Panorama Hotel Fontanella

Hugely overpriced! Did not offer value for money. Did not live up to the details on your web site. Frankly we wanted to leave early but were left in no doubt that our prepaid fee would be forfeit .....this was a very unpleasant feeling! Food was at best 3 out of 10. We had the feeling that they were spending the minimum to extract the maximum profit from us. Breakfast was the bare minmum. No effort at all to offer food that our 7 year old could eat. Mattress on the bed was extremely uncomfortable Staff were distant and without smiiling! Bar area was very poor. The hotel is actually OUTSIDE Madonna de Campiglio. Frankly we should have been reimbursed for the whole stay!

I spent amazing two weeks in Panorama Hotel Fontanella. It’s a wonderful family hotel, superb service, extraordinary delicious food, benevolent service excellent SPA with indoor/outdoor pool, and most of all that Panorama View on Dolomiti du Brenta. I can recommend this Hotel with pure heart and you can be sure that Marco and his family will take good care of you and make sure your stay will be remembered. I really love this place and I am planning my next trip here!

My partner, our 10 month-old baby and I arrived at this hotel on Sunday July 3rd. Check-in was friendly, we were briefed on things to do, breakfast, etc. As soon as we got to the room I realized we hadn't been given any information about the pool. As the pool was the main reason we booked the hotel, my partner returned to the reception. Unfortunately, he came back empty-handed. Much to our surprise, hotel owner Marco said not only that we had to pay €15 per person (access for couple of hours if not too crowded) but also and above all that our baby was not allowed in the pool (!) because: "Do you know what it costs to have the pool cleaned should your baby have a full diaper (?!)". I couldn't believe my ears. Such a rude and incomprehensible behavior and this for a hotel owner no less. Should this have been mentioned upon making the reservation, it goes without saying that we would never have booked this hotel (12h travel is no fun with a 10-month-old baby). I told him I disagreed and showed him that none of this was stated while making the booking. Instead of acting like a proper hotel owner and apologizing for the misunderstanding, his behavior kept getting worse. He literally told us: "that's what happens when you book through *********** and not on our website". Who knows why he puts his hotel on *********** in the first place... Instead of apologizing and allowing us in the pool (with baby & without fees!), he stood firm that this was an issue between *********** & us. We didn't want to stay here for a minute longer and immediately left back home after a 12-hour outward journey. What that man (unworthy of the name hotel-owner) did to our family is unforgivable. Instead of taking this as a miscommunication between him & ***********, he argued with us, his customers no less, at the reception (in front of other customers) for a mistake on his side and ruined our vacation. We immediately opened a complaint file with *********** (who were equally appalled by such behavior) and were refunded 3 nights out of 4. In terms of customer friendliness, this hotel scores a 0/10.

Abbiamo alloggiato in questa struttura dal 6 al 10 dicembre nella stanza Crozzon. È stata una piacevole conferma in quanto è la seconda volta che prenoto in questa struttura, a distanza di anni non si smentisce mai. Camera con vista stupenda ( hotel con la migliore vista di campiglio). Avevamo la mezza pensione (ne vale la pena) ottime le cene che ci sono state servite. Hotel a conduzione famigliare che ti fa sentire a casa. Spa con vista meravigliosa.

Ho usufruito del servizio spa dell’hotel da cliente esterna all’albergo. Il rapporto qualità prezzo è molto vantaggioso. €25 per circa due orette e mezza. All’interno della spa c’è un’area relax all’interno della quale non possono accedere i bambini. Lí si trova la sauna, il bagno turco, dei comodi lettini in cui rilassarsi e dei distributori di tisane. Nell’altra stanza si trova la piscina con vasca idromassaggio e la piscina grande interna che ha anche un accesso esterno. La vista all’interno di ogni sala è semplicemente meravigliosa. Gli unici aspetti negativi sono il pavimento che è estremamente scivoloso e il fatto che ci sia un solo spogliatoio molto piccolo e senza divisione uomini e donne, quindi si perde molto tempo per aspettare il proprio turno per potersi cambiare. Il personale è gentile. Appena arrivate vi verrà consegnata una borsa con accappatoio, asciugamano e ciabattine. Mi sento di consigliare vivamente questo posto a chiunque si trovi da queste parti e voglia trascorrere un paio di ore in assoluto relax e spensieratezza.

Come sentirsi a casa! Ambiente familiare, frutto della gentilezza di Marco, suo figlio (un bravo ragazzo!), e la cameriera sempre gentile e sorridente. Posizione top, 3 minuti per raggiungere in auto il centro, servizio navetta per lo sci da 10 e lode, praticamente è come avere un autista personale! Ottima sia la pulizia che la ristorazione con porzioni abbondanti, fatte di cibi freschi e preparati al momento. La colazione, buona anch’essa, potrebbe essere leggermente più ampia nella scelta per quanto riguarda sia il dolce che il salato. Spa semplicemente fantastica in posizione da sogno. Prezzi ottimi considerando che ci troviamo a Campiglio e che siamo in una struttura che meriterebbe una stella in più. Torneremo quanto prima! Grazie di tutto!