyday. Loved the breakfast as well. The only negative part is that there were so many Israelites which very sensitive to us Muslim.

Staying at this hotel for the entire trip was the biggest mistake. Breakfast required waiting in line, and the food served was basically the same ingredients used for the dinner buffet. Checking in also required waiting in line, the pool was small and overcrowded, and the staff were inexperienced and unprofessional. I paid a deposit, but because I had dinner that exceeded the deposit by 270 baht, the hotel kept chasing me to pay the balance. Since I was out all day for my itinerary, they sent reminders every day to settle the bill. When checking in, my credit card was declined due to exceeding the credit limit, and I could only pay for one night’s deposit. The staff said if I didn’t come down to pay the deposit by 11 PM, they would come knocking on my door. I was two minutes late, and they actually called my room. The night before checking out, I cleared all the fees and checked out in advance. The staff assured me that the next morning I wouldn’t need to queue and could simply leave the room key. However, the next morning, when I left the key, I was forced to queue for check-out! They refused to let me leave and started checking the room and the bill, saying I needed to pay an additional 3,000 baht deposit. I explained multiple times that I was running late for my flight, but the staff didn’t care and took over 10 minutes to check everything before letting me leave. It was an absolutely horrible experience, and I will never stay at this hotel again.