Hotel berhampiran Miradouro do Caminho Novo, Ponta Delgada

Wanted: a conveniently-located comfortable hotel. Found: the Hotel Matriz. Flight delays from Lisbon meant I arrived after midnight but the night manager took care of all my needs. A comfortable room but looking out on a major building project - the only thing to see from my window. I didn't come here for the view, so no problem (although the noise at my siesta time was a bit invasive). In the room, everything I would expect of this category hotel. Breakfast was adequate but, after a week, it gets a bit repetitive. Car parking (free) is three floors below the hotel and best if the rental car is SMALL! Would I stay there again? ABSOLUTELY!

Somehow only rated 3 stars but an excellent place to stay in Ponta Delgada. It's no more than a 10-15 minute walk to the main square. The Room we stayed in had 2 twin beds and was very spacious and clean Room is newly renovated, including the bathroom with a waterfall showerhead. Breakfast was included and is a solid start to the day: eggs, bacon, cooked vegetables, two cheeses (the fresh cheese is outstanding), two meats, an assortment of bread/buns, yogurt, cereal, juices, and a coffee station. The hidden gem is Padaria Gomes - a local bakery - right next door. Do yourself a favour and get over at 9 am to order Malassadas (classic Portuguese donut). Recommend this cute hotel.

We stayed for only one night due to its proximity to the airport, as we were travelling on the next day. The location is superb, being very central and within walking distance of everything you will require. Turn right on exiting, and you are a 2 minute walk to the port area with all its restaurants, bars, and also a lot of street food on offer, there is also a public swimming area in the harbour. Turn left on exiting, and you immediately have a choice of two cheap breakfast locations. Walk the side streets for bars, restaurants, and entertainment. The reception and breakfast staff are really fantastic, knowledgeable, friendly, and accommodating, which is worth a few stars alone. Our room on the 3rd floor was fine, it was spotlessly clean, the beds were very comfortable and the bedding of good quality. The ensuite was again fine, not luxurious but equipped with everything you require. The room generally was a bit soulless, looking over the rear of the hotel and pretty basic, but then we were there on holiday, the plan never was to spend much time in the room. The breakfast is a standard buffet type breakfast that's perfectly adequate but won't blow your socks off, many alternatives exist close by. No onsite parking provided but paid parking available close by. The hotels location and staff make up for any shortcomings that may, or indeed may not exist. Just enjoy the convenience it offers and relax.

A conference hotel in winter, everything is up to Five Star hotels standards all over the world. However i was stucked in the elevator for 3 minutes and didn't why the door kept closed.

Liked · - View from the room - Breakfast variety and fresh cooked omeletes - Rooftop bar and cockteils Disliked · - Reception personel politeness and their general attitude. They are always detached and speaking Portugese at first, although they knew we were from abroad. They were not even greeting us when entering the hotel and trying to look the other way. Same is for the personel in the breakfast entrance. They are always with a bad attitude and strange looks. To be absolutely fair, there are 2 young guys in the reception area that are very polite and only cared to ask if we are satisfied during our 7 days there.. Also in the breakfast personel, only the 2 chef's are polite and helpful. - Room had markings on the walls and 1 spider web, ”SmartTV” is from 2010 probably. Only screen sharing makes it ”smart”. Also a big stamp on the carpet. In a week of stay, we only saw once to change bed sheets. - Restaurant of hotel is overpriced, small portions and wines are extremely overpriced. In a short walking distance, a restaurant next to marina is offering much better food. Also the offer only dinner and no lunch at all. - They claim to offer vallet parking (10 euro per day). But actually you need to find a place to leave the car outside. I had to park several times on the pavement illegally as the parking spots at the entrace were almost every time full and then try to find someone from the reception to give the keys and to park my car. Same situation when you want to get the car from the garage. And their attitude is like doing you a favor to get the car, that you have paid to park in their garage. I asked twice to get the car myself and they always declined. Also since the parking spots at the entrance are almost every time occupied, it is difficult to load the baggage to the car etc. - Different treatment if you are of younger age. It seems you have to be over 45 to be treated with respect in the hotel. Very dissapointed to see such behavior from the personel. It ruined the whole stay on the island, which is otherwise amazing.

Mooi, zeer rustig gelegen complex met appartementen en hotelkamers. Het complex is gelegen in het rustige dorpje Capelas, kwartier rijden vanaf de hoofdstad en het vliegveld. Een auto is een must, maar die heb je toch nodig om dit prachtige eiland te bezichtigen. Ons 2-kamerappartement was zeer ruim en schoon. De bedden lagen prima met keuze uit twee kussens. Keuken zeer volledig met oven, magnetro, Nespresso apparaat (cups tegen betaling) en waterkoker met gratis thee aanwezig. Het hotel wil vanwege het milieu de gasten stimuleren om minder gebruik te maken van de schoonmaakservice. Bij geen schoonmaak ontvang je per dag een voucher à €3 om in het restaurant te besteden. Echter is €3 in dit restaurant niet veel waard, aangezien de prijzen fors zijn: een cappuccino kost hier €3,50 terwijl op het hele eiland de prijzen voor koffie rond de €1, 20 liggen Je moet zelf om de vouchers vragen, ik vond het geen handig systeem en de compensatie is natuurlijk totaal niet in verhouding (€3 versus geen schoonmaak, handdoeken, opgemaakt bed, aanvulling thee en fles water). Het restaurant waar we koffie hebben gedronken met de vouchers vonden wij ongezellig. Van de sauna, fitnessruimte en het binnen- en buitenzwembad geen gebruik gemaakt, dus dit kan ik ook niet beoordelen. Voldoende parkeerruimte. Gezellig koffie drinken tussen de locals in cafetaria Moby Dick in het dorp. Supermarkten Pingo Doce en Continentale vlakbij op auto afstand. Al met al een prima verblijf.

