Hotel berhampiran Reno100% pelancong memilih kawasan ini
SSpencer7022024.09.05
I hate to be so harsh but this hotel has the worst customer service of ANY Marriott property I have ever stayed at. I stay more than 120 nights a year in Marriott hotels and have never encounter an unfriendlier staff. It started at check in. I checked in on the app and received a mobile key. When I arrived, I had to run inside and grab a parking pass. When I approached the lady at the counter I was met with silence and a look like I was annoying her. No, “hello” or “welcome”….nothing! Me…”Hi, I checked in on the app and received a mobile key, do I need a parking pass? Clerk…”room number? I gave her the number and she handed me the pass. That was it! I went and parked and walked back into the hotel. You literally have to walk RIGHT in front of the desk and she completely ignored me. I must have walked by the front desk a dozen times over three days and NEVER did anyone ever say anything. My coworker and I were joking about it every time we walked by. No, “Welcome Back,” “Hello”, or “Have a nice day!” NOTHING. When there were two clerks at the desk they would be deep in their conversation and keep talking and ignore you. You are in the HOSPITALITY business! Make your guests feel welcome! When someone travels a lot it’s nice to come back to a hotel with a pleasant and friendly staff. I’ve stayed at many hotels that were older and more dated than this property, but the staff would make the stay exceptional. Not here! As far as the hotel room itself, I had no complaints. It’s clean and quiet but I’ve never left a hotel and felt so unwelcome. Please get your act together and provide some customer service.
The rooms are clean with a modern look! There isn’t a subtle cigarette smell like with other affordable hotels. The service is excellent, Eduardo, was extremely helpful with suggesting options to choose from the menu. My kids were restless and wouldn’t sit in so I asked if they could do room service which he did. He brought us cup of water’s as a courtesy (without us asking) and was so professional and cheerful! He even called after to check on our food and see if we needed anything else. Employees like Eduardo is why I stay loyal to Hilton!
During my 13-week travel nurse assignment, I resided at the Courtyard by Marriott and found it to be a pleasant place to stay. As a Titanium Elite member, I was given a plentiful supply of $10-off coupons, but later learned that the policy only entitled me to one per stay. However, I was fortunate to learn of this policy during my final week, and had already taken full advantage of the many coupons, purchasing various items from the on-site ”convenient store” such as beer, wine, and candies. The staff members were the highlight of my stay, making me feel at home, and the bartenders were friendly and attentive, reminding me of the TV show ”Cheers,” where one of the ladies would shout out my name upon my arrival home from work. The location was also convenient, with Total Wine and More, Starbucks, and a decent sushi restaurant located nearby (though the all-you-can-eat option was not recommended due to lengthy wait times for seconds and third servings). Overall, I would rate my stay a solid 4 stars, suitable for business travelers like myself, and though it lacked some luxuries, it was still a pleasant and enjoyable stay.
Sangat Baik
101 reviews
4.4/5
Harga bermula
MYR 535
satu malam
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We are here because of a Dr appointment and surgery so early morning appointments with doctors in walking distance it was the perfect choice. We got a smaller room, 1 king bed and our room includes a kitchen, actually has a refrigerator, microwave, small top burner stove, sink, coffee maker and is dog friendly. We’re here for 2 nights and it’s very convenient ,comfortable, clean, very nice staff, breakfast room, all good. We’ll be back for 2nd round of surgery in 2 weeks and already made our reservation
Hotel berhampiran Reno100% pelancong memilih kawasan ini
PPengguna Tetamu2024.06.14
The air conditioning was broken and while I understand this could not be helped the resolution was 2 drink vouchers. No information was provided when I walked past the front desk, I had to call down to the desk because the room was so warm and no update was shared with guests that it would not be fixed that day so guests could plan accordingly.
I love Hiltons and will always stay at a Hilton when I can, but I will not stay at this location in the future. Communication was poor and after a long business trip and a VERY hot day I just needed to sleep which I could not do because it was so warm.
So nice hotel which is quite close to the Reno Airport. Just contacted the hotel and they will send a free shuttle bus to picked up us even in late evening
The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.
