Pengguna Tetamu
10 Ogos 2024
I’m certain this was my last experience with 3 star hotels. First there was something wrong with the booking system and we got double instead of triple renovated room. I know that these thing happen, and they were really kind and gave us another room. However I was deeply confused when I was told that our primary room was renovated. Nothing seemed remotely new. Soundproofness was non existing. I can understand that it’s an old building but there was zero mention of quiet hours and our neighboors were super loud late at night. Called reception and they did nothing. Also it’s beyond me to understand if you renovate and are deeply aware of poor soundproofing, why don’t you make isolstion? And why don’t you put pads under the chair so that everyone 3 floors below doesn’t wake up? Loaction was great for us, a bit away from Cortina and the sights outside fantastic. First room was also badly cleaned. I don’t know if there’s a different cleaning lady on each floor but it was a big difference. In first there was so much dust, that all our belongings were dusty. Breakfast is okay, always the same but food is not really tasty. And bread didn’t seem fresh at all in 5 days. Also the lift didn’t work on our last day. It took us 3 days to figure out there is another set of far better pillows in the closet. That is something that should be mentioned by the hotel, since it’s a really nice thing to have. Heating was also working, which was not needed and couldn’t be turned off.
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