Hotel 5 Bintang Terbaik di Reykjavik

Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it

酒店有兩個門，一個正門，一個後門用於各種預訂活動的接送（在預訂極光或出海等活動時，最好和旅行社確認一下地址，攜程上面的地址是sigtun28，但是接送是在sigtun38，應該就是後門地址）我們第一天晚上的極光，就一直等在正門，打了電話給旅行社，才知道司機一直等在後門，跑到後門去，司機又已經開到前門來了…折騰了一下… 酒店有很大的免費露天停車場，對自駕出行很友好，不用費腦子去找停車場。離大教堂等景點大概5-8分鐘車程，步行就要15分鐘左右，在大冬天裏就不怎麼友好了。 早餐中規中矩，符合冰島當地一般水準（和之後住的希爾頓差不多）有自己動手現榨的橙汁，挺好喝的（可能是因為是自己榨的吧…） 酒店餐廳掛了很多獎牌，應該在當地是一家出色的餐廳吧。但是由於時間上的安排，沒能去吃一餐，現在還是比較遺憾的，如果有時間的話，可以嘗試下。 房間大小能接受，床品也相對舒適（可能因為時差和太累了吧，睡得好得不得了）衞生間有浴缸和淋浴房。暖氣是裝在窗台下的暖氣片，拉上窗簾的話，效果就不太好了。對了，這個酒店有一次性拖鞋，就直接放在房間抽屜，這在歐洲比較少見。

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

We had an extremely pleasant stay and will definitely consider this hotel again the next time. Great location, friendly staff and the room had everything we needed. The free coffee & tea in the lobby was a very nice touch too, especially in a city as expensive as Reykjavik! I also appreciated that guests are giving the opportunity to opt out of room cleaning and are given a drink voucher for the hotel bar in return.

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

Really nice property with all facilities of 5 star. Good view and easy parking. Has ship and harbor view. Location near restaurants and walking distance to square

We had an enjoyable stay at Alda hotel. The location is perfect, all the shops and restaurants are nearby. The reception staff are friendly. Jorge was amazing and was extremely helpful with helping us book our transport to the airport. Will definitely stay again in the future. Highly recommend!

We stayed for 3 nights b&b in April. We arrived early and our allocated rooms weren't all ready but the reception staff amended our room so that we could check in. We also received a room upgrade to a balcony room on the top floor. The room was spacious, good size bathroom and comfortable bed. There was plenty of wardrobe space but no drawers to store smaller items. There was just one issue with the rooms on the top floor, which was they were very hot. Even with the radiators turned off, the staff advised that the heat from the lower rooms rise and can make them warm. There are just 2 small top windows so didn't allow much cooler air to circulate. There was a good selection at breakfast with English and continental breakfast options, tea, coffee, water and fresh fruit juices. The restaurant food was also good and comparable prices to in Reykjavik centre. Good service from the breakfast and restaurant/ bar staff. We used the spa on one of the days and enjoyed this. There are seperate saunas in the male and female changing rooms, with joint hot tub (not jacuzzi), warm small pool and small cold plunge pool. There are seating areas in the pool area with drink service. Towels and robes are provided. The hotel is located outside of Reykjavik centre and about 30 mins walk into the centre. There are a few supermarkets locally, we didn't find any within a short walking distance but there might be some around. The hotel benefits from free parking right outside and we didn't have an issue with the space being full. This was a good location for us as a base to explore the island. The hotel was clean and well equipped to meet our needs. The only issue was the heat in the bedrooms, but apart from that we had an enjoyable stay.

My wife and I stayed here for four nights before embarking on a cruise. Room was very comfortable and was serviced every day at our request. When departing and boarding the cruise ship my wife realized that her small jewelry case was missing. I immediately contacted the hotel by email and within 10 minutes had the response that item had been located. Hotel offered to send it back to states but within a female minutes suggested that she would give item to taxi driver who within an hour delivered it to ship. Definitely will recommend hotel to others visiting wonderful Reykjavík

After initially looking forward to our stay, unfortunately within a few minutes of arrival, the shine was swiftly taken off of the experience by the overall cleanliness/condition of the room. The bathroom ceiling was disgusting and unlikely to have been cleaned in months. On that note, when walking into the bathroom, be sure not to step on the footplate on the door frame, which see-saw's by a couple of inches every time you do (the silicone filler was never going to fix this problem!!). The bed lacks a headboard, as the ceiling slopes low towards this end, meaning that your pillow needs to be at least a foot or so from that end, or else your forehead would touch the ceiling. The result of this (if over 5ft11 like myself, is that your feet hang over the end of the bed (pray you don't want to sit up in bed). Aside from the historical wear, scuffs and marks on the walks & carpets, if given a much overdue deep clean or repaint, this would be a far nicer base to stay for your trip. As is currently stands, it's certainly overpriced as the room currently sits.