Hotel berhampiran Reno100% pelancong memilih kawasan ini
Dengan penginapan di Legacy Vacation Resorts Reno, anda akan berada betul-betul di tengah Reno, hanya 5 minit memandu dari Kasino Grand Sierra Resort dan 5 minit dari Peppermill. Kondo mesra keluarga ini berada 4.9 km dari Pusat Konvensyen Reno-Sparks dan 4.5 km dari Kasino Atlantis.
Gunakan peluang rekreasi yang ditawarkan, termasuk kolam renang tertutup, sauna dan pusat kecergasan. Kondo ini juga menampilkan akses Internet wayarles percuma, perkhidmatan rencam dan bilik arked/permainan.
Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi (surcaj), kemudahan dobi dan Perkhidmatan ATM/perbankan. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah sebuah daripada 93 bilik tamu, yang menampilkan dapur dengan ketuhar dan ketuhar gelombang mikro. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Kemudahan yang disediakan merangkumi peti besi dan meja, manakala pengemasan disediakan Pengemasan tersedia atas permintaan..
Don't be fooled by the pretty pictures of this property, it is a very dirty property. The common areas had food left on the floors for several days such as cereal, outdoor trash areas were overflowing and the floors in the main area and in the kitchen areas of the room were sticky. The free breakfast isn't meant to be a gourmet meal, but this was sad. There were a few pieces of bread, cold English muffins and a cereal bar. By far the worst part of the breakfast was the eggs. They were cold and apparently they take them out of the fridge and plop them into a warming pan and let them sit and basically they are cold and don't warm up. The rooms themselves are decent in that the space provided is generous. We had two bedrooms and a total of five hangers. The pillows are flat, like I've never seen before. The windows had stoppers in them and could only be opened slightly, and the window sills were full of dust and dirt. They were gross to touch. The bathtub felt like it was going to fall through the floor, it felt very unstable. This property used to be a Residence Inn and it's now part of Sonesta ES and their brand is very nice and I had high hopes for this property. Stay away from this property, do not stay here, it's a mess and feels like it's being neglected. . I've reached out to Sonesta and they take feedback very seriously, if you've stayed here please let them know your experience so they can help this property reach the standards of Sonesta.
Dengan penginapan di Renaissance Reno Downtown Hotel & Spa, anda akan berada betul-betul di tengah Reno, hanya 4 minit memandu dari Kasino Grand Sierra Resort dan 5 minit dari Peppermill. Hotel spa ini berada 4.9 km dari Pusat Konvensyen Reno-Sparks dan 4.5 km dari Kasino Atlantis.
Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut. Anda boleh menggunakan kemudahan rekreasi seperti pusat kecergasan, kolam renang terbuka bermusim dan basikal sewa. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan bilik arked/permainan.
Nikmati juada di The Shore Room atau snek di salah sebuah daripada kedai kopi atau kafe. Atau, nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Ingin hilangkan rasa letih? Berehatlah dengan menikmati minuman enak di salah sebuah daripada 2 bar/ruang istirahat. Sarapan pesanan masak disediakan pada setiap hari dari 7:00 hingga 13:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 186 bilik tamu yang menampilkan peti sejuk dan TV Pintar. Akses Internet wayarles (surcaj) membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta meja dan pembancuh kopi/teh.
Dengan penginapan di Home2 Suites by Hilton Reno di Reno (Lapangan Terbang Reno/Tahoe), anda akan berada dalam lingkungan 5 minit memandu dari Pusat Konvensyen Reno-Sparks dan Kasino Atlantis. Hotel ini berada 3.3 km dari Peppermill dan 6.5 km dari Kasino Grand Sierra Resort.
Nikmati pelbagai jenis kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan. Hotel ini juga menampilkan akses Internet wayarles percuma dan gril barbeku.
Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan percuma disertakan.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, daftar masuk ekspres dan daftar keluar ekspres. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah sebuah daripada 95 bilik berhawa dingin yang menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan ketuhar gelombang mikro. Televisyen LCD 50 inci disediakan berserta dengan program kabel. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.
Dengan penginapan di Element Reno Experience District di Reno (Lapangan Terbang Reno/Tahoe), anda akan berada dalam lingkungan 5 minit memandu dari Peppermill dan Kasino Atlantis. Hotel ini berada 2.3 km dari Pusat Konvensyen Reno-Sparks dan 5.2 km dari Kasino Grand Sierra Resort.
