Hotel berhampiran Rabat Old Town, Rabat

I was expecting so much more from this hotel that boasts multiple stars. It’s not just that it’s in need of renovation; it’s that it’s dirty. The plumbing doesn’t work properly. My fellow business travelers reported seeing cockroaches in their rooms. I had to ask housekeeping staff to re-clean my room after they had left the trash unemptied and cups unwashed. I would not have left such a bad review, but we were here for 5 days of meetings and to deal with poor service, mediocre food, and sub-standard cleanliness.

The huge patio and garden are wonderful with lots of space - nice change from riads and medinas. Rooms are very small for a 5* in modern part of Morocco. Closest 5* to the medina/downtown. Breakfast was too expensive at twеnty fivе еuro each and wasn’t really 5*.

The staff were very good about responding to inquiries by email before our arrival. The location is not bad, about 12-15 minutes walk from the train station. The room was so-so, quite noisy with poor shower and terrible aircon. The bed and linens were good, however. Breakfast was OK.

I would recommend 100% please ignore all the bad comments for this hotel. The location is unbeatable it’s on the same road as the Hassan Tower which is 5 minute walk. You can also walk it to the Kasbah of the Udayas which is a must, old market, Mohammed VI tower etc. The Tour Hassan Tram station is a 5 minute walk. Carrefour supermarket is 8 minute walk. The breakfast is good there’s a chief to make you egg and many other breakfast options only negative is very limited fruit no melon or banana. Also your only allowed one free bottled of water per day which I thought was strange for a hotel.

Dear General Manager of Onomo Terminus, I am writing to convey my profound disappointment with my recent experience at your hotel. Regrettably, the service and conditions fell drastically short of what I had anticipated, casting serious doubt on the standards of hospitality at your establishment. Before our arrival, we called to inquire about the availability of the superior room we previously stayed in and enjoyed. Although we had already reserved through your website, the person on the line responded dismissively, stating, ”You should have called in the morning; why are you calling now?” This tone was shockingly unprofessional and disrespectful, especially coming from hotel staff. Upon arrival, already weary from a long journey, they were asking for more money , white the confirmation e-mail mentioned 5000 dhs inclu ding taxes they were as king for 5400 dhs and insisted on getting 400 dhs extra. we checked into the room, only to find that the hot water was not working. I was left with no choice but to shower in lukewarm water, a dismal start to my stay. Furthermore, the air conditioning failed to provide warmth. Despite multiple visits from your technical team, the issue persisted. When I called the reception to explain that the room was unbearable, the receptionist coldly suggested we ”wait until morning.” Can you imagine being told to endure a freezing room overnight after paying a substantial amount for the stay? This response was as disappointing as it was unacceptable. Eventually, we were moved to another room, which involved repacking and relocating with my young child—a needless hassle that further tarnished the experience. This new room was at least clean, and initially, we thought things might improve. Today, however, after requesting the ”Make My Bed” service, we returned to find the windows open, the room teeming with mosquitoes, and reeking of cigarette smoke. To make matters worse, my child suffers from allergies and asthma, making this situation particularly distressing and unacceptable. I am thoroughly appalled by the lack of basic service standards, courtesy, and care exhibited by your hotel. The experience was more reminiscent of a run-down, two-star hostel than a reputable hotel. This is not just a complaint about minor inconveniences; it’s a reflection of how poorly your establishment regards its guests. Now 3 days later each time they give me a key Card its functioning only 1 days, each time and day I have to come back to the reception for a new key. It’s 1 o clock morning and I am standing already 20 minutes with my child at the reception nobody is there and the key is not functioning. Do we have to sleep at the reception sofa ??? It a disaster this hotel such a bad service !!!!! I hope you take this feedback to heart and make immediate improvements. No future guest should be subjected to such a subpar experience. Sincerely, Mis Gharbaoui - room 321

Todo fantástico, hotel nuevo, amplio, cómodo, bonito y en una zona muy buena..está al lado de un centro comercial y muchos restaurantes, y a 10 minutos del centro en taxi. Personal fantastico.

It would of been a much better review except for the staff, the receptionist told us upon check in that our room would be ready in a few minutes, 40 minutes later I had to approach them, than all of a sudden our room was ready, the staff that work here are not friendly at all, especially in the breakfast room they were very rude and abrupt, one staff member was so upset that we did not use a tray, we didn't see them, but he over reacted, location was horrible we were far from everything, could not figure out the transportation, taxis are not very honest, so if you want to walk everywhere not a good choice, now for the good, there is a bar on site, rooms were very nice and clean, lobby area was very nice and bright, the bartender was very friendly, close to the train station if you are taking trains, we only stayed for 2 nights, staff need to improve their people skills, your in hospitality and need a good personality

拉巴特入住一晚，由于晚上蛮晚到达，酒店的厨房还有三明治可以点，直接送到了房间，方便，门口的服务员也很热情帮忙提行李，帮忙指导停车，体现了首都的水准，赞👍

يعتبر مطعم الوردة من اجمل الامكان التى احب زيارتها و خصوصا لحسن المعاملة و اخص بالذكر الرائعة فاطمة الزهراء على ذكاءها الاجتماعي و حسن التواصل مع الزبائن. شكرا فاطمة الزهراء على حسن الاستقبال و الابتسامة الدائمة. اتمنى التوفيق للفؤيق الوطني