Hotel Caserio

Hotel very good and clean,staff also very good brilliant location near shops restaurants bars, and bus stops hotel bar prices good a pint of local beer was 3 .70 euros so no rip off. Pool is good and a jacuzzi on the roof.Entertainment on each night.Plenty of food but not always hot,though a lot of choices. Would go again

Booked via Jet2 10.12.24 to 17/12/24 My 3 time returning to this hotel and never fails to amaze me hotel is simply amazing pool was loverly lots of sun beds for everyone some new staff members and nice to see the old staff there. The hotel staff Is what makes this hotel amazing so friendly hard working. The guys who working on the bar during the day are so friendly Thanks for another lovely hoilday. Kind Regards Jonathan Boyd

If I could give no stars for this hotel I would. This hotel has caused me nothing but stress and anxiety, I have stayed in many different hotels around Gran Canaria and always loved the experience so it is such a shame that I have left feeling like this after being so excited for this trip. I stayed in this hotel with my fiancé and another couple (were all in our 30s). On check in we were told we had to pay 150 euro per couple deposit which we were unaware of but complied with. On the last part of our holiday I was told by reception staff that they would be deducting some of the deposit due to a 'burn' on the balcony table. Confused about this I told them I hadn't seen a burn and went straight to the room to check. The table had a spec of what could have been dirt or a small smudge, after a wipe the table was immaculate. I took videos and pictures and went back downstairs to speak to the manager. The manager couldn't have been less interested after trying to show him the picture and insisting he come see the table he said they already have 'their own' picture of the table and that it would cost exactly 80 euros (half of the deposit) as his plain white Ikea looking tables were 'imported from Italy'. After spending the last part of our holiday frustrated and deflated it ruined the remainder of our holiday. On trying to check out the morning of our flight the hotel receptionist told us we needed to pay 80 euros in cash or debit card despite 150 euros still being held, why would they take a deposit and then want you to pay in cash or on a alternative card?? Doesn't make sense, we refused to pay and I told the receptionist we have proof that this is an unfounded additional charge and will dispute it back in England. The receptionist called the manager and they spoke in Spanish whilst we stood their being treat like criminals in front of the other guests. The whole experience was humiliating and I have no doubt from seeing the response from the other reviews on here that I will get the same defensive response from the hotel. Other negative's to the hotel - The hotel rooms are shabby and come with a strange smell at times, my fiancé literally said on the first day 'I think there's urine on the walls of the bathroom' after noticing yellow looking stains. Our friends room had black mould on the air vent and none of the air conditioning worked. - If your a younger guest you eat last, our first day at the hotel the four of us had been traveling after a 6am flight and missed breakfast but decided to wait till our evening meal at 6pm. Arriving to our evening meal we were told that we were not aloud to the 6pm meal as the 'older guests' eat first and could come back at 8pm, we were so exhausted and there was absolutely no leverage with this despite us paying the same as everyone else. - On the subject of food the food was a 2/10 like school dinners no flavour, just slop and the chef doing the eggs on a morning had a terrible attitude. - Pool was fr

We have recently returned from our 4th stay at Caserio. Beautiful hotel and lovely staff. Nothing is ever an issue and there is always plenty of choice in the restaurant. It was good to see some familiar faces, although there were a few new staff members this year. We asked to move rooms on this visit and it was no problem at all. Reception were extremely helpful. The hotel itself is very conveniently located, its just along from the bus station and is a short walk away from 2 supermarkets. If you fancy a snack outside of the hotel, Lady Pinks is just around the corner. I would recommend this hotel to anyone visiting the area.

Just back from 9 days at this hotel. Wow is all I can say, nicest hotel I have ever stayed in. We were on the 6th floor and had an amazing pool and sea view. Our room was modern with a very comfy huge bed, walk in shower which always had hot water, air con, fridge, double wardrobe and a roomy balcony. Massive choice at meal times, u would never go hungry. Pool area was lovely, always clean. The sunbeds are the most comfiest beds I have ever sunbathed on and 3 different types, all super comfy. Never been anywhere that I didn’t have to get up at 6am to reserve your sunbed, always spare loungers even if u came down at 1pm!! Towels supplied. All staff were very friendly and we enjoyed a lovely massage by the pool. The roof top terrace was amazing 2, never that busy and the jacuzzi was lovely with a gorgeous sea view. Only tiny thing was there are only 2 lifts and you sometimes had to wait a bit but that didn’t bother us. I will be definitely be visiting this hotel again, you won’t be disappointed.

FIRST CLASS this hotel is excellent nothing is too much for the staff. The place is spotlessly clean. Good excellent fresh hot and a great variety. Between the housekeeping staff reception and bar and restaurant staff are all excellent. Already booking to coke back next year. Location is great and on the flat. Would totally highly recommend this hotel.