Hotel berhampiran Cathedral＇s Hall di Quy Nhon

The room is very modern, spacy and well equipped. Similar to the photo when booking too. Just a short walk to the square and the beach where you can have some snacks on the sand. Staffs are really nice and helpful. I feel safe, comfortable and well taken care of when I'm at Grand Hyams. Thank you, very reccommend, will come back next time.

The view from our room was spectacular! The breakfast buffet was good but many items were not kept warm enough. Unfortunately we woke up every morning at 5:30 AM to very loud music coming from a group of people exercising at the beach! It would have been perfect if they didn't broadcast to the entire area! It's not the Hotel's fault. The pool was nice but the ground could be kept cleaner from the litter. Overall a pleasant experience :)

This is my second time visit this hotel. This time I booked 02 rooms for my dad and his friends, because I booked 2 different room type so there are 02 separate bookings. There was a mistake that I forgot to change name for 2nd booking to under my Dad’s name. I emailed to hotel through OTA app and also called to hotel to ask for help. And I got a confirmation from staff that will help us to change booking name to avoid misunderstanding upon check in on arrival date (She didn’t mention about extra fee). Today, when my dad came to check in and front desk asked him for 500.000vnd and said to us that they do not receive any information from me (I have a evidence with me that hotel received my request). It’s not much but I’m not willing to pay at that time and asking for her to help my dad check in first then I will work on with reservation team. She was keeping say NO. She only does check in if we pay money for her, if not my dad has to waiting. It is very unprofessional and it’s not 5-star standard service that a 5- star hotel should have. This will be the last time we stay at FLC Resort Quy Nhon Tôi có đặt 2 phòng 2 bookings cho ba tôi tại FLC Luxury Hotel Quy Nhơn. Do có một chút sơ suất lúc đặt phòng, tôi chưa chuyển tên booking từ Hang Pham sang Pham Van Lieu. Tuy nhiên, n*** sau khi phát hiện ra, tôi đã email và cũng nhận được phản hồi của khách sạn . Để trao đổi chi tiết, tôi cũng đã gọi điện gặp bộ phận đặt phòng để trao đổi về vấn để đổi tên booking này. Bộ phận đặt phòng cũng xác nhận đã thấy booking và cũng đã thấy tin nhắn yêu cầu trên booking của tôi. Và nói đã nắm thông tin hỗ trợ chuyển tên ( Không hề mention gì đến việc mất phụ thu cho phí đổi tên). Hôm nay khi ba tôi đến check in, nhân viên lễ tân yêu cầu thanh toán 500.000vnd phí đổi và nói không nhận được bất cứ thông tin gì từ tôi về request đổi tên. Tôi có nhờ các bạn hỗ trợ làm thủ tục trước và sẽ trao đổi lại với bộ phận đặt phòng sau. Tuy nhiên, với sự kém nhanh nhẹn và cứng nhắc của bạn lễ tân. Nhất quyết phải thu tiền phí đổi tên mới hỗ trợ check in. Tôi biết quy định là quy định, các bạn phải làm theo nhưng việc không linh động với khách hàng là quá kém. Tôi không nghĩ 1 khách sạn 5 sao mà có thể gây sự khó chịu cho khách hàng đến vậy. Tôi viết email này mong muốn bộ phận đặt phòng và khách sạn kiểm tra lại thông tin đặt phòng. Tôi cũng không nhớ rõ bạn đã nói chuyện điện thoaii và xác nhận với tôi là ai. Tôi nghĩ 500.000vnd nó không phải số tiền lớn mà tôi k thể chi trả, nhưng tôi mong khách sạn hãy xem lại cách làm việc linh động hơn và đưa thông tin đầy đủ tới khách hàng để mang lại trải nghiệm tốt cho khách hàng.

