Grand Hotel Excelsior

I recently stayed at Grand Hotel Excelsior for Christmas, it was a wonderful experience. The service was impeccable, and the staff were incredibly friendly and accommodating. The room was spacious, clean, and well-appointed, making it a very comfortable stay. That said, there were a couple of minor issues that I feel are worth mentioning. First, while the hotel itself is clearly well-maintained, some of the decor felt a little dated in certain areas. It didn't detract too much from the overall experience, but a bit of modernisation in these spaces could elevate the feel of the hotel even more. Another small inconvenience occurred when I tried to use the stairs. Although the signs indicated the way, it wasn't entirely clear, and we ended up following a path that felt more like service corridors than guest areas. It was a little confusing and made us feel like we had accidentally ventured "back of house." The other concern was regarding breakfast. Due to some changes, the breakfast room was moved at short notice, and the new space wasn’t quite as charming as the original one. The breakfast itself was still good, but there was a bit of chaos in terms of the transition, including long wait times. That said, these were minor hiccups in what was otherwise a fantastic stay. I would definitely recommend this hotel and would return for another stay, as the positives far outweighed the small inconveniences.

No way is this a 5 star hotel. The public areas are grand but the whole hotel needs a complete make-over. Reception, check-in / check-out is a shambles. Breakfast is rugby scrum. Waiters / waitresses are absolutely useless. Pool bar service is non-existent. The bedroom very tired with a grubby carpet. Very disappointed and again, no way 5 star.

It was another and certainly not the last visit to the Grand Hotel Excelsior. I like returning there because I know I will be served there at the highest level. The entire staff deserves the highest marks. He is available, polite and always ready to help. I also appreciate the location of the hotel. Its location ensures excellent communication with the rest of the island (a central bus stop nearby) and access to the charms of Valetta and Floriana. Even though the façade, the outdoor swimming pool area and the bathrooms show signs of the passage of time and the need to refresh, I believe this hotel is an excellent place for business and tourist travellers to Malta.

Good location Kind staff Bad smell Late deposit refund

very good location!

酒店10分近古城區，但是道路10分傾斜和很多石級走路不方便，原本有免費車接送，但當地的司機10分懶散經常遲到，很多住客都選擇走路。酒店服務不好，接待很多旅行團。尤其顧客禮賓部的職員對你愛理不理，可以考慮住古城其餘的酒店。