Hotel berhampiran El Dorado Water Park, Punta Cana

Hey all! As you have all expressed your fantastic thoughts, opinions and tips. I thought I would do the same. Your helpful hints and explanations were a great guide for us and I hope to do the same! A little background….we are a family of 4 (kid 10/4) traveling with another family of 4 (10/8). We had a master bedroom suite (club room 2311). We all went to the Finest last year and had a wonderful time as well. We have traveled to the DR frequently. 1. Arrival- we decided to do VIP arrival only because last year we were 30 minutes delayed from Newark and immagration took almost two hours and it was a night mare for us. The other party we flew with did not but the VIP and they were at the resort about 45 minutes after us. So in the end because of my 4 year old it was worth it. We started the vacation in the right mood VIP picks you up by golf cart from the plane to the VIP lounge. Your attend brings you in take your passports and transportation information and you are free to roam the small lounge. Soda, water beer wine and snacks are all there for your taking. She took our bag claim ticket to receive our luggage within 5 minutes we were out and off with beer wine water snacks in hand. They have a lovely bathroom (that we were barely able to use because it was so quick). We used destination meeting point for transfer without an problems… 25 minutes later we pulled up 2. We were greeted immediately, offered our name and was given our baggage tags. Whisked off to club lounge where we started the quick check in process. I asked to be introduced to our butler and Will was there waiting for us. He was the best! We saw him everyday he helped with reservations for 8. On the club level you can have bottle of non brand wine and liquor with mixers brought to your room. He made sure there was a bottle of wine and Dominican rum with mixers case of water, he would have cheese and crackers sent to our room chocolate covered strawberries alll without asking. He set up our room cleaning times and was a pleasure to be around. I will note we gave him $30 on check in $10 in between and $50 on our wait out. He was worth it in our opinion Key here is ask for what you are offer, need and want. Tip appropriate and all things will come to you 😀🤣 2. Our room was amazing spacious and lovely. We were 2311 (building 2) (floor 3) (11). If you are ocean view you want the last two number to be lower. The lower the number the closer to the beach! 3. I thought the food was amazing considering AI and the Finest last year. Remotest noodle and thread a must. The buffet Mercado was great too. Breakfast amazing and had some great dinner nights too We did waves for adults only dinner. Considering DR it was good. But if you are steak person you might be over the moon The coffee shop and ice pops and desserts are fantastic! 4. The resort is beautiful. Maintained impeccably and super clean The beach was fantastic ! Yes ladies and gentlemen there is sea**** this time of ye

Update: Nearly two weeks have passed since we left Zilara, and we’re still reminiscing about what a wonderful trip it turned out to be. Although it took us a bit of time to fully settle in and appreciate all that was offered, we found ourselves completely captivated by the experience—and if given the chance, we would gladly return. What truly changed our perspective was the exceptional attentiveness of the staff. Their commitment to going above and beyond, the relaxing spa, and the chance to fully immerse ourselves in everything Zilara has to offer all contributed to making our stay unforgettable. A special thank you to the management team, particularly Flora and Jenny, who turned our trip around by quickly and thoughtfully addressing our concerns. Their kindness and proactive approach genuinely enhanced our experience, leaving us with wonderful memories. Special shout out to Bryan, our favorite entertainment staff member. We also truly enjoyed the One Eyed Cat's bartenders and the pianist was THE BEST EVER. We’d love to return with our family and hope to visit the Ziva side next time. Updated notes for concerns: Seafood Fest: We had a special seafood dinner that was delicious! Beach Rinse Stations: These remained clogged, but I did see workers using buckets to try and empty the water. Cheap Soap Dispensers: This will take time to purchase new ones. Room Cleanliness: House keeping sprayed some sort of deodorizer that helped the mildew smell some. I strongly suggest cleaning the shower with bleach and investing in aroma therapy in the rooms. Our rug was never vaccumed or swept. Pillows: We were given extra pillows. I ended up sleeping with four of them. Club-level access: This still seemed unnecessary to use, but if we had the club-level with the butler service that may have changed things. Those club-level members seemed really happy with that added level of attention and beach front rooms. I also suggest putting a pool table in the club-level bar so the Zilara side does not have to fight the kids at Moments Bar EVERY night to play pool. Seaweed: We are beach people and spend almost all of our time on the beach. For those who love pools (these are awesome) and spend most of their time there, this will not matter to you. For those who are bothered by seaweed, we have been told to avoid certain months (September- November) as they yield more seaweed than others. It did seem to dissipate as the week went on. There are barriers in the ocean to try and catch most of it. SN - The Cabanas are very nice if you want to spend a day at the pool. I would suggest the cabanas at the main pool however, as you can not see the ocean at all from the club level pool; again, we LOVE the beach. Previous post: We are currently staying at the Hyatt Zilara Cap Cana, and this review is written for travelers who are well-versed in all-inclusive resorts, particularly in the luxury category. Overall, the hotel is a good choice, with several high points

