Santa Rosa Pantanal Hotel

We had a wonderful stay at this hotel, which is conveniently located along the Cuiaba River. We booked the river view room for 4 nights. The room was comfortable. There were 2 beds, a small refrigerator, and space to hang clothes. The bathroom is functional. The hot water was good, and the air conditioner worked well. Linens and bath towels were fresh and clean. We had a good night's sleep during our stay. They serve 3 meals buffet style. The food was very good. Lots of variety, including vegetarian choices. Staff in the dining room were excellent. They were always pleasant and ready to serve. The check-in/out process was quick and easy. Service was outstanding. There is an outdoor pool. The hotel grounds are well kept. There are lots of animals that drop in, monkeys, birds, capybaras, etc. The boats for the river drives are right at the hotel dock. This is a good place to stay in the Pantanal.

We stayed three days / two nights at Hotel Santa Rosa as part of our visit to Pantanal that we booked thru “Pantanal Safaris” tour operator. The Hotel is located in Porto Jofre, along the river Sāo Lourenço, approx. 150km south from Poconé at the end of the Transpantaneira gravel road. Depending on road / weather conditions the drive from Poconé usually takes between 3 and 4.5+ hours and will cross some 120 wooden bridges. The lodge features a pool, an external lounge-like area and a garden which was virtually rebuilt with new palm trees and flowers while we were there. Rooms are scattered around in various cottage-like concrete buildings of various sizes and shapes. We were housed in a block of 8, facing the river. Santa Rosa is known for spotting jaguar while venturing on the river, and we can confirm its fame, as we saw 12 of them in a day. The room was a bit on the smallish side, cramped with 4 beds. Nevertheless clean and comfortable and with air conditioning. All meals are served as buffet in the restaurant hall. The offer is sumptuous: meat, fish, vegetables, rice, beans and several Brazilian specialties with even vegetarian options, with all staff very kind. We left quite satisfied with our stay.

Well, this hotel would only rate a 2 if it was anywhere else. The grounds and food were really nice. Unfortunately we had a leak in our room and it was above a suitcase, You can guess what happened. They did get it fixed on our final night. Evidently there were no other rooms available. We also had spiders in the room. No hair dryer. The beds are hard. The tile in the shower and bathroom is really slippery when wet, we had to use a towel in the shower and on the floor to keep from slipping. Keep in mind where this is located, we were told not to expect a 5 star hotel in the Pantanal. Despite all of this our trip was fabulous. We are wildlife photographers and boy did we see it all.

A nice hotel with good common areas, including a restaurant, bar and swimming area. Just be careful to book a room with the glass doors. The standard room is horrible. Staff is friendly and the food is good. Nice location on the river. As long as you book the right choice, this place is solid.

We booked here on our own which was a little bit confusing but it worked out okay in the end. The rooms are a bit spartan and the grounds are a bit wild but considering the location, well into the Pantanal 2-3 hours from the nearest city (if Pocone counts as a city) it's a pretty nice place. The only furniture in our room were the beds (three of them) which makes it a little awkward to set anything down but they had steady electricity, running water, and decent wifi. The restaurant was very nice, excellent food offerings. There are animals all over the property especially after dark. Besides the capybaras (which are everywhere) we saw toucans, parrots, owls and several (non-venomous) snakes. We also booked a boat tour through the front desk and that was a good experience as well. Of every place we went in Brazil I had the most difficulty communicating here as there was no English, no Spanish spoken and my Portuguese is terrible (sorry). Despite all that we muddled through it and enjoyed our stay.

This was a great place to stay for exploring the Pantanal. It is located right on the Cuiaba River. The property is lovely, with pool, bar, restaurant, game room, and air *****! The rooms are nicely appointed -- QS and a twin in our room. Nice bath with plenty of hot water. AC worked and was relatively quiet. The dining room was great -- delicious food, plenty of it, and lots of variety. And they packed "picnic lunches" for us and our guide to take out on our boat so we could search for jaguars all day without having to come back to the lodge. Staff spoke some English, so we had no problems with any questions or requests. Really enjoyed this place. They were just opening for the season and we were the ONLY ones there, but they were fully staffed and most accommodating. We were told that March 1st was the beginning of fishing season and the place would be overrun with rowdy fishermen, so we got really lucky to be here mid/late February. Great weather, no crowds. Would highly recommend.

We had a terrible experience with this hotel. We were to have stayed here for three nights in late June, and this was supposed to have been the highlight of our trip to the Pantanal. First, it is not as nice as pictured online or as indicated by some of the other reviews on here and elsewhere. The hotel appeared run-down and poorly managed (it is an extension of a farm and there were horse droppings, litter and other debris all over the grounds of the property). Second, the room reeked of an overpowering chemical smell. We had to argue with the staff to be given another room, but that room also smelled, as did the third room we were shown. By then, it was late and we were hot and tired from our long drive down the Transpantaneira, and so stayed in the third room, despite the smell, hoping it would dissipate. By the next morning, I was having difficulty breathing and was wheezing (I do not suffer from asthma ordinarily). There was no hotel manager on site, the staff was unable or unwilling to remedy the situation, and we tried in vain to contact someone in hotel management via their Customer Service number (which is run by another company through WhatsApp) and even called their finance office (off site) where we were treated in a rude, dismissive and highly unprofessional manner (the woman yelled at my Brazilian friend who was trying to explain the situation because I do not speak Portuguese). We felt we had no recourse but to leave, and ended up staying the next night at a neighboring property. The hotel demands full payment (minus the 30% deposit we had already paid) immediately upon check-in, but as we had not yet seen the room, we could not possibly have known about the room conditions. Since they charge per person rather than per room, this is a rather large sum for 3 guests over two nights. We have tried to contact the hotel or its management company repeatedly--before we left the hotel, later that day, and in the days the followed--about issuing a refund given that we were unable to stay (because they were unable to provide a safe and comfortable room as promised on their website), but they refuse to respond and the only information I've received is through an agent on WhatsApp who said the hotel claims we "left without justification" and that no chemicals were sprayed in the rooms. I do not know what was used in the rooms, but it made me ill enough that we had to leave. Given the pains we went to report our concerns, it is unconscionable that the hotel should claim that we simply left without explanation. We did not encounter this sort of issue (overpowering chemical smell within rooms) or rude, indifferent behavior anywhere else in the Pantanal, or in Brazil more generally. Why would we leave after paying only to stay at a neighboring property if the situation wasn't so dire? What kind of business treats their guests in this manner, especially one in the hospitality business and that caters to ecotourists, including international ones? At

Concordo plenamente com amigo. em uma avaliação. Anterior, porém entre tanto e todas via espero que os diretores da pousada . @Adriana. @Bruno. Consigam ver que realmente está acontecendo nesta pousada maravilhosa. E não estão vendo que está acontecendo POST desse comentário do amigo aí anterior faz todos sentidos

Die ideale Unterkunft um das Pantanal und seine wunderbare Tierwelt zu erleben. Von hier aus haben wir täglich zwei Bootsfahrten gemacht und dabei viele Jaguare, Riesenotter, Capivaras und noch viel mehr Vögel erleben und fotografieren können. Für die Nutzung der Pools war es leider noch zu kalt. Das Servicepersonal laß einem die Wünsche von den Augen ab.