Pengguna Tetamu
7 Februari 2025
I booked a deluxe triple room as I was visiting with my family. While making the payment, I clearly mentioned that I needed an early check-in, and during the booking process, they assured me that early check-in would be allowed since it was a weekday. However, upon arrival, they demanded an extra charge for early check-in.
The room was not clean at all, and the washroom was in poor condition, lacking a stand for toiletries. The bedsheets were torn and unclean. When I requested a change, they simply folded the same bedsheet and gave it back to me.
I would not recommend this hotel for families, as it lacks basic amenities—there is no lift, the washrooms are unclean, and the staff does not maintain hygiene. Even after raising concerns, they did not address them or clean the room properly, yet they charged the full amount.
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