Pengguna Tetamu
4 Februari 2025
We got married at the Sitwell Arms Hotel Renishaw on NYE 2024. Wedding showcase and booking was very good. First meeting with our wedding coordinator was fine - we had no concerns and enjoyed planning our wedding. Half way through the year we was informed our wedding coordinator was changing from Joanne to Karen but After meeting we felt reasure she was aware of our plans and what had been agreed. At our finalisation meeting a few weeks before the wedding we came away very upset and deflated Everything seem to have changed that had been promised. We were upset and felt worried We emailed the Hotel listing thr changes that had been made without even speaking to us and expressed our concerns. We were also told that Karen wasn't able to be our wedding coordinator anymore on the day, and Laura would be doing it who we have never met. John the general Manager agreed to meet with us. He reassured us and started nothing as changed aparr from laura taking over and blamed everything on Karen and said they would speak her. We came away upset that we havnt met Laura but felt reassured The day before the wedding Myself and my maid of honor arrived to stay over We had all the dresses and Decorations for the room. We wasn't able to set us the room the night before due to another function so had to take everything to our room to move the next morning We checked in and was given our room key, we was told they was no one to help support getting everything to our room. Once we got to our room we found cleaners eating and chatting in there and it wasn't cleaned, we was told to leave everything and they would work round it. The room was small no where to hang the dresses. Morning of the wedding, we had to clear the room and remove beds so our hairdresser and makeup artist could get in We started to transfer the Decorations to the room. We asked for some drinks and support and was told Laura would be with us throughout the morning to make sure everything runs smoothly We didn't see Laura until 1.30pm , we were getting married at 3pm The room wasn't set up correctly and we spent time placing names on tablets and setting up sweet cart etc instead of getting ready. Our guest were arriving before the room was ready. Laura was rude to myself and my bridesmaid Thr room was completely set different to how we wanted it but was told they wasn't time to change it. We rushed to get dressed before the wedding , once I had my dress on I asked for a few minutes alone with my Dad, i was told we didn't have time for that We were rushed out of our room Music was wrong and played very quietly Some of Our guests were stood at the back of the room as they were told not to sit near the front, even though they were swats for everyone , so it looked like half the guests were missing Wedding service was completed We went down stairs to have the photos thr garden wasn't decorated with lights as promised the room we were promised t
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