Pengguna Tetamu
19 Februari 2025
The stay at the hotel was underwhelming, failing to meet expectations set by advertised photos and reviews. The **old wing’s standard rooms** were poorly maintained, with dated, worn-out furniture, musty odors, and unclean floors, reflecting overall neglect. Common areas in this section also appeared shabby. Upgrading to a **family room in Wing B** improved comfort significantly—spacious, clean, and well-kept—but the extra cost felt unjust given the stark disparity between wings. The **dining experience** was mixed: à la carte meals were tasty but required additional payment, while the **complimentary breakfast buffet** disappointed with poor food, and an unclean dining area. **Service** was inconsistent, marked by indifferent, undertrained staff, and **infrastructure** (elevators, lobby) felt outdated and poorly maintained. These issues made the stay feel budget-tier despite the hotel’s marketed standards. While Wing B and paid dining offered temporary relief, the overall experience fell short of the price point. The guest noted a glaring gap between the hotel’s promotion and reality, citing urgent needs for **hygiene improvements, infrastructure upkeep, and staff training**. **Final verdict**: The hotel has potential but currently warrants caution. Guests should manage expectations or opt for Wing B. Rated **★★☆☆☆ (2/5)**, the stay was “just okay” but could have been far better with basic attention to cleanliness and service quality.
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