We rented two rooms, when I booked I had to pay the entire fee upfront. We only needed a place to lay our heads as we were going fishing all day and planning on leaving early the following morning for more fishing with friends. We arrived early and asked if we could just put our things in our room a few hours before the check in time. They declined our request. (Within their rights) however, if we would have been allowed, we would have had time to cancel and be on our way. Instead, we were off for a full day of fishing in another town Seadrift. By the time we were off the water, cleaned our fish and drove to the hotel it was around 8:30- 9:00 pm when I checked in. The male clerk was not wearing a mask, ( During that time, Texas was still under a mask mandate) I got the keys to both rooms I paid for. And JUST WOW! One room didn’t have a mini fridge, microwave or a coffee pot. No big deal, we will just go ask to have those items. The man at the desk said “ don’t know what to tell ya.” I asked for a refund and turned in my keys he stated the refund would show up on my credit card n 7-10 days. Today is January 6th 2021 and the charges were added back to my credit card. My credit card company if fighting this on my behalf as well. Going through a huge hassle that I shouldn’t have to spend precious time on. There was someone else’s hair in the bed when we pulled the covers back. That’s gross and unacceptable. There wee raccoons and feral cats all over our uncovered boat. A cat ran into the room as soon as I opened the door. If you compare the photos on the website to the phots taken on 11-14-2020 you will see it is definitely deceiving. I hope this helps others to not have to go through the hassle I am still fighting for what is right. Our room numbers were 124 and 138. We spent more money than the room cost purchasing new pillows and blankets to rest in our vehicles. I called the local fire department hoping they could possibly do an inspection (at least in those rooms) I felt it could have definitely been a fire hazard. They stated they would pass it up the chain. Unsure if they were able to do that. If this hotel could have a NEGATIVE RATING, that’s exactly what it deserves. They shouldn’t even be in business until they are able to get things professional and properly cleaned up. Hope this helps others in their decision in booking a room.
Bagus
93 Ulasan