Hotel Reno dengan Spa

This is my third time staying here. I have been in the North Wing, West Wing and the Peppermill Tower. Staff are always helpful and I'm really a guest there for the Spa Toscana, which is first rate. I have never spent time on the ******** floor. I recently ate at Romanza and was quite impressed with the level of service and quality of food. If you can find a good deal on the web to stay here, grab it. Even if its in the West or North Wings, which are bit far from the amenities, but more reasonably priced. The outdoor pools are also really excellent.

They will add a $40+ ****** fee when you check in. I’m not sure if that is per day or not as I only stayed one night. Everything was quite good there but gone are the days of valet car service. Room was standard with no complaints other than only two for the five lights in the bathroom worked. ****** was surprisingly up to date with many nice dining options. Loved the Gordon Ramsay Fish and Chip shop ($18 for three cod pieces with chips).

Hotel was under construction when. Pool was packed but it’s a nice environment. Staff was friendly. Also they had a nice arcade for kids. Overall my stay was enjoyable.

We drive from the Death Valley national park for nearly six hours to this hotel in Reno. The room is clean and comfortable with free parking.

Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas

I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold. Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm. Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later. I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.

I hate to be so harsh but this hotel has the worst customer service of ANY Marriott property I have ever stayed at. I stay more than 120 nights a year in Marriott hotels and have never encounter an unfriendlier staff. It started at check in. I checked in on the app and received a mobile key. When I arrived, I had to run inside and grab a parking pass. When I approached the lady at the counter I was met with silence and a look like I was annoying her. No, “hello” or “welcome”….nothing! Me…”Hi, I checked in on the app and received a mobile key, do I need a parking pass? Clerk…”room number? I gave her the number and she handed me the pass. That was it! I went and parked and walked back into the hotel. You literally have to walk RIGHT in front of the desk and she completely ignored me. I must have walked by the front desk a dozen times over three days and NEVER did anyone ever say anything. My coworker and I were joking about it every time we walked by. No, “Welcome Back,” “Hello”, or “Have a nice day!” NOTHING. When there were two clerks at the desk they would be deep in their conversation and keep talking and ignore you. You are in the HOSPITALITY business! Make your guests feel welcome! When someone travels a lot it’s nice to come back to a hotel with a pleasant and friendly staff. I’ve stayed at many hotels that were older and more dated than this property, but the staff would make the stay exceptional. Not here! As far as the hotel room itself, I had no complaints. It’s clean and quiet but I’ve never left a hotel and felt so unwelcome. Please get your act together and provide some customer service.

I've had two one night stays here in the last six months and found this to be a well situated in modern property on the banks of the Truckee River. Lots of restaurants within walking distance, casinos are reasonable walk as well if that's your thing. Interior decor is very unique; not the typically sterile setting of many newer chain hotels. They have a patio outside the restaurant right along the bar, which makes for a nice setting, whether catching up on work or with friends after dinner. So large interior bocce ball and gaming area, though it was closed on both my visits. Nicely sized and functional rooms, with good water pressure even on the top floor. Far too many Marriott properties are yet to reopen their concierge lounges, but this was accessible 24 seven and had a great breakfast set up. Only negative notes were that trying to connect to Wi-Fi in some parts of the hotel just didn't seem to work. Well, I had no problem on my laptop, several of us had challenges connecting on our phones. And well plenty of water and soda is available for the taking in the lounge, I didn't find anywhen I walked inside my room. However, I definitely stay again if the tariff is reasonable.

Dengan penginapan di kotej ini di Reno, anda akan berada dalam lingkungan 5 minit memandu dari Peppermill dan Kasino Grand Sierra Resort. Kotej ini berada 4.3 km dari Pusat Konvensyen Reno-Sparks dan 0.7 km dari Muzium Penemuan Nevada Terry Lee Wells.Kotej bebas asap rokok ini menampilkan taman permainan.Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda dalam kotej dengan penyaman udara ini, menampilkan sebuah dapur dengan sebuah ketuhar serta sebuah dapur. Kemudahan termasuk sebuah ketuhar gelombang mikro dan sebuah kipas siling serta pengemasan disediakan Pengemasan tersedia atas permintaan..