Ulasan Royal Phuket City Hotel

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your experience at our hotel. We're glad to know that our high-quality gym facility contributed positively to your stay. Our aim is to ensure all guests have access to premium amenities during their stay, and we're delighted you found our gym to be 'top of the line'. We continuously strive to enhance our guest experience and your feedback is essential for us to do that. We look forward to welcoming you back to enjoy our other top-class amenities. Your kind words are appreciated and ensure us that we're on the right path to providing superior hospitality. Thank you once again for choosing our hotel and we can't wait for your next visit.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your stay at our hotel did not meet your expectations, as we aim to provide a great experience for all our guests, and it seems we fell short during your visit. Your comments regarding the unexpected charges for ice have been noted, and we'll work to ensure that our price lists are more transparent in the future, as we understand how important the details can be and will strive for improvement in this area. Furthermore, your feedback is not indicative of the standards we set for ourselves, and we assure you that we have shared this feedback with our housekeeping team to prevent oversights like this from happening in the future. While we regret to know that your recent experience was not satisfactory, it gives us the opportunity to improve. We see all reviews as an opportunity to continually evolve our service and guest offerings, and your feedback is critical in guiding these improvements. We hope you will reconsider and allow us the chance to create a more positive and enjoyable experience in the future.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear OYZ,Thank you for your valuable feedback and for highlighting the positive aspects of your stay, including our prime location near Phuket Old Town, Michelin-rated restaurants, and the bus terminal. We’re pleased to know that you enjoyed our well-equipped gym, pool, and spacious room.We appreciate you bringing your concerns about the size of the toilet and the noise of the air conditioning to our attention. Please accept our apologies for any discomfort these issues may have caused during your stay. Your feedback has been shared with our facilities team for review, and we will evaluate potential improvements.It means a lot to us that, despite these issues, you plan on returning. We look forward to making your next stay even more memorable and enjoyable.Best regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Hock,Thank you for sharing your positive experience with us. We are pleased to hear that you enjoyed the spaciousness of our lobby and rooms, as well as the quality of our breakfast served on the 19th floor with fabulous views. Our strategic location outside the old town and within walking distance to the airport bus terminal indeed makes it convenient for our guests to explore the city and travel with ease. Although our hotel has been established for a while, we continually strive to ensure it is well-maintained and inviting for our guests. We hope you had a memorable stay and we look forward to your next visit. Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Lau,Thank you very much for your positive review. We're glad to hear that you enjoyed your stay and that we'll be your choice again for your next trip. Your feedback is greatly appreciated as it helps us continue to provide the level of service that our guests expect. We look forward to seeing you again in the near future.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our dedicated team was able to provide exceptional service and accommodate your needs effectively. It's wonderful to learn you appreciated the spaciousness and comfort of our rooms as well as the upkeep of our charming, historic hotel.We look forward to welcoming you back to our hotel in the future, and assure you of our best service at all times. Thank you once again for your kind words.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,We're delighted to read your review and thrilled that you found our rooms to your liking. Cleanliness is a top priority for us, so it's encouraging to hear that it met your expectations, and we're equally pleased that the spaciousness of our rooms contributed to a comfortable stay. Thank you for sharing your positive feedback and your commitment to returning yearly, which we highly value, as we continually strive to enhance our guest experience, and we're excited about any future improvements you may experience during your next stay. We look forward to welcoming you back!Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear ChinZu,We truly appreciate your feedback and high rating, thank you! We are delighted to hear that our room's spaciousness and cleanliness contributed positively to your stay. It's great to know that you appreciated our location close to the old town and the convenience of free bus services. We're also pleased to know that the friendliness of our front desk staff made you feel at home.However, we acknowledge that there's always room for improvement even in positive reviews. We will continue to strive towards making our guests' experience nothing short of perfect. Your feedback is valuable to us and it will be considered to further improve our services.It was our pleasure to have you as our guest and we are looking forward to welcoming you back for another homely experience at our hotel.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Enkhmmaa,We are deeply sorry to hear about the issues you faced during your stay with us. We sincerely apologize for the inconvenience caused due to the smoke from the neighboring room. Rest assured, our team is looking into this matter seriously as we are committed to ensuring a smoke-free environment for our guests. With regards to your room preference, although we try our utmost to meet all our guests' specific needs and requests, there are times when certain room types may be fully booked, particularly during peak periods. We assure you that we are working on improving our booking system to address such instances in the future.We regret to hear that our breakfast did not meet your expectations. We take pride in our food offerings and are always looking for ways to improve. Your feedback is certainly valuable and will be taken into consideration as we strive to enhance our offerings.Despite these issues, we hope you were able to take advantage of the other amenities and services during your stay. We value your patronage and are committed to improving our overall guest experience. We would be honored if you give us another chance to provide you with the exceptional service we strive for.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you found our hotel clean and spacious, and that you appreciated our convenient location near numerous restaurants and the Phuket Sunday Market. As we strive to ensure our guests enjoy both comfort and convenience during their stay, your positive comments motivate us to continue working hard to maintain our high standards. We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Guest User,Thank you for sharing your positive experience at our hotel. It's wonderful to hear that you found our location convenient and enjoyed the wellness facilities, including our gym and sauna. We take pride in maintaining our historic building to provide our guests with a comfortable and unique stay.Our complimentary shuttle service to Phuket town is indeed a favorite among our guests and we're thrilled to know it added value to your stay. We also appreciate your kind words regarding our complimentary breakfast served on the top floor with city views, a feature unique to our hotel that we're proud of.Please know that our team is committed to providing a memorable experience and we continually look for ways to enhance the stay of our guests. We're thrilled to read that you're considering booking with us again and we look forward to welcoming you back to our well-preserved hotel in the heart of the city.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your recent experience at our hotel. It's wonderful to hear that you found our location convenient, with easy access to local eateries and transportation. We're pleased that you enjoyed the view from our rooftop bar and the breakfast we offer.We always strive to provide our guests with the best level of service, and your feedback is crucial for our commitment to continuous improvement. We would be delighted to have the pleasure of hosting you again on your next visit to Phuket.Best Regards,Royal Phuket City Hotel Management Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your experience with us. It's great to hear that our service contributed to making your stay enjoyable, as it is our highest priority to ensure our guests feel well-cared for, and we are pleased we met your expectations. We continuously strive to improve, and your feedback is instrumental in that regard. We hope to welcome you back in the future to provide you with the same standard of service you appreciated during your recent stay!Best Regards,Royal Phuket City Hotel Management Team