Berseronoklah dengan peluang rekreasi seperti kolam renang terbuka atau gunakan kemudahan lain yang termasuk akses Internet wayarles percuma.
Nikmati juadah di restoran atau senek di salah sebuah daripada kedai kopi atau kafe di hotel. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet percuma disajikan pada hari minggu dari 6:30 hingga 9:30 dan pada hujung minggu dari 7:00 hingga 10:00.
Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, meja/kaunter hadapan 24 jam dan lif. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 170 bilik berhawa dingin yang menampilkan Televisyen LED. Program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan gabungan pancuran/tab mandi dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan meja, manakala pengemasan disediakan Pengemasan tersedia atas permintaan..
Dengan penginapan di Best Western Plus Boomtown Casino Hotel di Verdi, anda akan berada di sungai, dalam lingkungan 15 minit memandu dari Kasino Grand Sierra Resort dan Kasino Boomtown. Hotel kasino ini berada 17.5 km dari Peppermill dan 23.8 km dari Pusat Konvensyen Reno-Sparks.
Tuju terus ke kasino, atau sambil menunggu rasa nasib yang lebih baik, nikmati salah satu daripada peluang rekreasi lain, seperti kolam renang tertutup dan pusat kecergasan 24 jam. Hotel ini juga menampilkan akses Internet wayarles percuma, bilik arked/permainan dan tempat simpanan peralatan ski.
Nikmati makanan laut di Lobster Buffet, salah sebuah daripada pelbagai tempat makan di hotel, yang menyertakan 3 restoran dan kedai kopi atau kafe. Bersantailah dengan minuman yang menyegarkan di salah sebuah daripada 3 bar/ruang istirahat. Sarapan pesanan masak disediakan pada setiap hari dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar keluar ekspres dan surat khabar percuma di lobi. Kemudahan acara di hotel ini terdiri daripada ruang persidangan dan bilik mesyuarat. Letak kenderaan valet percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 316 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Katil tilam berlapik anda disediakan dengan peralatan tempat tidur premium. Televisyen skrin rata dengan program kabel menawarkan anda hiburan, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut.
Dengan penginapan di Travelodge by Wyndham Reno Downtown di Reno (Pusat Bandar Raya Reno), anda akan berada 4 minit memandu dari Kasino Grand Sierra Resort dan 7 minit dari Peppermill. Motel ini berada 5.4 km dari Kasino Atlantis dan 9.9 km dari Pusat Konvensyen Reno-Sparks.
Gunakan kemudahan sesuai yang disediakan, yang termasuk akses Internet wayarles percuma dan mesin layan diri.
Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, kakitangan berbilang bahasa dan tempat simpanan bagasi. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 47 bilik berhawa dingin yang menampilkan ketuhar gelombang mikro dan Televisyen LCD. Bilik mempunyai balkoni persendirian. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Kemudahan yang disediakan merangkumi meja dan pembancuh kopi/teh serta telefon dengan panggilan tempatan percuma.
Penginapan di Howard Johnson by Wyndham Reno Downtown menempatkan anda di tengah-tengah Reno, hanya 5 minit berjalan kaki dari Universiti Nevada-Reno dan dalam lingkungan 5 minit memandu dari Kasino Grand Sierra Resort. Hotel ini berada 4.3 km dari Peppermill dan 9.9 km dari Pusat Konvensyen Reno-Sparks.
Hotel ini menawarkan tempat letak kenderaan percuma berhampiran dan kawasan merokok yang ditetapkan.
Sarapan segera percuma disajikan pada setiap hari dari 6:00 hingga 9:00.
Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, meja/kaunter hadapan 24 jam dan peti simpan selamat di meja/kaunter hadapan. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 36 bilik berhawa dingin yang menampilkan ketuhar gelombang mikro dan Televisyen LCD. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program digital disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan gabungan pancuran/tab mandi dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan pembancuh kopi/teh, manakala pengemasan disediakan setiap hari.
Dengan penginapan di Extended Stay America Suites Reno South Meadows di Reno (Lapangan Terbang Reno/Tahoe), anda akan berada dalam lingkungan 10 minit memandu dari Pusat Konvensyen Reno-Sparks dan Kasino Atlantis. Hotel ini berada 8.6 km dari Peppermill dan 11.7 km dari Kasino Grand Sierra Resort.
