Hotel 5 Bintang Terbaik di Puerto de la Cruz

Had the most amzin holiday in this hotel spotlessly clean , the staff was so lovely and couldn’t do enough for you reception bar staff cleaners all amzing , food was good for all-inclusive and can’t do enough for you . Keeep doin what ya doin because you doing amzin. Entertainment every nite x

THE best hotel in the historic north of the island! Personal service, top level SPA area in/outdoor and quiet pools with an absolutely phantastic garden. UNIQUE ! Breakfast, lunch or dinner in the garden with palms and bird atmosphere or in one of the nice restaurants is real holidays - relax in nature.

Super hotel, trip.com had niet de juiste kamer geboekt slechts voor 2 personen terwijl ik 3 had opgegeven maar het Hotel heeft dat voor ons opgelost. Super schoon en mooi hotel, ontbijt is top, diner moet je ding zijn want dat is een buffet maar ook daar is er voor ieder wat wils. Faciliteiten dik voor elkaar, aanrader!!

We just returned from a short break book with jet 2 , when we. Arrived at the hotel we were told we got an upgrade which was to the top floor adults only which was lovely . Rooms were comfy although I think the shower heads need looking at it was slightly disappoint for a rainforest shower head and it didn’t do that . Hotel is at the top of a hill so be ready to walk back up or grab a taxi for around €4.50 . The hotel its self is comfy and clean and tidy . If you’re not early to the pool there’s not always sun beds but at some point in the day there is which is fine . The food is okay breakfast is far the best lunch and dinner if you can find something you like your okay . Was really disappointed tho with the snacks one afternoon we went in to make a burger and there wasn’t any buns left . We asked for some and just got ignored and just left standing there so we gave up . Can’t complain about the drinks bar staff were fantastic and the entertainment throughout the day was good too . Would defo come stay again but probs wouldn’t go all inclusive because of the food .

My husband and I visited the Sol Costa Atlantis Hotel for a week in April 2024. We were very much looking forward to our stay at this particular hotel as having viewed it online, we thought it looked rather nice. Our arrival at the hotel was quite late due to having experienced a flight delay therefore, we were feeling quite tired, however, we found that the reception staff were not very welcoming or friendly, they just went through the process of getting us checked in, there was no ‘Welcome to our hotel, have you stayed with us before’, nothing of that nature, no welcome drink was offered. Once checked in, we went to our room which considering it was a 4* hotel, we were surprised at how basic the room was. We unpacked and tried to open the Safe to store our valuables. We were unable to open it so being tired, we decided to deal with everything the following morning. We were booked on a half board basis so, we got up the next morning to go for breakfast and both said how incredibly warm the room was and, because of the room temperature neither of us had slept well. We checked the air conditioning but were unable to deal with whatever the issue was. We then went for breakfast which, unfortunately, wasn’t great. We absolutely appreciate that with buffet food, due to it sitting, it can get cold quickly but, having said that, there were a lot of people staying at the hotel if the dining room was anything to go by which meant that the turnover of food from the buffet was quick so, I wouldn’t have expected the food to be as as cold as it was. Also, the toasters which were in the dining room, there just wasn’t enough of them and then, to make matters worse, when you put a slice of bread through the toaster you had to repeat the process 2 to 3 times as the bread wasn’t toasting!! Then we had the coffee machines of which you had to queue for a considerable length of time to get a coffee as again, for the amount of people, there weren’t enough coffee machines. After breakfast we went to reception to report the air conditioning issue. The chap with whom we spoke said he would get a maintenance person to fix whatever the issue was. We informed him we were out for the day so the technician could go into our room at any stage. We also asked about the Safe in our room to which the chap on reception advised that we would have to pay to use the safe. I was appalled to hear this saying to him ‘That’s daft, surely if there’s a safe in the room, it forms part of the room, it’s a bit like saying, there’s a wardrobe but you can’t hang your clothes in it until you pay to use it’. My view is if you’ve paid for a room, then you should have access to everything in that room especially the safe as it doesn’t cost the hotel any extra to allow guests access to the safe in their room!! After our day out, we came back to our room only to find that the air conditioning hadn’t been fixed much to our disappoin**ent and to make matters worse, when we reported it

