Servatur Casablanca Suites & Spa - Adults Only

The hotel is tired and dated. Shower area needs a good dose of bleach! The cleaners do clean the room every day but it’s a quick wipe down as if you walk on the floor with no shoes your feet or socks become black. The beds were uncomfortable and the pillows were dreadful. Most of the staff are lovely, friendly and helpful but on our last day despite being told we could have late check out. It was refused and we ended up sitting in the foyer. Not great as I have cancer and had the late check out not been guaranteed we would have gone somewhere else or changed the flight. The receptionist then allowed 2 other couples to have late checkout as they kicked off big time! Breakfast is repetitive. We only booked for B&B but decided to eat at the hotel one evening as I didn’t feel great. My fiancé had the shrimp cocktail which unbelievably contained no shrimp. It was potato salad with shrimp sauce. We queried this and the waiter was very apologetic but says that’s what they serve. The main course of steak and pork was lovely and was cooked fresh to order. We asked in advance if it was a quiet hotel (again due to my cancer) we were told it was and the doors were soundproof. Not so, plus the noise from the commercial centre down the hill was awful and went on until 4am. Met 2 other couples like ourselves who booked due to the tripadvisor rating and all felt like we were taken to a different hotel and not the one others are writing about.

We love this hotel. The staff are very welcoming. We arrived at midnight after a delayed transfer, and we stayed half board. There was a nice meal waiting in our fridge, just needed warming up in our microwave. Bedrooms are very spacious and have everything. Balconies are massive, even the smaller ones. Fantastic jacuzzi on the balcony which is very welcome in the heat. Our cleaner was an absolute star, who cannot praise enough. "LOLLI" deserves employee of the month. She goes over and above the required clean towels and sheets, she is super friendly and takes great pride in her work. We were there for 3 weeks and we left there with big smiles on our faces, thanks to her. X Only suggestion we would have is maybe allowing more late checkouts ?? We were there 21 days, transfer was at 7.40pm and very many of the check-ins are late in the afternoon and evenings, so some rooms could be earmarked for late cleaning and therefore available later to be used by guests who are leaving that day. Especially if like us you stay there regularly for SO LONG. We eat and drink to there all the time and tip staff every evening as well as through the day. We love Casablanca and will be back again shortly. Xx

We visited in late September 2024. This was our first experience at a this hotel. Facilities: overall very impressive. The pool outside is a salt water alongside the hot tub, however mostly clean and looked after. Rooms were spotless and cleaned every day by staff. Rooms were huge with facilities to cook inside. Spa was overall impressive however did need a little TLC (paint coming off roof and the wall, and paint chipping from the pool floor). However nice sauna and steam room. This is free to customers 1h per day. Food: Breakfast was included with our stay and had a great range. Personal chef making pancakes upon request. The bar outside the pool and the bar on the roof are also great. We got our drinks in the happy hour which were very reasonably priced. Overall was great. Only down sides (minor stuff) was the spa TLC and the stairs to the shopping mall from the hotel are huge - definitely get a sweat on coming back up them (wouldn’t recommend for anyone disabled). Would definitely recommend this hotel for a couple get away.

First off, I’ve really enjoyed my stay here. Mainly due to the friendliness of the staff, who have actually been some of the friendliest people I’ve come across on the Spanish islands. Right down to the maids, who are also brilliant. And the hotels incredibly relaxed environment. There’s no rushing for sun-beds when you want one, there’s always plenty of room at breakfast. The food is lovely, only ate at the snack bar once or twice. But even that was good quality food. Better than most lunches we had when we were eating out. The breakfast is brilliant, plenty of choice and ready made omelettes to order. Impressive. The location is good in my opinion, close enough to the shopping centres but not too close either. The stairs are a pain but you should really be knowing that before you arrive. Taxis are cheap enough anyway. Lovely view from the room, especially on an evening. It is, however. Without its faults. The hotel itself is in need of some TLC. Chipped off wood by the side of our jacuzzi, holes in the shower and just general lack of maintenance over the years. (see pictures) The aircon would cut out in the night, then come back on rather loudly and wake you up. The cleaning staff using the lifts all day with dirty buckets they’d used to clean rooms, not their fault but I’ve never seen hotel staff use the lifts as much I’ve seen this past week. Normally you’d have a cleaning cupboard on every floor so staff wouldn’t have to move around so much with their equipment. All things that overall don’t impact your stay too much, but they do add up. To conclude then, I would definitely recommend staying here to anyone. But it would be up for a debate if I’d actually return.

We’ve just returned from a wonderful stay here and had to leave a review to compliment the hotel and the staff. The rooms were spacious, good AC, the mini pool on the balcony was wonderful and the room had everything we needed. We selected a large balcony and I’d recommend this to everyone, our pool was in complete privacy. With a table and chairs and 2 loungers. The food selection, quality and service were spectacular. Alberto and Julio were the most friendly, attentive staff and it was some of the best food we’ve ever had half board. You book your spot for dinner so it’s never too busy or overwhelming, It was an a La carte menu so mains were delivered to you at the table. Starters and desserts were buffet style and it was all fresh and high quality. Only criticism is lshower in our room was a bit tired but housekeeping were amazing, loly in particular always made the room up with such care and attention to detail. Fresh towels daily and we were provided beach towels, robes and slippers on arrival. Location is perfect, amazing views from the rooms, 169 steps down to Puerto Rico where you’ll find all the shops and restaurants. A taxi back is about €4 (we did that every time, we weren’t going to attempt the stairs back up in the heat!) It’s a 15/20 min walk to the port/beach where you can get a boat trip. We got a taxi for €15 to Puerto Mogan on Friday morning for the markets and we explored “Little Venice” it was so beautiful. Well worth a visit! There’s taxi points everywhere which make it so easy to jump in one. We’ve had one of the best holidays, wish we’d stayed longer because staff, hotel and location were all exceptional.

I must say this is one of the best hotels we stayed. Staff are so friendly and helpful nothing is to hard you them. Cleanliness is second to none. Sala,Ruben,Alberto,Amanda was fantastic waiter's and waitresses. If you're look to holiday in Gran canaria you must book here. Food is fantastic cooked fresh every day This Hotel is 5 star