Pengguna Tetamu
1 November 2024
Our 3bedroom duplex Villa lacked basic facilities like hot water in bathroom and television for entertainment. The location of the property, view for our masterbedroom deck, average food quality with limited options in breakfast was all good and gets a thumps up however the maintenance and hygiene perspective needs lot of efforts from its management. The Molded head beds in all the three rooms, leaking AC, smartv with no wifi connection and the bath tubs with insects crawling just doesn't give us the reason to return or recommend. Daily we had to remind the housekeeping staff for towels and clearing out the used dishes and cups to be taken from the room. The spa experience was better than any other facilities within the resort . We didn't use the pool so wouldn't comment on it. Play area slides and swings need to be repainted for sure. As most of the entertainment sports facilities were rusted or broken. Wifi voucher provided didn't work we had to use our own mobile network to connect for internet as well the dishtv recharge wasn't done even after promised by the staff. One of faulty TV from the masterbedroom was un installed and taken and never returned atleast not in our duration of stay. There were hardly any guests while we stayed however still the basic comfort of us, as a guest wasn't catered by the hotel staff .
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