Ulasan Borgo Romantico Relais

Jawapan daripada Pihak Penginapan: Good morning Yossik, and thank you very much for the long and beautiful review. The mission we have chosen is Hospitality and attention to People and Nature, and on this we truly want to give the best of ourselves. We could become a relais only for adults, but at the moment we regret making this choice. So we ask families to be close to their children, to help us maintain the relaxation and tranquility that we promise. We produce wine and oil with organic methods, use 100% green energy and try not to waste water and to use as few detergents and cleaning products as possible. For this reason, we suggest that Guests use their own bath towel in the pool; if they don't have one, they can buy our towel for 4 euros (it costs us more), which also becomes a souvenir of the holiday. For the same reason, we offer free change of towels in the room every three days, but if Guests want a change every day, they can do so payng a litle extra. Our goal is not to take that money, but to have all together an environmentally friendly behavior, greatly reducing the consumption of water, energy and detergents. Thanks again for your visit and good continuation.

Jawapan daripada Pihak Penginapan: Good morning Maria and thank you for the nice review and for choosing us for the second time. We look forward to seeing you again, and wish you a happy summer

Jawapan daripada Pihak Penginapan: Thanks Perd for being with us and for the nice words. For us it is always nice to know that you are satisfied with your holiday in Borgo Romantico. We look forward to seeing you again. Silvano, Direttore

Jawapan daripada Pihak Penginapan: Good morning and thank you for the nice review. it is always a great satisfaction to know that our guests are happy to have chosen us. Our mission is 'Hospitality and attention to people and nature', and we try to succeed in our aim, even if sometimes mistakes can happen. Thanks a lot and see you next time. Silvano

Jawapan daripada Pihak Penginapan: Hallo Roving, thank you so much for the long and nice review. We are happy that you liked Borgo Romantico and we look forward to seeing you again

Jawapan daripada Pihak Penginapan: Good morning Drattas, first of all thank you for having appreciated Borgo Romantico, a place that we ourselves love very much. Then I must say that I am surprised and sorry for the behavior of the colleague at the reception. I'll do a check. Regarding your reflections on the additional costs for towels and pool towels, I try to give you our reasons. We have chosen to be an organic farm for many years. And this is an important decision for us, which also involves you as guests. On our site, in the welcome letter at the reception, in the rooms, we say this and ask all guests to help us not to use more cleaning products than necessary; not to use more water than necessary; not to produce discharges that are harmful to the environment more than necessary. For this we ask guests to use their own bath towel in the pool. Because in this way we do not have to carry out continuous washing and discharge pollutants. From experience I can tell you that there are people who use 3 or 4 towels in one day. So, if a guest does not have their own pool towel, we rent it, but not for free, because the message is the one said above, and it is important. Therefore we ask 3 euros for the rental of a towel, to discourage its use. Or we sell it at a cost of 10.00 euros. And we explain it. For the same reason we write in the room that we change the towels every 3 days. If you want to change them every day, there is a supplement of 10 euros for each change. It is not a question of money but of awareness and choice. The guest is free to choose between having an environmentally friendly behavior, or to contribute to the cost we have for all the ecological choices we have activated. Regarding the booking made with Booking. We receive reservations directly from Booking and other portals and, if it is written that it is for two people, it means that it was made for two people, without indicating the presence of the child. This is important for us, because we have rooms for two people and rooms for two people with additional beds or sofa beds, already prepared and ready for use. The cost of the third or fourth bed is always extra. Let me know if, after my explanations, you think you can improve the grade you gave us. Thanking you again, with the hope of not having disappointed you with my words, I greet you and wait for you again.

Jawapan daripada Pihak Penginapan: Thanks Roy and Iris for being with us and for the nice words. For us it is always nice to know that you are satisfied with your holiday in Borgo Romantico. We look forward to seeing you again. Silvano, Direttore

Jawapan daripada Pihak Penginapan: Good morning Marina and thanks for the review and the nice words on our Borgo. I'm sorry if the staff were rude, as it usually doesn't happen. However, I must say that, for check in, we clearly communicate on the website and on the email you received before leaving, that we don't accept arrivals before 3pm. We can anticipate, but only if the customer warns us and we check if the conditions are there to give the best service. And anyway, we didn't welcome before 1pm. The reasons are very specific. We need to better follow the customers in the hotel until check out, and then do the cleaning properly. If you arrived much earlier, without announcing it, the colleague was wrong if he was not kind, but he should have told you to come back later. For other things, unfortunately sometimes it can happen. I will speak to the colleagues at the reception. We try to do our best, but unfortunately we are not perfect. I conclude by saying that I hope to still have you our Guest and to be able to show that we can do better. Have a nice continuation.

Jawapan daripada Pihak Penginapan: Buongiorno Explore e grazie mille per essere stati con noi. Siamo felici di sapere che vi siete trovati bene e che siamo riusciti a soddisfare le vostre aspettative. Alla prossima.

Jawapan daripada Pihak Penginapan: Guten Morgen Satovieh und vielen Dank für die nette Bewertung. Ich wünsche Ihnen eine gute Fortsetzung.

Jawapan daripada Pihak Penginapan: Gentile Federica, grazie per averci scelto e per la bella recensione. Ciò che ha riscontrato stà al centro della nostra Mission: Accoglienza, Natura, Relax, Tranquillità Buon proseguomento e alla prossima

Jawapan daripada Pihak Penginapan: Buongiorno Signora e grazie per le belle parole. Buon proseguimento

Jawapan daripada Pihak Penginapan: Buongiorno Claudio e grazie mille per averci scelto. E' sempre un piacere per noi, sapere che siamo riusciti a soddisfare le vostre aspettative. Alla prossima.