Spring Hotel Bitácora

This hotel is great ,very clean ,good food even though it can be alot of the same things..cakes are delicious. Pool ,with slide also an Adults only section very clean plenty sunbeds but they so close together you can only just walk in between them . Very clean everywhere. Rooms lovely and spacious. Entertainment very good ,kids minidisco and then an ACT,.Animation Team did a brilliant night on Friday. All staff are lovely, reception very helpful especially blue eyes sorry forgot his name. They have the UP adults only on the roof very nice and peaceful but food was not our thing. Maybe it needs to cater more English food, never ate anything and it was 25 euros each day. Overall it is a great hotel ,definitely come again . Lots places to eat and drink outside hotel and shopping galore .

I booked a 7 day all inclusive stay for myself and my four year old son. The cost was over 3k as they charge you an adult price for a child if you aren’t travelling with two adults. Which I initially did not mind as I thought booking all inclusive would mean less stress navigating travelling as a solo parent. On paper Bitacora ticks all the boxes until you arrive. Room - Two single beds which push away from each other with minimal force meant my son nearly fell through while sleeping - the hair dryer broke three times and wasn’t replaced until the end of our stay as they kept “repairing” it but the same fault kept tripping it so it wouldn’t blow air - there is no tv instructions which means unless you speak Spainish it’s useless Sunbeds /Pool - you have to queue early to get a bed in my opinion this is fine but the lifeguard then goes around and gives a 15 minute warning and removes your items if you aren’t sitting on the bed during 9-10am. As a solo parent this was a nightmare as I had to get my son over to breakfast between 8.10-8.50 to ensure I could get a bed near the pools, if he needed the bathroom or I was with him in the pool I’d get a warning or potentially have my stuff removed. There is a total lack of consideration for people travelling solo with kids and it’s completely unnecessary as I saw the life guard removing items on several occasions when there were other beds available so any comment on fairness is completely unreasonable and lacks knowledge of the actual use of the pool area - Cleanliness: one day the kids pool was closed due to a child using it as a toilet, another day a child had poured rocks from the plants down the slide steps and no member of staff came to clean and they were notified by several parents, a parent then went and cleaned it after several hours, bins often overflowing, pool toilets not cleaned during the day and the brown paper looks like poo on the floor- my son refused to use the pool toilets and we’d have to go indoors which required drying off as you aren’t allowed into the reception areas or poolside bar wet - poolside bar: you aren’t allowed in wet travelling alone made this extremely difficult to get drinks for my son and make sure he was hydrated as he always wanted to be in the pool for an all inclusive sun holiday resort this rule is unreasonable there should be a service that caters to people who have been in the pool. The hotel will likely say this is due to health and safety which is a cop out as many other hotels cater to wet people and also in regard to any lawsuit a person owes a duty of care to make sure they take precautions which would limit the hotels liability, once dry you have to queue from anywhere between 25-45 minutes and are only allowed 1 drink per person and a water so you basically spend your whole holiday queuing after paying a high price tag Food/Bars - I booked through the hotel and was told my all inclusive would work until 3pm, I tried to order snacks for my son

I’ve given 4 out of 5, mainly because of the food. It was very repetitive and one day my freshly cooked chicken breast was still raw on the inside. The hotel itself is amazing, in an amazing location, the all inclusive drinks are amazing! Even with grey goose in the main bar in the evenings, all branded drinks! The snack bar is great but again day after day does get a bit boring. The room was amazing, we had a pool view with a terrace balcony which was beautiful at sunset! Would go again!