Hotel berhampiran Walgreens, Plano

This was our first time at this property. Wonderful location. Was upgraded to the King Suite on the 4th floor // fabulous room .. amazing shower and lots of hot water. Bed was good. Breakfast was amazing. Being a Diamond member, we were offered $10/per person to cover. A lady by the name of Anna prepared a wonderful cheese omelet. Since she was by yourself, she couldn't prepare french toast or pancakes, but glad I picked the omelet. Fabulous danish and lots of other options on the buffet, which is included with the omelet. It was $15 for the omelet .. some properties will cover the difference if you are a Diamond member, but not this property. Staff very professional ... Michael checked us in .. Very upbeat the friendly. Connie is the sales person, and she was wonderful too. I would return 'cause it has direct access to the freeways and it is super quiet. There is a small charge for parking, which I am not sure why, but ....

I've had good experiences with this hotel in the past, but...clearly, something has changed. Day 1 of visit—ice machine on my floor doesn’t work. OK, tried floor above (“executive floor, if it doesn’t work there, it won’t work anywhere), but that machine is broken also. No signs indicating where machines might work. Day two of visit, gas leak suspected, no hot food or hot water. Asked front desk to find a ”sister” property (Renaissance is part of Marriott) where I might get a shower. Person promised to get back to me, but never did. Day 3 of visit, cockroach in my room. Also, Starbucks in lobby (run by hotel) has no ”milk frother” and thus it takes 10 minutes to get a coffee. Note that coffee in hotel restaurant is terrible. Day 4 of visit, Starbucks has no espresso. When I (politely) state that this is unacceptable and want to speak with a manager, employee refuses to get the night duty manager saying that I can find him myself. All days of visit except for one, housekeeping leaves dirty glasses (obviously used) in my room and on one day (so far--I'm still there) fails to leave toiletries that were obviously needed. Each of these problems alone isn't that big a deal. However, taken together they suggest significant problems for a brand that paints itself as somewhat upscale. Day 5 after complaining, espresso machine still broken, ice machines doesn’t work and no signage to where they do. Lovely charcuterie board left in my room with a note from the manager (also received an email), but strawberry in Charcuterie is molding. Don't waste your money...

When checking in, was told about all the things that didn't work or wasn't open. Using key cards at doors didn't work. Didn't hear that and was locked out for 20 minutes until someone let me in. Pool and laundry room was closed. Was told we could use a pool 10 miles away at another hotel. No face towels were available, had to use hand towels until some were available the next day. Some of the hand towels were so worn you could see through the worn areas. Extra pillows didn't have pillow cases, just dust covers. Called the hotel personally to request connecting rooms. When checking in, was told rooms were together but found out they were across from each other. When inquiring why we could not get connecting rooms, was told hotel didn't have double rooms that connected. No one told me that when I called the first time with the request. Had two rooms and the 2nd room toilet wouldn't stop running so family members were moved to another room, but on another floor. Stayed for 4 nights, all key cards had to be rekeyed 1 to 2 times every day because they just quit working. Toilet is a small low toilet, like a daycare child sized toilet. TV only had around 10 channels and those were the major network channels and news channels. Although the rest of the channels showed up in the channel lineup, they didn't play. Remote was slow to react to pushing buttons. If you pushed the up/down button more than 6 times, it hesitated and you had to wait until it caught up. Air conditioner was loud in one room that it drowned out the tv. One room had stains on sheets and family member had to change out the sheets on their own. Granted, we had a very late check in, but the sheets shouldn't have had stains on them. Slow working elevator. Out of all of this, had no complaints against the hotel staff. They were friendly and apologetic.

Clean. Could use some variety on the breakfast. I’ve already booked another stay.

Stayed at this hotel for three days for a family get together, stayed in a 2 bedroom, 2 bath suite. They set-up was perfect for our party of four (two couples). We enjoyed having a shared living room area for socializing and conversation. All of the furniture was comfortable and clean. Everything in the room was in good was in good working order, very comfortable bed and linens, responsive A/C system. Room was cleaned each day (a rare thing in hotels today). Common areas were well maintained and comfortable. Breakfast was nice and well-stocked each morning. Hallways were well maintained, featuring photos of Texas-born celebrities (had fun trying to identify them all.). Staff was always helpful and polite when called upon for any matters. Location was convenient for all of the things we needed to do, a bit further from Downtown Dallas, which you would need a car to travel to downtown Dallas. Used outdoor pool twice, nice and refreshing, and well-maintained, along with the outdoor seating and recreation areas. I wouldn’t hesitate to stay here again when in the area; I enjoyed staying here.

I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant. Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction. The room was great, wonderful view, bed/bedding was comfortable, shower was amazing. Customer service in the morning wasn't all that great.

My husband and I had a wonderful stay. The ladies at the front desk are very helpful and understanding very friendly ladies. Also the rooms are very clean and there are so many restaurants to choose from and walking distance... We will stay there are on next work load for business when going threw Dallas. Thank you ladies at the front desk for a wonderful and relaxing stay..

My wife and I rushed to Plano TX after our daughter had an accident. We stayed the first three days at the Richardson Hilton Double Tree, a filthy hotel $120 per night with horrible service except at breakfast. Rooms are not made even if you ask them to. Two Coke cans an two half sandwiches cost us $32. So we moved to the Quality Inn at W. Plano Parkway. They gave us a $67 per night discount and a confortable 1- King-bed bedroom with many premium TV channels for free. They make the rooms everyday, ice dispenser is also for free as well as a basic breakfast with boiled eggs, sausage, cereals or waffles, yogurt and coffee. Place is always pristinely clean. Restaurants and stores are at walking distance and many more around the corner on Preston Street. But the best of this hotel is the courteous, personalized 5-star attention we enjoyed from James at the desk. I'd recommend this modest great place to anyone not looking for luxury but to make sure that all your needs are covered to your satisfaction and that, if walking the extra mile is needed, they will gladly do it for you.

Tidak lama dahulu, ia sangat kemas dan bersambung dengan pusat membeli-belah, jadi ia adalah tempat yang baik untuk dikunjungi.

Very clean hotel. I love that they clean every day. The guy at the front desk was helpful and responsive every time I needed him. But there is NO parking. The room was small compared to others I’ve stayed in. The bathroom was very tiny. The door was almost hitting the toilet when I opened it. No stream play on the TV from your phone even though all newer hotels have them. Since I was here on business I tried to save money and eat in every day. Difficult kitchen to cook in. They don’t have a countertop stove so they give you a single hot plate. Pots and pans are smaller but wasn’t a problem since I was eating for one. I travel alot for work so I’ve stayed in many suites. A suite to me is more of something you can fully live out of for a short period of time. Typically it is a small kitchenette but it has at least a small 2 burner counter top stove and a small oven. This one had neither which I believe most home2suites don’t anyways. But the parking situation is what brought it down so far for me. A lot of construction going on but there’s a Marriott right behind it with a much bigger parking area. I had to park across the street every day. But the gentleman at the front desk was great!