The hotel room was fine, beds uncomfortable and bed legs broken so the bed slid around but ultimately fine when you’re not spending a lot of time in there. My bedsheet had some odd red staining on, and even when replaced still had marks on. Shower head was quite limescaley and the water temperature fluctuated but otherwise was fine. The food was as expected of an ill inclusive buffet, some nice and really good, some subpar, didn’t enjoy any deserts and the same was offered pretty much every night. The hotel itself is nice and in a great location, lots of shops and restaurants nearby plus beaches and beautiful views. The hotel pool was decent, one very very cold (like ice!) but the other warmer and nice to skin in. The highlight of the trip was definitely some of the staff. Raul for one, running the day to day activities and even if you weren’t participating generally making you smile and laugh! Absolutely hilarious and so friendly, makes everyone feel comfortable and welcome. When in the bar in the evening we started our trip a bit down as we got ignored for 15/20 minutes and when I went to the bar to order (they do table service not order at bar) I got ignored by 4 members of staff for 5 minutes (all of which saw me and chose to ignore me) until I finally managed to get someone’s attention to say we wanted drinks. However, after this we were served by an amazing waiter called Jonas, who was insanely attentive, left us always with drinks and happy, and learned our order after only a day! He was so friendly and fun and made our trip. We then had the pleasure of being served by Mai and Fernando, both of which were so friendly and attentive and fun, and we cannot credit them (plus Jonas!!!) enough for making our trip enjoyable. If not for Raul, Jonas, Mai and Fernando I would not have given it the 4 star “very good” rating I have. Overall we enjoyed our staff but again, the selected staff have made it much more enjoyable and we would consider returning.

Food – we were half board and the food was always of good quality and variety. There was catering enough for people with more adventurous tastebuds as well as more beige ones too. The restaurant was lovely itself as was the rest of the hotel, very well maintained and always being cleaned by the staff. At breakfast you can sit on the terrace looking out over the Atlantic which is an incredible way to start the day! We did have an instance of one particularly grumpy waiter though this was an exception not a rule. Room – the room was very big and we had ample space for everything and was very homely. The bed was very big (not overly comfy though it did the job – 7/10), and the sofa/living space was very comfortable. The private balcony was a great feature, and we often left the sliding doors open overnight to let air in and to hear the sound of the Atlantic as white noise. The bathroom was plenty big enough, and the colourful shower was a nice touch! The wardrobe was also more than big enough which was a nice surprise! Cleanliness – everywhere around the hotel was immaculately presented, I believe the hotel was renovated a few years ago but everything just appears to be really well kept and maintained as we always saw staff cleaning and maintaining throughout the day. Genuinely one of the nicest hotels we have ever stayed in and contributed to a wonderful holiday, especially as we did spend a large amount of time in and around the hotel. The area surrounding the hotel was nice too, one of the nearby hotels was a bit louder with music etc in their pool area, though wasn’t really noticeable from the hotel/our room. Vibe – the overall aesthetic of the hotel was a very pleasant and vibrant atmosphere to be in, in the pool area and on the rooftop bar there was always music and lots of comfortable seating with umbrellas to get out of the sun if you want to. A really nice hotel which we would absolutely love to come back to and would definitely look to stay in a Macaronesian Hotel elsewhere in the Canaries if they are all of this standard!

Far better than we expected after reading some reviews, by far one of the best HB for food for the price we payed on a Jet2holiday. Choice for breakfast and evening meal was brilliant, evening meal not repetitive lots of different selections of dishes, I'm a none meat eater but had no trouble with choices on offer, plenty of fish dishes and large salad and sweet selection. My partner said some of the most tender meat he has eaten and the best beef ever. Plenty of sun beds around the pool, the maid cleaned room daily and was perfectly cleaned a credit to the management. Stayed on 10th floor there are 3 lifts and they can be busy at breakfast and evening meals so sometimes a little wait. Great that it's now adults only so no children running around the dining room and food is catered for adults. The location of the hotel is perfect 30 seconds to nearest bars and shops only minutes away and a couple of small supermarkets across the road. We would 100% stay again. Recommend lido lounge bar right opposite the hotel entrance for great drinks and music.

My room was massive, really huge. Hotel is clean but dated. In a very quiet area but noise from the restaurant after it closed went on for a long time and then started super early in the morning. Do not recommend rooms directly above it. As a single traveller I could cope but probably no good for families. Shower frequently came through super hot so again not recommended for young children. Gardens are lovely, really beautiful with plants labelled. Pool area is clean and very pleasant. The staff I encountered were absolutely lovely. Really really friendly and helpful. The free bus to town and back was super reliable No rowdy groups. Breakfast had a massive selection and nothing ran out! I came for a bargain price. No air con so in the Summer it would be too hot for me. I'd probably choose the South next time, local beach was closed due to sewage but the coastline is spectacular. Some wobbly electrical fittings and a pretty ropey patio door... it will suit some but not all I had a week for £600 and felt this was okay for couples and singles. It's not luxurious but then it's not £1200....

I’d like to thank the entire Staff for your smiles, patience and the sincere helpfulness. I loved the food in your restaurant and the cleanliness in the whole building especially the room! See you next time. Hasta la proxíma!