Hotel Best Semiramis

Ulasan Hotel Best Semiramis

Hotel Best Semiramis

C. Leopoldo Cólogan Zulueta, 12, Puerto de la Cruz, Canary Islands, 38400, SpainLihat Butiran Hotel
Hotel Best Semiramis
Hotel Best SemiramisHotel Best SemiramisHotel Best Semiramis
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.1/5
Sangat Baik
45 ulasan
Ulasan yang disahkan
Persekitaran4.1
Kemudahan4.1
Perkhidmatan4.1
Kebersihan4.0
Tapis mengikut:
Atur mengikut:
Semua ulasan(45)
Ulasan positif(28)
Ulasan dengan gambar/video(10)
Ulasan kurang baik(17)
Pengguna Tetamu
Menginap pada Mar 2024
Solo
8 ulasan
4.5/5
Hebat
Disiarkan pada Mar 24, 2024
Booked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.
Terjemah
Israel
Menginap pada Jul 2023
Pasangan
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada Jul 25, 2023
Excellent relation quality and price. Stunning views from The balcony
Terjemah
Pengguna Tetamu
Menginap pada Sep 2024
Melancong bersama rakan
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada Sep 28, 2024
Buena ubicación. Buenas instalaciones. El personal es muy amable.
Terjemah
Pengguna Tetamu
Menginap pada Nov 2023
Pasangan
2 ulasan
1.7/5
Disiarkan pada Dec 3, 2023
La primera impresión fue buena. Tenía 4 noches en diferentes Bookings. La habitación tenía rota el lavamanos. No habían ningún servicio.. no café te nada el teléfono para llamar no funciona. Más de 200 habitaciones 10 plazas de parking... Lo comento piden disculpas y en la próxima reserva lo solucionan. Y efectivamente está todo correcto cuando llegamos. Nos vamos a comer. La puerta cerrada y sorpresa en 2h habían entrado y robado el portátil y el tablet (registrado todo) La sorpresa viene cuando informo a recepción y esperas que baje alguien contigo a ver lo sucedido... Nada. Que informe a la policía. Estoy perplejo... Un hotel de 5 estrellas con ladrones y no tienen cámaras.No hay sorpresa por el robo. No les interesa como han podido entrar... Nada. Y parece de alguien de dentro.... Horrible Nunca más.
Terjemah
Pengguna Tetamu
Menginap pada Nov 2022
Pasangan
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada Nov 3, 2022
El buffet, la habitación.. Todo perfecto. Teníamos mucha gana para disfrutar de SPa, pero esta cerrado
Terjemah
Julie C
Menginap pada Aug 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada Aug 17, 2024
Amazing hotel. Spotlessly clean. View amazing. Food in restaurant lovely and fresh. Cooking stations where Staff cooked fresh pasta dishes and meats fish etc. Staff lovely. Went all inclusive. Brilliant. Entertainment was good. Drinks ok but cocktails limited on ai. Pool bar food was nice but not much choice. Rooms were lovely cleaned daily. Lovely holiday at this hotel. Would definitely recommend
Terjemah
Katie S
Menginap pada Aug 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada Aug 15, 2024
lovely hotel entertainment was amazing staff were fabulous had a wonderful time here definitely recommend great for family’s very clean establishment beautiful heated pool with jets and flowing water and a lovely outdoor pool with plenty of sunbed and loungers rooms are clean beds are comfy 10-10 100% recommend
Terjemah
Julie C
Menginap pada Aug 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada Aug 11, 2024
Lovely clean hotel. Can't fault it despite reading some of the reviews seems as though they are taking about a different hotel. We found the hotel very clean throughout. Food in buffet restaurant was excellent with different choices for everyone. Always being topped up and very fresh. Staff very welcoming. Rooms were very nice and clean and towels changed when left in bath. Room view amazing and overall it's a beautiful hotel. Certainly not was was on reviews. Whole family enjoyed it and loved the cleanliness of the hotel. Food excellent throughout and would love to stay again at this hotel if standards stay as high as they were when we were there. Well done to all staff who work there. It's an excellent hotel.
Terjemah
singlemomontour
Menginap pada Jul 2024
Pasangan
4.0/5
Sangat Baik
Disiarkan pada Jul 5, 2024
Hotel was lovely and clean, always staff working to keep it tidy. Staff are all very friendly. Drinks are nice for all inclusive, even the wine. Cocktails included in AI wasn’t great. You could order off a menu at the pool bar, margarita pizza, ham and mushroom pizza, cheese burger, hotdog and cheese and ham toastie, but all cooked fresh and very tasty, everything else you paid for. Ice cream in the freezer by the bar you help yourself to and they are probably the best ice creams in and AI Ive ever had. Food in main restaurant needs to be warmer but plenty of choice and the cooking station food was hot as cooked fresh. Rooms are big and comfy.
Terjemah
deividaso743
Menginap pada Jun 2024
Keluarga
1.0/5
Disiarkan pada Jun 8, 2024
