Hotel berhampiran Carrousel du Palais, Rennes

I expected so much more out of this big chain hospitality company. But, sadly, like many of these big companies, they try to cut as many corners as possible. Here are some pros and cons: Pros: The location is excellent. The hotel is sort of tucked away from the main street so it is very quiet. Also, it is not too far from public transit. Both bus and metro stops are very close and easily reachable by foot. The main lobby itself was relatively clean. Cons: The front desk staff was just okay - they were not rude by any means, but not overly friendly either. They were just...there. The only coffee they had in the room was horrible instant coffee. Then, they charge you 2.50 Euros for an espresso that uses a pod. I have stayed in many, many hotels in Europe (smaller boutique hotels with smaller budgets) that provided a machine with pods in my room. Those that have not provided a machine have never charged me for one espresso. I am sure had I made a habit of it, they would have charged. But seriously, 2.50 for one pod of espresso? Mercure can pony up. We are also convinced the cleaning staff did not properly clean our room. There was something on the ground that sat there for days in the bathroom. We saw it after the first day thinking it was strange it was still there. As a test, we left it there (it was a door sign) to see if it would ever be picked up, but it sat there for days. My BIGGEST issue with this hotel was the SMOKING AREA. They have tables and chairs right outside the front doors of the hotel where people can smoke. Every morning and evening their would be many people sitting out there puffing away. So, each time we would either leave the hotel in the morning and return in the evenings, we would have to walk through a cloud of smoke. The smoke would also enter the lobby and dining area where you could easily smell it. Nothing is more unappealing when you are trying to sit there, eat breakfast and you have to breathe in disgusting, foul cigarette smoke. Overall, I just expected more from a big company such as Mercure. Like I said earlier, I have stayed at smaller boutique hotels where they have smaller budgets. Despite this, they put a real emphasis on customer service and pay close attention to details.

L’emplacement est magnifique mais l’hôtel est presque laissé à l’abondance ! Le spa ne marche pas. L’odeur de la moquette dans les chambres. Une toute petite télé et voilà.

The hotel was very difficult to find. Our GPS kept sending us down a barricaded street. The hotel staff were aware of that and we were surprised that they did not send us a better set of coordinated. That being said, the hotel is perfectly located for train access as you can walk to the station in 2 minutes. I found it clean, well appointed and the bed was fine. However, the pillows were very thick and very hard, rendering them completely useless. I tried to get a different one from the receptionist (who was very accommodating) but that was all they had. Eventually I created my own pillow using towels and their pillow case. Otherwise, the hotel was great.

Hotel sympa , il est à coté de la gare, la chambre était bien, les lits confortables. Le personnel très aimable et souriant.Le petit déjeuner est très bien, il y avait beaucoup de choix et c'était plutôt bon, avec même du jus d'orange frais! Hotel avec un excellent rapport qualité-prix.

We’ve had a very pleasant accommodation in the hotel. The hotel is located 2 minutes walk from the railway station and 10 minutes by foot from the city center. Everything was really good - the room was colorful and clean, the bed was quite big (I may assume that width of the bed is 200 cm), the staff was so nice and helpful, and the breakfast was tasty and had a lot of options. Coffee is free of charge during the whole day as well as croissants. Definitely recommended to stay in Rennes.

Un accueil super accueillant ......! Super l'appartement tout ce qu'il faut comme chez soi . Le bémol il manque une planche à découper en cuisine et j'ai trouvé pas assez de puissance pour le jet de douche . Sinon c'était parfais je suis très contente . Un petit déjeuner avec beaucoup de choix franchement rien à en dire le personnel super accueillant et souriant ....! Merci à vous 😃.....!

En voyage d'affaires, par hasard le 14 février, toute l'équipe a mis les bouchées doubles pour satisfaire tous les amoureux (ou pas) avec un delicieux chocolat en coeur à l'arrivée. Equipe très attentive, dynamique, souriante, au petits soins de ses clients, habitués ou pas mais on sentait un coté très chaleureux des Bretons !!! Et ils savent mettre l'accent sur cette force bretonne : les célébrités bretonnes tapissent les murs, T-Shirts avec citations clins d'oeil bretons (je vous laisse découvrir), far breton et crepes au ptit dej, photo panoramiques dans les chambres de paysages bretons. Restaurant délicieux.J'ai adoré ! Super aussi la réception sur la table, ca fait très, j'arrive à la maison et non pas à l'hotel. Franchement chapeau à toute l'équipe et bravo pour toutes vos idées. J'avais passé la semaine dans d'autres Novotel et n'ai rien ressenti de tout cela :) UN GRAND MERCI et bravo. Kenavo. A une prochaine j'espère.