Booking was made literally 15 minutes before checking, Staff was a bit surprised but reacted well. F&B staff were outstanding, taking special attention to my ”polite” daughters compare to other kids that parents let go wild in a 5 stars hotel. Really appreciate Mrs. Oanh (captain there) for her support and dedication tor her role in the restaurant. FO staff were literally going out of their way to support us. Room was always cleaned with outstanding view and balcony. If I wanted to look for a flaw in the hotel it would be the lack of Concierge service, but has i said the FO staff was very supportive to coop with this flaw. I had the chance to meet the GM Mr. Dat Da who was extremely hospitable, going beyond his job but impersonated the word Hospitality. Ideally located near the beach. and close the the city center. To whoever read this i can only and strongly recommend the FLC City hotel with it's team

Resort rất chăm chút từng tí một, mình thích dịch vụ chỉnh trang mỗi tối có bánh ngọt như 1 lời chúc ngủ ngon, chỉ chê cái là giá phòng hơi cao nhưng lại ghép 2 giường đơn thành giường đôi và phòng không có bồn tắm.

Cơ sở vật chất thì xứng đáng 4 *, tương đối sạch sẽ tuy nhiên phòng theo kiểu bungalow cạnh biển nên khá nhièu côn trùng, mọi người nên chú ý đóng cửa khi ra ngoài. Ngoài ra thì dịch vụ tốt, các bạn nhân viên khá là nhẹ nhàng và supportive. Tuy nhiên dịch vụ xe điện phải chờ hơi lâu

Hotel dan kakitangan yang bagus akan tinggal lagi jika saya berpeluang pergi ke Quy Nhon

Resort is newly built and just opened, built onto the mountain side, is very well done building. Id say about 3/4 of rooms would have an excellent sea view, the rest look more to the mountain side. Lots of landscaping and garden work has been done, lots of new trees planted. All the rooms are brand new, but missing some things, we had a kitchenette in our room, but no cookware or cutlery. There was no “Do not disturb/Please clean my room” sign so the staff knock anytime. Pool area is really big and very nice, but no umbrellas or deck chairs, not sure if they haven’t brought any yet or they had been put away somewhere, we weren’t there at peak time, but would be good if they had a few chairs out for guests that are there. Restaurant has good meals, but is fairly basic, and no english translation on the menu.. The bar wasn’t open while we were there, so no cocktails on the menu either. The staff are very nice and friendly, but lack that high end resort training that you will get in a well established resort. The resort is priced quite cheap by comparison to others, so you get many local families in. There are some ponds around in the garden that getting very slimy with the lack of water flow, im sure there better in the wet season, but they need more attention as there were a lot of mosquitos around. Biggest issue we had was we got our laundry done while there and were charged 695,000 for the service. This was more than our meal we had there. We have had this done elsewhere while in Vietnam and its normally 40K - 80K. When i asked about this no effort was made to change the price. The resort is alright, but needs to iron out these issues, in time i think it will be really good, but give it at least a year.

房間寬敞明亮，衞生間舒適美觀，走出去就是無敵海景，一覽無餘的美景！ 一家大小過來度假放鬆 房東也是待人親切，有問必答，服務一流。 下次也找這家訂，值得入住，強烈推薦

This could be a great hotel, but isn’t yet. The building is new and interesting, the rooftop area is good. But there are some problems. The ants in the toilet, not a big thing, but staff should have noticed. The room not being cleaned/made-up one day, that just happens sometimes. But: 1) A hotel with these pretensions needs a bar. 2) The breakfast buffet was by far the worst of the 5 we saw in Vietnam, very little fresh fruit or fruit juice, options running out and not being replaced. Unappetising hot dishes. I love eating good Vietnamese food at breakfast, this wasn’t it. 3) The staff all seem a bit lost and uncertain. Yes this is a new hotel… but get some staff with experience who know how a hotel runs! No big mistakes, just general cluelessness and vagueness, except from one excellent female receptionist. All this could be sorted if key members of the team went and stayed a few days in a good hotel, so they knew what they were aspiring to.