I booked a stay at the Best Semiramis Hotel, enticed by its advertised 5-star status, from May 18th to June 1st, 2024. Unfortunately, the experience was deeply unsatisfactory, and I feel compelled to share the realities that future guests might face. Cleanliness The hotel’s cleanliness was far below par, with widespread pigeon droppings and evident neglect in maintaining cleanliness standards. Room Amenities Essential amenities such as robes and slippers, which one would expect in a 5-star hotel, were conspicuously absent. Beach Towels Access to beach towels required a deposit—an unusual practice for a supposed luxury hotel. Dining The dining experience was underwhelming with limited dinner options and frequent shortages of basic utensils like teaspoons. Service Late arrivals were not accommodated with food, reflecting poorly on the hotel's guest service. The overall service was lethargic, and interactions with staff suggested a disinterest in guest satisfaction. Room Condition Our room felt dated, featuring just one English TV channel and showing signs of minimal upkeep. Additional Concerns Parking: The hotel did not offer dedicated parking, a significant inconvenience given its urban location. Safety Hazards: Broken glass on staircases posed direct risks to guests. Hygiene: The provided towels were unclean, and there were unsettling bug sightings in the dining area. Odors: A persistent sewage smell near our balcony marred the room's atmosphere. Beverage Facilities: No in-room coffee or tea facilities were provided; a kettle was available but at an extra daily charge. For potential visitors, I recommend seeking accommodation elsewhere to avoid the disappointment and discomfort we experienced.
Terjemah
6/8
Guide59546288429
Menginap pada Jun 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada Jun 6, 2024
Thanks to the hotel staff we have spent 6 wonderful days in a friendly and very pleasant environment. We were excited from the first moment by the spectacular view from our room situated on the 12th floor watching directly to the wild ocean. We had half-board and always left the restaurant wonderfully fed and in good spirits. The staff greeted and served us with a smile. The food was tasty, each dinner focused on a different state or region (rotating cuisines in Italian, Spanish, Mexican, Asian, Mediterranean style, etc.) The beds were wide and comfortable, and the bathroom was spacious, with two sinks and a tub. The housekeeping staff changed towels every day and cleaned the room thoroughly. Everything was fine as far as the staff and the hotel. Only some guests who smoked on their balconies, in spite of the fact, that the hotel is non-smoking, disturbed the others because the smell of smoke was pouring into the room, so it was necessary to close the balcony door.
Terjemah
Victoria K
Menginap pada May 2024
Pasangan
3.0/5
Disiarkan pada May 24, 2024
3/5☆ because few important things for us was missing in this hotel. • NO IRON in a room (only chargable laundry option) • NO simple tea/coffee and cattle in a room • food was good but for 5 STAR hotel wasn't enough variety • hotel staff wasn't friendly, 5 STAR hotel should provide few more smiles from staff • I would not recommend full board as drinks included are simple and cheap View and location amazing. Room was clean and housekeeper nice.
Terjemah
Pengguna Tetamu
Menginap pada Oct 2024
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada Oct 2, 2024
Had the most amzin holiday in this hotel spotlessly clean , the staff was so lovely and couldn’t do enough for you reception bar staff cleaners all amzing , food was good for all-inclusive and can’t do enough for you . Keeep doin what ya doin because you doing amzin. Entertainment every nite x
Terjemah
Pengguna Tetamu
Menginap pada Sep 2024
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada Sep 29, 2024
Where to start been the best time ever. Food great lots of selection even fussy eaters can find something and really nice. Entertainment every night very enjoyable. All staff really good. The Entertainment staff Lucas and fleur great people can't praise them enough. Deffo be coming back to this hotel. Met some great people and new friends for life here.
Terjemah
Pengguna Tetamu
Menginap pada Sep 2024
Lain-lain
3.0/5
Disiarkan pada Sep 24, 2024
We stayed at the Best Hotel, unfortunately, it didn't live up to its name. As airline staff, I get to stay in lots of 5 star hotels worldwide and this hotel is far from 5 star. It lacked the basics, such as tea/coffee making facilities, basic shampoo, no conditioner or soap so bring your own. No continuous music by the poolside only when there was an activity. Or no music in the lobby area. It lacked atphosphere. Postives The room was spacious, with comfy beds. Most of the staff were friendly and offered good service. The shower was powerful, and plenty of hot water. Room service was excellent with fresh towels daily, and beds made. When i received a feedback email, during our stay I filled the form in and an hour later a kettle tea/coffee was brought to our room . Which was nice. Negatives Unfortunately, the food was repetitive, as many others have previously mentioned my daughter got food poisoning. I mentioned it to the reception manager Vanessa who did offer alternative options and tried to rectify eg, preparing her food separately, and upgraded our wrist band to gold, but it was wasted on her, as she couldn't eat anything, as she was vomiting. Food temperature below standards. Dirty plates and glasses. Not enough staff for the size of the restaurant, as they were run ragged serving drinks which too a long time to take our order. Very few choices for vegetarians, only salads, vegetables, pasta, fruit and eggs and not much protein. Bar staff were rude as they was only 1, and if there was a queue building they would be stressed. Facilities Both pools were nice, although the larger one was colder. Bar food had limited food option, the rest you have to pay for. The staff need to manage the tables in the dining room better, as there were many couples seated on a 4 table, so we spent a vast amount of time searching for one. We even had to split up, and not dine together as there wer many 2 seated tables. This was not ideal. Overall, this was an average hotel. If we ever decide to travel to Tenefrie again, unfortunately we will choose a different hotel.
Terjemah