Hotel Romantik di Queenstown

Whilst this is an hotel that is rated as a luxury hotel there are a few features which don’t justify that title. The rooms are well appointed and very comfortable, and most have beautiful views of the lake. However there are a few things that are irritating. Being offered a coffee on arrival and then realise you have to pay for it, having to ask for enough tea and coffee every day, and always having to ask for more milk. The room service menu is very limited and not available when it says. We had to order an early breakfast which came in a carrier bag, with no milk or yogurt. Eating muesli dry is not fun! Apparently they had run out of yoghurt? I am sure when these minor details are ironed out the Rees would be truly classed as a luxury hotel.

Enjoyed a 4-night mini-break at QT Queenstown. Hotel is great and I’d highly recommend – perfect location (short stroll into town along lakefront); spacious rooms; and most importantly staff welcoming and professional (shout out especially to Louisa & Anthony on front desk and Darren & Erike(?) in restaurant/breakfast room – they’re great ambassadors for QT and made our stay extra special.

Last night our flight out of Queenstown was canceled! Air NZ Couldn’t/wouldn’t book anyone any accommodation. Our family of 5 drive around in a taxi for ours. Nearly 2 hours later we came across this hotel at 1am. The lovely night manager not only took care of us, he even found the children some food. The rooms were clean, warm and modern. If only customer service was this good everywhere. Thank you 🙏

The restaurant was nice and food was good, that’s the only nice thing I can say. Our room with a view was right on top of the car park. No privacy whatsoever and the view had a big tree in front of it. Not quite what we expected for $330 a night and it gets worse, please read on. On arrival and needing to use the bathroom I quickly found out the toilet brush has not been cleaned in months, it stank the whole unit out. It was filthy!! I complained immediately to a staff member outside the unit doing cleaning rounds. They sent a cleaner up to re clean the bathroom and get rid of the smell plus they replaced the brush. We were not offered a clean room, I was almost sick 🤢 at the time and I really thought that was the least they could do, that brush was disgusting and it will be forever imprinted into my memory. 😩 There was also Mould growing in the corner of the bath/shower, the place is not cleaned properly. The beds were hard and uncomfortable, they charge $20 a night for you to park your car and they take $200 bond at the beginning of your stay, charge you the $10 exchange rate and when you go to get your money back they charge you another $10 to give it back. A $330 room turn into a $360 room. Do yourself a favour and stay somewhere else. No photos as it is a memory I hope to forget.

1. Location: It's convenient and great if you don't have a car as it's only 10 mins away from the city centre. There is a bus stop to go to the airport and city just next to the hotel. There's the Queenstown Trail track just down the road if you wish to have a pleasant walk along the lake. 2. Service: The guy who did our check-in did it like he was repeating a song that he was fed up with singing. Good for those in a hurry who like express check-in with 0 personalization or care but that was NOT a 5* check-in. 3. Room: Booked a standard room on Luxury Escapes, but I don't think the hotel should be on this ”high standard” booking platform. Our room was on the ground floor, so everybody could see us and our belongings. The room was old and small. We had very little room left being 2 people with 2 big luggages. One of the two glasses in the bathroom was still dirty from the previous guests. The blinds didn't work properly and we had to find tricks to close them so people wouldn't see us get changed or sleep! Your sleep might get disturbed if passersby are loud and drunk lol. The washing machine was literally just in front of our room door (a thin door) and woke us up super early one morning. The TV didn't work. Big lack of plugs outlets. Overall, if you're planning on spending the entire day outside and getting back to the room just for sleep then you're fine but don't expect anything fancy.

We are a family of three and we spent nine nights at the Crowne Plaza in Queenstown. The hotel staff are very friendly and helpful and the hotel is in a great location but these are the only positives. We had complimentary breakfast for nine days but didn't eat it once during our stay. We attempted breakfast but it was well below average. I can recommend the orange juice but we much preferred to go elsewhere for our morning coffee and a bite to eat. We also ate at the restaurant on the first night but that was enough for us. This was also below average and we never returned during the remaining eight nights. The hotel is very much a three star hotel standard. It's an ageing property with small rooms and very limited hotel amenities. The hotel isn't cheap and I would say that it doesn't represent good value for money. This is one of the worst IHG hotels that we have visited. We were actually looking forward to leave, which was a shame as Queenstown itself is stunning. We are now spending a few nights in the Hilton Hotel in Auckland before returning to Australia. In all honesty we all had a huge smile when we checked in to the Hilton and felt so relived to be back in the type of hotel that we are used to.

Good location, comfy room with balcony with partial sea view. Had everything you needed but was a bit of a strange layout in the whole complex. To get to our room from reception we could get part of the way by a lift but then had to go outside twice to get to the right block. However, there was parking in the basement which had a direct lift up to the floor we were on. Like most places in Queenstown, there was a lot of building work going on & roadworks which made things a bit awkward but not impossible. Staff were friendly & helpful. There was a restaurant on site but we indulged in room service which was excellent.

Apartment was a good size providing plenty of space. Bed was very comfortable providing a good nights sleep. Having a jetted tub was great for soaking in the evening after busy days. The kitchen enabled us to prepare our own meals as required. Staff were very friendly & helpful. Location is excellent & is an easy walk to downtown (there is a short, sharp hill in between, but nothing overly taxing). Public transport stops around the corner, which makes transferring a breeze. our room was at the back of the hotel & was therefore pretty quiet (no real traffic noise). Overall, good value for money

Experience the most captivating view of the mountains from the location of this hotel. Across the lake to the snowcapped mountains. The spacious balcony is inviting on a sunny day. The beds are very comfortable and the pillows superb. The general layout of our apartment was spacious and equipped with bath tub and all the necessities of a kitchen are available. When we stayed, renovations were underway and although noise was not a problem (long weekend) the reduction in parking spaces was awkward. The only negative I could mention was the bar food was pretty ordinary and staff a little inexperienced but otherwise totally worth the money .

My wife and I stayed at The Spire for a celebration weekend, in one of the Deluxe Suites (Level 2, facing the lake). Others have commented on noise issues. For us, it was noticeable but certainly not disruptive, and we loved the mountain view so were glad to be on that side. The staff at The Spire were all wonderful, and we felt like they created a very welcoming and friendly atmosphere. The suite itself was awesome, and everything we'd hoped. The onsite bar and restaurant was very good (definitely make the most of the included breakfasts) and our only regret was not having an evening meal there (though we did try one of their crayfish toasties with our complimentary cocktails - both the toastie and cocktails were superb). We had asked for the staff to arrange a few things for our stay, and everything was amazing; from the airport transfers, to the private sight-seeing tour, and the incredible massage therapists who set up in our suite for a couple's massage. It was all fantastic. Thank you team, for helping us to create some wonderful memories. I hope we can be back sometime (we promised to come an dine at No. 5!)