Albergo lontano dal centro del paese di Capelas, raggiungibile a piedi attraverso una panoramica strada sterrata (priva di illuminazione pubblica, e quindi non percorribile dopo il tramonto), oppure rasentando i muretti in pietra lungo una strada carrozzabile dove le vetture sfrecciano veloci… L’albergo offre alcune attività, per chi desidera godere appieno di una vacanza rilassante, come ad esempio una piscina esterna circondata da molti lettini a disposizione degli ospiti, palestra interna dotata di numerosi attrezzi, una piscina interna, ed una sala giochi con tavoli per giocare a carte o a dama, con anche un tavolo da biliardo (a seconda dell’attività scelta in sala giochi, ci potrebbero essere costi da dover regolare in reception / si veda descrizione foto). Sono a disposizione degli ospiti, gratuitamente, degli ampi teli di spugna da utilizzare in piscina. Nelle camere, a disposizione gratuita ci sono bottiglie d’acqua, bollitore e bustine di tisane e zucchero. Ci sono anche cialde di caffè Nespresso, a pagamento extra di 0,75€ cadauna. L’albergo ha un’anima “green”: oltre a proporre agli ospiti un cambio non quotidiano della biancheria da bagno (che, comunque, viene effettuata se richiesto), premia coloro che non necessitino di far rassettare ogni giorno la camera da letto ed il bagno, con un voucher del valore di 3,00 Eur da utilizzare al bar dell’albergo o per le bevande ai pasti in ristorante. Se si preferisce una pulizia quotidiana, bisogna dirlo in reception ogni giorno entro le ore 12.00 (ed in questo caso si “perde” il voucher). In caso contrario, la camera non viene rassettata, e alla sera si può chiedere il voucher il cui valore può essere scalato immediatamente dalla consumazione di bevande al pasto, da regolare con pagamento diretto o con addebito alla camera. Le stanze sono ampie, dotate di balcone, con pavimento in listelli “simil-legno” (no moquette). Letti ampi e con materassi ergonomicamente rigidi al punto giusto. Poche prese a muro per ricaricare, contemporaneamente, telefoni mobili e p.c. od altri dispositivi elettronici. Rete Wifi gratuita a disposizione degli ospiti, ma priva di password di sicurezza. Per chi si sposta in automobile, l’albergo dispone di due piazzali di parcheggio, interni alla struttura ma scoperti (parcheggio non interrato). Colazione e cena a buffet: ampia scelta di piatti, ben curati, e variati tutti i giorni. Servizio attento e non assillante del personale di sala che libera il tavolo dalle stoviglie usate. Personale di reception cortese, che parla anche inglese. E’ un albergo nel quale ci siamo trovati bene e che consigliamo.

Not to sure where to start. The most annoying thing, is the way the Hotel is ripping of its customers. With 5 star prices when the hotel is a 3 star at best. You pay 550 euro for a beer in the hotel and you can get 5 x beers for that price 100m outside the hotel and around the island. Very much the same with the food. And again the bar food and service is nowhere near 5 star. We went down for dinner on a Tuesday night at 19.40. The restaurant was not even a quarter full, when we where asked, have you booked. Not a good evening are a how are you, just have you booked, we said no that we didn't no we needed to, nothing was said, after a long pause, the very rude guy that seem to be the restaurant manager said, we can take you at 20.30. Not saying anything like we are sorry but at present we have no room but we can fit you in. We eat a the Bar which is the same restaurant but only 1x bar staff on, who was working all the bar tables also, leaving most people sitting waiting. Again if this was a 5 star this world not be happening. Reminds us of a traveller lodge bar. What 5 star resort makes you que up for a beach towel at reception each morning with I ticket in you hand, so 3star. On the up side the room are great and cleaning services each day. The breakfast is OK but again no where near 5 star. Another examplef: we used 1x coffee pop that are in the room with the tea/coffee kettle ect, and on check out the only item on or pill was 75cent for thar coffee pop, need I say anything else to the people reading this and stay 5 star around the world, my 1st time in my 40 years of travelling around the world. Don't get me started on the car rental that the hotel provide. Car rental that ripe of the hotel quess just because there is nothing eles to do but rent a car. Bestride, need to change there name to! Well I'll let you decide should you use them. Yes you have all the 5 star things you expect in a 5 star hotel but not the staff or food at Pedras do Mar Resort and spa so don't expect it.