Hotel Prato dengan Kolam Renang

Ho soggiornato presso l'Art Hotel Museo di Prato la notte 16 maggio insieme a mia moglie, che aveva un impegno di lavoro in quella sede. Vista l'ubicazione dell'hotel, avevamo chiesto (per tempo e via email) di essere sistemati in una stanza tranquilla NON fronte strada e ci era stata data assicurazione in tal senso. Qualche giorno prima ho telefonato per chiedere conferma e, verbalmente, ci è stato detto che la nostra richiesta sarebbe stata accolta. Arrivati in hotel, purtroppo a tarda sera (ritardo aereo di circa 2 ore), ci è stata assegnata una stanza , con ben 2 finestre fronte strada, con buona pace del nostro sonno!!! Purtroppo era molto tardi (e avevamo avvisato la reception del nostro arrivo in tarda serata), eravamo molto stanchi e non abbiamo potuto far notare subito il problema. Ritengo che tale episodio denoti un insieme di superficialità, scarsa professionalità e mancanza di rispetto per il cliente, NON ACCETTABILI  per un hotel che vanta 4 stelle.

Attention ⚠️ Attention ⚠️ Attention ⚠️ New hotel that has only been open for a few months on the outskirts of Prato, among popular buildings mostly inhabited by foreigners perhaps with regular residence permits; so much so that arriving on Dominica 25, with our car loaded with samples with which we work, despite having booked on the evening of Saturday 24, we didn't feel like staying there for safety reasons. Unfortunately, the info reported on Booking regarding the possibility of parking did not specify that it was unattended public parking and the girl with whom we booked in turn did not clarify the lack of safe parking on the phone, becoming aware of the risk to whom we would be exposed once to the desk we asked the girl if they could park in front of the entrance door of the small structure and she told us that the next day at 5:00 in the morning the urban garbage would pass, so it was impossible to leave the car there. While we were making the decision with my partner whether to stay or not, the girl on the phone answered that there were free rooms and we could book. At this point, deeming it safer to go to a safer hotel without having created inconvenience of missing reservations from other customers, we parted with the girl with the commitment on her part to speak to the property or the manager today, Monday 26 June and see what was possible to do about the reservation which at that point we understood that it had already been paid, having given us the card details at the request of the desk as a guarantee, instead they issued a pre-order which if for any reason in customer could not go or stay they withdraw the value of one night. For your protection, we advise you to carefully check the conditions that the structure applies to you, because they have no attention or sensitivity to the actual needs of the customer. The classic speculative structure where the customer is something to speculate on even if in difficulty, because they hide behind laws and rules that authorize them to withdraw your money without doing anything. Even if the service from them was not provided and our reservation did not create any damage, being the structure half empty.

the house is beautiful but in the house there is no toilet paper there are no rubbish bags there were no shampoos and other useful things in the bathroom however the house is beautiful but badly managed the tvs were very small the hidden costs that are no