Holiday Inn & Suites Pigeon Forge Convention Center

My wife and kids enjoyed our stay at the Holiday Inn and Suites Pigeon Forge. The Facilities were very clean and modern. I noticed the pillows and bed felt comfortable and we all slept well. It is in a great location if you have kids being around a lot of things to do. The hotel itself also seemed very kid friendly. We would stay again!

I stayed here last year and was impressed. This time was a disappointing. My friends daughter gashed open her knee on the bed frame because it was missing a piece. We filled out a report and the front desk guy gave me everything he could to help! It was so deep it needed steri *****s (im a nurse). Breakfast is not free. but on the website from their Facebook, it says breakfast and lunch is free for up to 2 kids with an adult purchase. When I told the staff about this, the casual pint employee asked the guy at the front desk and he basically said people will try to “get over on them”. So I had to pull it up to prove to them I wasn’t lying. Staff definitely needs to be educated on this. Breakfast is also $12 for an adult, but the options are slim. The French toast was hard and the juices were empty. There seemed to be only one casual pint employee, so we couldn’t really ask for things to be refilled. The 2nd day we needed towels, so I called the front desk. He wouldn’t bring any bc he said house keeping should be by. House keeping didn’t come. I called the desk again and asked for towels and trash bags and he said I could come get them. I went to the desk to pick them up and he literally gave me trash bags that were the size of candy bags & he acted inconvenienced. The bathtub wasn’t draining and the did fix that promptly. They also charged my friend incorrectly and said it was a hold- it wasnt. the rooms were clean as well as the pool and hot tub, which was nice.

We stayed in a suite with one King bed. The room was very spacious and the fireplace was a nice touch. The balcony overlooked the parkway which was nice as well. The swimming pool and hot tub were very clean and i really appreciated that! I would definitely come back!

Our first time staying here! We were very pleased! We will be back to stay here as we travel her 2-3 times a year! Perfect Spot!!!

Right beside Crave Golf Club, a little bit of a walk to the Island area. We went during the dead of winter, so definitely not a comfortable walk in 19 degree weather. Hotel is nice, loved that they had an indoor pool and hot tub! Had an issue with our door lock, but received prompt service. Wished the heat worked a bit faster, had it on 78 to warm up the room from the 67 degrees we walked into, but overnight it only rose to 71 with the "fireplace" on as well.

THE ONLY THING WAS THE FRONT DESK EMPLOYEE WAS TO SERIOUS AND IT WASN'T SMILING BUT THE OTHER THINGS WAS AWESOME, I WILL BE BACK

I loved the Chris**as lights and the decorations, which we could view out of our window. Also, we could walk down a path of beautiful lights to the Island rides which was beautiful. The room was clean. Enjoyed our Xmas Vacation.

We were able to get an early check-in since we had to leave the other hotel they were very understanding

It was a fast and easy check-in, very clean and the staff was willing to help in anyway they could. the staff was so friendly