Gunakan kemudahan sesuai yang disediakan seperti akses Internet wayarles percuma, penggunaan berdiskaun kemudahan kecergasan berhampiran dan mesin layan diri.
Sarapan segera percuma disajikan pada setiap hari dari 6:00 hingga 9:30.
Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam, kemudahan dobi dan peti simpan selamat di meja/kaunter hadapan.
Selesakan diri anda di salah sebuah daripada 104 bilik berhawa dingin yang menampilkan dapur dengan peti sejuk dan dapur. Televisyen skrin rata 32-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi telefon serta meja dan ketuhar gelombang mikro.
Apabila anda menginap di La Quinta Inn by Wyndham Reno di Reno, anda akan berada di kawasan perniagaan, dalam lingkungan 5 minit memandu dari Kasino Grand Sierra Resort dan Kasino Atlantis. Motel ini berada 3.5 km dari Peppermill dan 4.7 km dari Pusat Konvensyen Reno-Sparks.
Berseronoklah dengan kemudahan rekreasi seperti kolam renang terbuka atau kecapi pemandangan dari teres. Motel ini juga menampilkan akses Internet wayarles percuma dan televisyen di ruang bersama.
Sarapan Eropah percuma disertakan.
Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam, kakitangan berbilang bahasa dan peti simpan selamat di meja/kaunter hadapan. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Inaplah di salah satu daripada 132 bilik tamu yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan pembancuh kopi/teh, manakala pengemasan disediakan setiap hari.
Dengan penginapan di Econo Lodge new Reno - Sparks Convention Center, anda akan berada betul-betul di tengah Reno, dalam lingkungan 5 minit memandu dari Peppermill dan Kasino Atlantis. Motel ini berada 2.7 km dari Pusat Konvensyen Reno-Sparks dan 4.9 km dari Kasino Grand Sierra Resort.
Gunakan kemudahan sesuai yang disediakan, yang termasuk akses Internet wayarles percuma dan mesin layan diri.
Di Econo Lodge new Reno - Sparks Convention Center, nikmati sajian yang memuaskan di restoran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, daftar masuk ekspres dan daftar keluar ekspres. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 103 bilik tamu yang dilengkapkan perabot secara berasingan serta menampilkan peti sejuk dan Televisyen LCD. Bilik mempunyai balkoni atau laman dalam persendirian. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut.
Dengan penginapan di Hampton Inn & Suites Reno di Reno (Lapangan Terbang Reno/Tahoe), anda akan berada dalam lingkungan 10 minit memandu dari Pusat Konvensyen Reno-Sparks dan Kasino Atlantis. Hotel ini berada 10.1 km dari Peppermill dan 13.2 km dari Kasino Grand Sierra Resort.
Nikmati pelbagai jenis kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup, tab spa dan pusat kecergasan. Hotel ini juga menampilkan akses Internet wayarles percuma, televisyen di ruang bersama dan dewan bankuet.
Puaskan selera anda di kedai kopi atau kafe di hotel. Sarapan segera percuma disajikan pada setiap hari dari 6:00 hingga 9:30.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Kemudahan acara di hotel ini terdiri daripada ruang persidangan dan bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 85 bilik berhawa dingin yang menampilkan peti sejuk dan ketuhar gelombang mikro. Program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi surat khabar hari minggu percuma dan bar mini serta telefon dengan panggilan tempatan percuma.
Tunjuk Lagi
4.2/5
Bagus95 ulasan
Harga satu malam bermula: MYR 579
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4.4/5
Sangat Baik
It's been a while. I checked into this hotel in Dec 2023. But I still remember the fee vividly. The manager charged me $32 for the minor blood stains on sheet due to my daughter's nose blood. I attached the pictures here. I was not happy and called the manager and she said it was following the guidelines and protocol and no refund. It was my first time to charge such a fee and ironically I've been a diamond member of hilton for years. In the end I complained to Hilton Corp and it sent me the check of $32 after a few months. I believe many other parents may face similar situations, not all of whom have time or efforts to defend their legitamate rights as consumers. So I tell my story here on Tripadvisor as I just did on google review. And for sure I will not stay there any more.
GGinger ReedMereka di mana baik dan ramah bilik di mana membersihkan orang penyelenggaraan Jeff sangat membantu. Biliknya tenang dan bersih. Saya akan tinggal di sana lagi.
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