5 Stars! We had an incredible stay at Eden Roc Cap Cana during the Festive Period. We traveled with our three children (ages 13-16) and another family with children the same age. From the moment we arrived at Eden Roc we knew we were in for a special treat! The level of service, primarily from our two concierge leads, Alberto and Junior, was top notch. From a simple question, to needing things for the room, to arranging transportation, to helping us manage our itinerary, they did everything! The beach and restaurant staff were outstanding! Not only very attentive, but fun to talk to and get to know. They took care of us everyday! The 2025 New Years Eve Party, Allegria, was AMAZING! We danced until after 1:00AM. What a fun experience for our families! HIGHLY recommend! We will definitely be back for another 5 Star and Memorable Experience!

Soweit alles okay, schöne Pool Anlage, Gym auch OK. TV und WiFi katastrophal. TV Problematic mit dem Internet, sehr nervig weil viel zu langsames Internet, eine Nacht sogar total Ausfall. Aufpassen bei Extras. Zum Beispiel late check out bis 15 Uhr kostet 25 US$ plus 18 % Steuern plus 10 % Service Charge, Wahnsinn???? Und, Achtung bei der irreführenden Buchung. Weil, Gardenview rooms sind in Wirklichkeit zur Seite der Straße - also kein Garten vorhanden. Nur Zimmer zur Pool Site sind mit Garten etc.. Preise im Restaurant sehr sehr hoch wegen den zusätzlichen Steuern und Gebühren.

My wife and I stayed at this all inclusive resort for 4 days in late December 2022. On the positive side, the rooms were spacious and clean and the AC worked and the hotel was not too expensive. I guess you get what you pay for. On the negative side: - If you stay at the ”Royal” Hotel--which is the adults only part, and you are driving yourself, there are NO SIGNS indicating where that entrance is relative to the ”main entrance”...so we stupidly waited to check in for 20 minutes only to be told we were in the wrong lobby (which meant getting our bags back into the car and driving to the unmarked separate entrance). We should have known at this point that things would be less easy than we expected. - Their restaurant reservation system is totally screwed up (you actually have to QR scan each restaurant —they have 5— to make your own reservation—so if one is full then you go to the next and if that one is full you go to the next—totally crazy. There is no central restaurant reservation system. - Food is all you can eat but you would not want to. The sushi at the Asian restaurant was 95% rice and 5% fish. The fish offerings are mostly fried not grilled. The vegetables are miserly. Some restaurants simply do not offer a salad or vegetables. At the beach restaurant we ordered Nachos and guacamole and received a bowl full of nachos and one spoonful of guacamole! Water is served in small individual bottles which is so bad for the environment - We humored someone and let them pitch us their “exclusive travelclub”; big mistake, big waste of time, don’t fall for it - No one tells you that there is a check out procedure that is meant to ensure that you did not steal any of their beach towels……so I guess this is the kind of hotel/chain that attracts people who like to walk away with hotel towels….draw your own conclusions. - The staff are friendly but completely un-able to make any decision on their own or that might somehow deviate from their “procedures” (allowing you to sit at a table in a “closed off” area of a restaurant, redeeming your massage vouchers, expediting your check out, etc.

The party aspect is amazing but in terms of quality food, beverages, or cleanliness it is only okay. The service is not 5 star either.

Uno de los Hoteles que e visitado más completo y muy organizado las instalaciones excelentes servicios superior agradables la comida extremadamente buena el trato de los colaboradores super especial , gracias a la Sra Anny muy atenta y amable le doy un 1millon de valoración por su forma de tratarnos a mi y a mi esposa

