Wyndham Sea Pearl Resort, Phuket

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**Review: Disastrous Experience at Wyndham Sea Pearl Resort Phuket** Our recent stay at the Wyndham Sea Pearl Resort Phuket was deeply disappointing and frustrating. We booked 2 rooms hence I'm giving a review for both rooms. Review for room 1 DELUXE KING ROOM: To begin with, the room my sister was initially given bore no resemblance to the photos on the website. When I raised this issue with the staff, they dismissed it, attributing the discrepancy to an error by their agent. This is simply UNACCEPTABLE FALSE ADVERTISING. The floor in the balcony creaked with every step, the jacuzzi was filthy, the room smelled stale, and the bath tub water came out yellow. Additionally, there were men loitering outside her room, which made me feel unsafe for her and compelled me to request a room change. The new room finally matched the photos, but it was a DOWNGRADE with no bath tub, and the jacuzzi in the next room was still dirty. Even the deluxe twin room in the website stated it should have a bath tub. When asked, they said the reason was because the room already has jacuzzi and has pool view. After all the inconvenience, my sister was left with a room that was inferior to what she had originally booked. Again, this is simply unacceptable. It has made her check out one night early. -- Review for room 2 ONE BEDROOM SUITE: The issues didn’t stop there. In the other room we booked, the bathtub tap wasn’t working. I called reception at 10PM and was told someone would be sent immediately. After waiting for 20 minutes, I called again, only to be informed that it would take another 10-15 minutes. If I had known I would be waiting over 30 minutes, I would have showered and gone to bed. I eventually canceled the request, only to find out that the hairdryer was also broken. I called reception again, and instead of addressing the hairdryer issue, they sent someone to fix the bathtub at 11 PM. The receptionist either didn’t understand my request or chose to ignore it, which was incredibly frustrating. While fixing the bathtub, the water finally came out but it was dirty brown in color. I didn't even use the bathtub due to the disgusting color but my skin have rashes now probably because the shower water and jacuzzi is also dirty. Further, this room lacks maintenance as the 2 TVs were old. The white sofa is visibly old and torn. The bedsheets felt cheap. Moreover, some of the female receptionists were unprofessional and rude, which further compounded the poor experience. The lack of basic customer service and dismissive attitude were unacceptable. The only better service I received were from Daino and Zaina who dealt with us with courtesy and professionalism. The service from the car driver was also good. Location is also inconvenient and far from everything else. Overall, our stay at Wyndham Sea Pearl Resort Phuket was one of the worst hotel experiences we've ever had. The lack of professionalism, poor room conditions, and unhelpful staff made our stay extremely unpleasant. I would strongly advise others to avoid this hotel. Don't even think about getting Club Wyndham. So disappointed this has definitely changed our views of the WYNDHAM reputation.