Relais le Betulle

This hotel went above and beyond to accommodate me and my family. It was absolutely stunning and gorgeous. The food is delicious, you get a real authentic Italian experience here. You feel like family in their home. The area around the hotel is great too, the people in this area are all so kind and made us feel at ease. I would highly recommend staying here if you’re in the area.

I made the mistake of booking this hotel based on the very deceiving pictures on **********, rather than staying in one of the lovely and way cheaper hotels we previously stayed in the area. I thought given this is one of the most expensive hotels in the area we were in for a treat to celebrate our wedding anniversary. We arrived after a fairly long drive feeling excited to celebrate our wedding anniversary with a lovely glass of prosecco and dinner at the hotel. Instead, we arrived at a very miserably looking hotel in the heart of the prosecco region, noting reminding of a lovely Italian relais, instead this must be the saddest looking hotel in the entire country. To our utter surprise, the restaurant was closed and the hotel did not even seem to have a bar or proper lobby where we could enjoy a glass of prosecco while admiring the prosecco hills around the hotel. Reception area is equally miserably looking, not like a place you want to spend much time. Rooms are clean but again looking miserable and dated, nothing resembling of the beautifully shot pictures on **********. I feel scammed, especially for €177 for a night. Luckily, we only booked this place for 1 night. I felt really sorry for those having stay for longer. Needless to say breakfast was another disappointment, coffee comes from a machine and the food did not look appetising at all, nothing like the beautifully presented tables and made to order breakfast and coffee (included in the room price) offered in other 4 star hotels we stayed in Italy for a fraction of the price. We hardly met any other guests, only a few people at breakfast, which explains why the owner overcharges guests for the room while too greedy to invest money in this very sadly looking place. Joke of the year was when the receptionist asked if we had taken anything from a non-existent mini bar, which was not even in the room!?! My advice is book something else to avoid disappointment, there are plenty of other proper Italian hotels/relais in the area (near Treviso and Oderzo) for the fraction of the price!

What can I say! Unfortunately I have to share my honest experience as the hotel management have refused to deal with the situation properly and instead have threatened to sue should we write our review (I checked with *********** and I can write this review). Not great customer service for a distressing situation! I always believe in giving a place a chance to fix things before judging and telling everyone. But the chance was sadly not taken by them! My friend and I (both young women in our late 20's) were getting changed and I was turned away from my friend facing the window/balcony, naked with only a thong on (the hotel is very rural with no chance of people seeing me). My friend then spotted via looking at the reflection on the TV screen the pool/maintenance guy leaning over the balcony next to us and staring at me naked. This was only about 3 metres in distance from me! As you can imagine this was shocking, distressing and made us both feel unsafe.  What was even more surprising was how the hotel has handled or better yet NOT HANDLED this voyeurism. Voyeurism is a crime! After two emails to them that felt were ignored they responded promptly once I contacted ***********. Their reasoning was laughable and their investigation was not thorough. So if you want to book a hotel where you, your travel companions and family feel safe, I would not recommend here! The hotel clearly doesn't care that this man works around the pool and that he has total access to the bedrooms incase he needs to "change a lightbulb". Luckily my friend just so happened to witness the pool man staring at me naked, but what about the people that haven't noticed? What can I say! Unfortunately I have to share my honest experience as the hotel management have refused to deal with the situation properly and instead have threatened to sue should we write our review (I checked with *********** and I can write this review). Not great customer service for a distressing situation! I always believe in giving a place a chance to fix things before judging and telling everyone. But the chance was sadly not taken by them! My friend and I (both young women in our late 20's) were getting changed and I was turned away from my friend facing the window/balcony, naked with only a thong on (the hotel is very rural with no chance of people seeing me). My friend then spotted via looking at the reflection on the TV screen the pool/maintenance guy leaning over the balcony next to us and staring at me naked. This was only about 3 metres in distance from me! As you can imagine this was shocking, distressing and made us both feel unsafe.  What was even more surprising was how the hotel has handled or better yet NOT HANDLED this voyeurism. Voyeurism is a crime! After two emails to them that felt were ignored they responded promptly once I contacted ***********. Their reasoning was laughable and their investigation was not thorough. So if you want to book a hotel where you, your travel com