It’s a Comfort Inn. I have been a GM for 28 years - 22 with Innvest Hotels running one that looked pretty much like this. The check in GSR was a little intimidating. Perhaps a bad day. It happens. Two things during my stay jumped out. One was the lack of a housekeeping policy sign at the front desk. I know Choice only requires housekeeping to be offered every three days unless the guest requests more. I interpret the lack of notice to perhaps be a way to get out of the requests. Still, I called the hotel to inquire that evening and was advised of the three day unless requested. Which I did. Then there’s the removal of the coffee makers. Seriously….. just because the brand doesn’t require them due to Covid? I have a fridge, microwave, patio doors….. a hairdryer all are high touch. But no. No coffee. Covid. Remotes are one of the worst collectors of germs. But they are not shrink wrapped. I picture some financial analyst on Bay St citing the savings! It’s worth irritating guests at 200 bucks a night in a Comfort. We’re meeting minimum brand standards. Six years ago I started running a new hotel for owners that care. Yes at the beginning of the pandemic we closed our pool. Stopped cleaning rooms until 3 days past check out. It didn’t take long to get PPE and learn that we wouldn’t die from guest laundry. Within 5 month we put back every service we were allowed to. Guests decide about room service. We happily clean stays and check outs. We never removed any room amenities. Brand standards are minimums. We exceed them. Let it go folks. Hotel rates are out of control right now. Give your guests their moneys worth
109 Ulasan