We traveled to Sicily and spent four days in Favignana. It was a lovely island, and we rode bicycles all around and explored. When I chose Mangia's the comments in the reviews were a bit mixed. Overall, it seemed like a nice resort, so we booked a seafront suite. The suite location was beautiful. I will start with the positives of our trip: --Giusy who managed the bicycle rental was lovely. She was super helpful, and that made exploring perfect. --Aurora and a young man at the front desk were kind and helpful. --The General Manager, Maurizio Figuccio, was very kind. He listened to us, understood our complaints, and had a nice approach. He wasn't able to solve our issues, but I appreciate him spending time with us and listening. --The pool, bar, and restaurant team members were kind and customer-focused. And the pizza was good. Let me talk about where this property could improve. I will start by saying that I do not believe customers are always right, because they aren't. Sometimes they are just wrong. That wasn't the case here. --We stayed in the seafront suite - I believe it is one of their best rooms. The room needs a makeover, and that includes the shower. A horrible smell came from the shower drain when the water was on, and the bottom of the shower walls need work. --The walls in the room are paper thin. Paper. Thin. I was startled because I thought someone was in the room. That is how clearly I could hear the conversation. There was no privacy. I heard every word, sound, flush, and everything else. Everything. --The bedroom had curtains that could block the outside light. There were two windows (each window with two curtains to block light) and a door with one curtain. It blocked half of the light. We went to reception and asked them to install the other curtain, and they didn't. We went back the next day and my husband was told that 'they asked the housekeeping lady and she said the curtain should be able to cover that entire window and they believe her.' Wait, what? Now, we took a picture of all three windows (see attached), including the empty curtain rod that should hold the missing curtain, but they didn't believe the photo. We invited them to come to the room and close that curtain for us, and they declined - because they knew there was no way to cover that window. So, we woke up early for four days because of the light. The receptionists were rude and didn't care - at all. I am attaching two photos - decide for yourself. --Do not disturb. That sign had no meaning. They literally had to lift the Do Not Disturb sign to insert the key into the keyhole. And they kept coming in there. It's bizarre because, you know, we were asking not to be disturbed. My husband was awake when housekeeping entered the room (while I was sleeping) and asked the housekeeper why she entered when the sign was on the door. She responded that 'sometimes the signs fly away,' which is true, but he pointed to the sign on the door, and she walked away. We p
Cemerlang
43 Ulasan