Pengguna Tetamu
19 Mei 2024
When you arrive in the dark it’s a wow factor, going into reception lovely, and then it goes downhill from there rooms dated bathrooms very dated, open patio doors straight out of the swimming pool perfect very beautiful ,the gardens are loverly , main restaurant like a cattle market queues going out the door that just to be able to get a table and sit down you have to go through the queues to get to your sweets and then back through the queues to be able to sit back down at your table, main bar area anything up to half an hour waiting for a drink we got the hang of it in the end we ordered two drinks each every time we ordered, don’t know why you had to wait so long there was enough staff running around and a lot of management doing nothing just on their phones.now let’s say about the cleaning ,,,or so I say the none cleaning ,,,,,I gave it 3days before I complained about my bathroom not being cleaned the head housekeeper came done and said it was not good enough and the she would get a team of different cleaners to come and clean the whole room and they did and she said that they will do the room every day from now on until we leave that lasted three days and then the old cleaners came back in and then all the trouble started again. They use this same cloth as they clean the ashtray out to do the glasses and the cups we use for coffee, no water just cloth to my sister’s room next door. We had all the doors open and I was watching and they done exactly the same to her. My sister‘s bathroom wasn’t even touched. The shower was still dirty but they washed the floor of the shower but didn’t do the shower and the glass , her mugs and water glasses smell of dirty clothes my sister put a bad review on there Facebook page and with in 30 mins she had a phone call from management and asked us to go up and see them we did and they said y did she put this on there Facebook page we explained y they said that people been going there for year and returning and would not like to see this review we said about the bathrooms not being cleaned and using the same cloths they said they have 3 different colour cloths to use on different areas I said u may have but the cleaner are not using them that way and if they went down to the adult only area and asked people in the other room they will say the same my sister had 110 comments from that review and then it got shut down by the sounds of it and what we found out from some of the worker ,,,,who I will say most of them are great funny and do anything they can for you ,,,, we’re writing the review on here and on the Facebook page ,so we will not be going back to this hotel and are complaining to TUI about it all
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