Hotel 3-Star di Berat, Albania

the location is great, walk to everything. breakfast is very nice. I had problems w housekeeping. when I was arrived I was put in a room where the air conditioning didn't work and the toilet seat was broken. now if you cleaned a toilet you would know a toilet seat is broken and report it. I had to report to staff the toilet seat was broken. at the time. I didn't realize the air conditioner didn't work but after running it for 3 hours and a room was still so hot. I went down to the desk and told them it wasn't working properly. he did come up and try to get it to work but was unable to do so. there were no other rooms available and I had to spend my first night in a warm room. it finally cooled off some after midnight. The next morning. they were able to give me a next room when one became vacant. The second room wasn't as nice as the first room. I had no table and chairs. there was nothing to sit on. that second day I went on a tour and when I came back all I wanted to do was take a shower. there was no soap and shampoo in the shower and I'm naked. I had to put clothes on go to the desk and tell him I have no shampoo and soap. I also think housekeeping may have stolen my heating pad. I got to my next location and realized I don't have it. I really don't think I left it behind because I checked that room very good. I could have possibly accidentally left it in the first room and in my hurry to pack up the next morning before going on a tour from moving first room to the second room, but housekeeping could have brought it down to me in the second room.

we were pretty happy with our assigned room, except that we had to walk 3 flights of stairs to get to it. There was no kettle but we were given one when we requested. No table, so we had to place the kettle on the floor to boil our water. Though not marketed as an AIRBNB, it operates like one, though there must be at least a dozen rooms in this building. There's no reception desk! When we arrived, we walked thru an open door and waited some minutes inside a ”waiting area” before someone appeared to hand the keys to us. When he left we were left wondering how we would ask for help if we needed it - there's no phone in our room, or anywhere in the building! Thankfully, the few times we wanted help, someone miraculously showed up!!

What a lovely hotel! It was spotlessly clean, in a great location, and the staff were incredibly friendly and welcoming. The breakfast was fantastic with plenty of choice. We had a wonderful stay and would definitely recommend this hotel.

We enjoyed our stay and definitely loved the room - spacious, aesthetically pleasing and very clean. The hotel allowed us to park on the street in front, and also had ample parking in a backlot behind it. Breakfast was at another hotel (Hotel Gega) just a minute's walk , as the main restaurant in Hotel Plaza is not ready yet. Overall, very satisfying trip to Berat!! Thank you for the wonderful service!

The rooms were clean, comfortable, and well maintained, with great attention to detail. The staff were professional, welcoming, and always ready to help, making the experience even more enjoyable. The location was excellent, and the overall atmosphere was peaceful and relaxing.

Hotel was clean and quite.location was good at quite placezyou can visit berat by walk from hotel. we advice you to go and stay.hotel owner was good and kind.

Great place to stay, good location and winery visit was interesting.  Good place to relax and good food