!!! FINGER WEG BESONDERS FÜR TOURISTEN AUS EUROPA !!! Ich muss ehrlich sagen, dass ich sehr enttäuscht bin vom Hotel und der Umgebung hier. So hätten wir uns unseren Urlaub nicht vorgestellt. Aber zuerst zu den positiven Punkten: Positiv war: - Sauberkeit der Zimmer 7/10 - Hilfsbereitschaft des Personals 9/10 - Sauberkeit Pool 8/10 - Qualität und Angebot des Essens 7/10 Negativ war: Strand und Meer 1/10 Ein Grund warum Menschen dieser Welt die dominikanische Republik bereisen sind bestimmt die traumhaften Strände. Leider war dem überhaupt nicht so. Die vom Hotel zur Verfügung gestellten Strände waren komplett zugemüllt, voll mit Seegras und im Wasser konnte man kaum schwimmen vor lauter Seegras. Nebst dem, dass dies total ekelhaft war, sehe ich als Rettungsschwimmer auch eine Gefahr in solchem Gewässer überhaupt zu baden da die Bewegungsfreiheit stark eingeschränkt ist. Als wir das Management des Hotels darauf aufmerksam machten, sagten sie uns dass es Ihnen leid tut aber sie nichts dagegen tun können. Ich finde das eine Lüge da das Arbeitspersonal den Strand reinigen hätte können. Für uns war der Strand, sowie das Meer völlig unzumutbar. Personal und Management 3/10 Sehr freundlich, aber keiner spricht auch nur 1 Wort Deutsch. Bei einem 5 Sterne Standard ist eine Dienstleistung, die man in Anspruch nehmen darf. Ich empfand das Personal leider auch durchgehend schlecht gelaunt, bis auf einige wenige. Trotz zahlreicher versuche mit dem Management über die Missstände zu sprechen, wurden wir immer dreist abgewimmelt und darauf verwiesen zu warten. So verbrachte ich schlussendlich 4 Stunden meines Urlaubs in der Hotellobby. Die Beschwerden wurden belächelt aber nichts passierte. Eine weitere Respektlosigkeit dieses Hotels. Aktivitäten vom Hotel aus 2/10 Massentourismusattraktionen auf völlig veralteten, Sicherheitsriskanten, maximal umweltunfreundlichen und überteuerten Touren. So kann man das Angebot rund ums Hotel beschreiben. Leider bietet das Hotel von sich aus nur Tourenan die doppelt so teuer sind wie im Internet zu finden, über die Qualität möchte ich wirklich nichts mehr sagen, ausser unterste Schublade. Es gibt keine Möglichkeiten zu tauchen, Kitesurfen, Wakeboarden oder anderer Extremsportarten. Das Undercover Kinderhotel Leider wird man auch beim Hotel verarscht. Das Hotel teilt sich nämlich das Grundstück mit Nickelodeon. Dies führt dazu, dass es sehr viele Kinder hat und sehr viele Kinderattraktionen. Ich habe nichts gegen Kinder aber als Geschäftsmann möchte man einfach seine Ruhe in den Ferien geniessen und nicht permanent irgendwelchen Clowns, Kinderlieder, Hüpfburgen, Urin in den Pools und dem Geschrei ausgesetzt sein. Mittouristen im Hotel Ein weiterer Punkt war dass ich das Gefühl hatte der einzige Europäer zu sein. Alle sprachen Spanisch. Aus Europa schien tatsächlich gar niemand zu kommen. Wir waren auch die einzigen hellhäutigen. Ich habe da absolut nicht dagegen aber etwas komisch war das schon. Fazit L

Nice surroundings, new and big rooms, most friendly and supportive staff in the complete ressort!! Our Butler Jonathan Melo was alltime very supportive and nice, asked for our well being each day, managed my wife's birthday with a nice decoration and present. Also we could change our room as our wish to the opposite ressort side too. Thanks to him! The restaurants were good, the quality of food too. In Oceana restaurant we got an additional special dish for us, as we had a very nice waiter who served us often. Only the italian restaurant couldn't fulfill the expectations of my italian wife... Room Service also was very good, and with big portions. The beach is nice, you found all time a sunbed, also at the other pools. Great to walk on the beach to both sides. You should try to have at least one beachfront massage at Gundula's Tropical Treasure, just a short walk away - to the left side on the beach. The only point we didn't appreciate so much was the all time very full preferred pool, as there were many preferred guests who had only this one pool to use exclusive. We used this pool for this reason only 3 times during our two weeks vacation. There we had our very nice and supportive waitress Jessica, who mainly served us then perfect on the beach. She is gorgeous. Also we got every day same sunbed/sun-pavillon at another quiet pool, which was perfect to relax ;-) Also the warm Jacuzzi was a nice choice everyday. For ”drinkers” the preferred club is good for special choices, but the quality of alcoholic drinks is ok for regular guests too. The fitness gym is good, also with a course room. But this time i didn't train in my martial arts in vacation, because our focus laid on our recreation in the sun or in the jacuzzi during rain :-) Finally we had a nice talk with the general manager Dominique who took his meals and breakfast in same locations we had been too, as well passed us with a nice hello and wishes during the day occasionally. Secrets Tides, a perfect resort to relax.