Ulasan Hôtel Europe and Spa

Second stay in that hotel & the room we got was worst than the first time. Old room (Number 117), no curtain for the bath tube so it was very difficult to take a shower without messing the bathroom. No water provided (I remember I had a bottle last time), for the first night, they forgot to give us small towels… I don’t think I will book again in that hotel !

Nice 😏

Sympa

Je suis un peu mitigée sur mon séjour dans cet établissement. Une literie au top, belle superficie de la chambre. Mais niveau équipement.. Rien. Pas de savon dans les distributeurs, lunettes du WC à moitié déglinguée, moquette très vieille. On dirait que rien n'est fait pour faire revenir le client. Je salue la sympathie du personnel.

非常不錯！遇到的前台小妹特別有耐心！

Très déçu, l'établissement à une belle façade mais l'intérieur et à fuir. L'hôtel est sale, les chambres sont dégradé et surtout évite le petit déjeuner ( petite viennoiserie immangeable car cramé, brioche Pas fraîcheur, café dégueulasse...) 13e le petit déjeuner c'est du vole. Bref établissement à éviter

Das Hotel liegt sehr gut in der Altstadt und ist leicht zu finden . Das Spa gehört scheinbar nicht zum Hotel ist aber im selben Haus gelegen und 14:00 Uhr so dass wir es nicht benutzen konnten. Empfang so freundlich professionell schnell. Das Frühstück haben wir nicht genutzt weil man sofort um die Ecke französischen im Straßencafe frühstücken kann. Es gibt ein Parkplatz für uns leider nicht nutzbar weil wir ankamen. Aber die Hotelrezeption hat uns möglich gemacht einen anderen zu finden. Insgesamt haben wir sehr gut geschlafen die Klimaanlage war auch gut eingestellt. 

This hotel is value for money and in a great spot but it is in need of redecoration. The staff are very friendly but the hotel is extremely tired. Other than reception and the facade it seems like things need painting and carpets replacing. My room had a new bed and headboard and was really comfy but other than that paint was peeling and it had a general old feel to it. Everything worked though. Car parking is extra and is limited so you need to book in advance.

Staff were fantastic, location ideal. Car parking was 13 euros per night ,about 8 spaces , first come first serve. The thing that let the hotel down , it was very dated and shabby , could do with a freshen up and refurbished . Our room definitely needed painted and new carpet as with the corridors

I'd stayed here before so knew the score. A city centre hotel at affordable prices. Hotel has recently been facelifted so lookszamazing from the street but the inside is less up-to-date. Remember, if you want a centre of the city experience at budget rates then this is the hotel for you. Our room, 112, was a little tired. Extractor fans in separate bathroom and WC no longer worked, over-bath shower was fixed to spray the wall rather than the human, 2 electric sockets were faulty and the bedroom door was missing. Bed was comfortable - large twins pushed together. TV had no English channels, wifi cut out regularly and we could clearly hear the next door occupant urinating! Oh, and there was poo (merde) on the toilet roll cover - eugh! No kettle in the bedroom annoyed my wife. Car park was €13 a night but the security gate was broken and left open 24/7. Staff were friendly and helpful and a card in the.room from the CEO promised improvements in the near future. Did I mention it's right in the City Centre? Oh and I got a discount being ＞ 60!

I made a bad decision. Booked into this hotel at 7pm on 26 sept for 5 nights. Had been on the road for a full day and was exhausted. I needed to check out the next day for reasons too long to explain here, and politely asked for a refund, offering to pay for two nights, only asking for three to be refunded. I checked out before 10am to be fair. The receptionist (may have been the manager very hard to say), told me to come back later or the next day as she needed to speak to her manager about my request, meanwhile I had forfeited my key. I kept turning up each day for news as I had forfeited my key and in my mind, if they had no intention of refunding my money, I would have had the right to hold onto the room key ?! The manager ignored me, was annoyed by me, hid from me, walked away from me. She told me to come back when she was not so busy. I eventually got a refund for one night only. This was advised to me on the evening of the 5 th and final night of our stay. It is an outcome but why does it feel so subpar? It caused us a lot of stress and they made me wait so long. I was also treated so poorly. Do with this what you will but out of principle I won’t stay in this hotel chain ever again.

I made a bad decision. Booked into this hotel at 7pm on 26 sept for 5 nights. Had been on the road for a full day and was exhausted. I needed to check out the next day for reasons too long to explain here, and politely asked for a refund, offering to pay for two nights, only asking for three to be refunded. I checked out before 10am. The receptionist (may have been the manager very hard to say), told me to come back later or the next day as she needed to speak to the manager about my request, meanwhile o had forfeited my key. I kept turning up each day for news as I had forfeited my key and in my mind, if they had no intention of refunding my money, I would have had the right to hold onto the room key ?! The manager ignored me, was annoyed by me, hid from me, walked away from me. She told me to come back when she was not so busy. I eventually got a refund on the evening of the 5 th night. It is an outcome but why does it feel so subpar? It caused us a lot of stress and they made me wait so long. I was also treated so poorly. Do with this what you will but out of principle I won’t stay in this hotel chain ever again.

I booked a superior room. The good point bed was large and comfortable. Bad points, no mini bar or safe as advertised on *******, large stain on carpet, paint peeling off walls and wood work, mostly wood grain furniture but wardrobe was an old white cupboard, bathroom sink was cracked, pink soap stains around bath, the toilet was in a seperate room the size of a small cupboard, my husband struggled to get in there. Location was great, very short walk to restaurants and bars. 20 minutes to cathedral Staff were friendly

Just stayed 4 nights. Large party... Staff only authorised the door cards for one night! So locked out on returning on second day. And then my door failed completely - flat batteries in the door lock - and they offered me a room change which I refused. Fixed the next day. Lift shudders re-assuringly. Breakfast is €13 Euros - hotel is in the city centre so venture out for better value. Entrance/corridor carpet is appalling. Looks like a major leak... (see photo). Whole hotel is tired, damaged skirtings painted over when they should have bern replaced. No English or German tv on my television. Parking is on street so only free from 7pm to 9am. Wi-fi is sloooow not fast as advertised. Rooms were grubby, my carpet looked badly stained and there was dust along skirting boards where the hoover couldn't reach. Lighting was poor. No USB ports. Decoration and grouting looked positively DIY. Staff were friendly and helpful. So maybe good as base for the less discerning cust.