Hotel Richmond dengan Tempat Letak Kereta

Location is very convenient, has a few malls close by. Washroom has a stinky smell everyday. They are not very clean. Some used glasses/ cups outside another room's door was still there for 2 days. Receptionists at night time don't even speak proper English so it's not very professional. But for convenience its fine.

Very bad experience. Overcharged. A few skeptical things happened as follow: 1, I booked the room in mid-Sept for my elderly parents and I pre-paid HKD 3770.65 (equivalent to CAD 670) for their 3 nights stay in October. Non-refundable. After their stay, they were shown a hotel copy of the receipt for CAD 499.76. But I paid CAD 670. 2, When they checked-in one day early and needed one more night, they were charged CAD 218 for a room. After I was informed, I checked Trip.com an available room of the same grade should be CAD 148. My elderly parents were sold under false information.

Nice hotel, comfortable bed, right in the middle of Richmond with the Asian food scene. Booked a Junior suite with nice décor but dark bedroom with only 1 lamp in the bedroom side. Lots of electrical and USB outlets. Breakfasts (for the 3 nights we stayed) were always a hectic with short staffed, long wait, and slow buffet food replenishments (only 3 kinds of hot food, fruits, juice, cereals, yogurt, oatmeal, and bread/muffins. Uncleared Diamond Hilton Honors member benefits which I have reported to the management on feedback form. The written form clearly started one way but all hotel staffs interpreted it otherwise, and the staff thought I was trying to take advantage of the situation when I tried to clarified. The management should rephrase the appetizer and drink benefit if all the staffs interpreted it differently as it was written.

We stayed here for a night in Feb, in the North Tower room 355 as a family. We have passed this hotel many times to know it's an older hotel and a staple of Richmond but just never had a chance to stay. It's definitely a more business/convention clientele hotel. The weekend we were there they were hosting a power lifting convention and hotel was completely sold out. The front desk was a hit or miss. Because our rooms weren't ready when we first arrived, we had to go to the front desk multiple times, and the experiences ranged from staff being aloof to being barely business courteous. The lobby area was large and has a restaurant and Starbucks connected which was convenient. Overnight parking was $21 which was pretty standard here in Richmond and parking seems aplenty. The hallways were dark and one of the tower elevators was broken the whole time we were there and for the only other elevator,the door sometimes wouldn't open all the way - not exactly comforting. The fitness room was relatively large with both cardio machines, and small free weights section. As for the room, it was definitely a bit weathered and dated. There were no USB plugs, and while the bathroom was larger, the door lock was broken. It did have a balcony, safe, and what surprised me, was a microwave. I called the front desk to see if they had slippers for in room use, but they were charging $5 a pair - hmm no thanks. The beds were comfortable but our room was close to the elevator so with the convention folks, it was pretty loud.

It looks a bit filthy. First, the lady placed me into a room on the first floor… and you could see rats around the hotel at night. It’s not worth the price you pay because it looks a bit outdated and woken off. The pillows are not new, carpets require some cleaning. It’s ok for a short stay, but I m not sure if I ll consider staying there again.

The staff is very friendly. The beds are comfortable and the room was spotless. Had maid service. I would definitely stay here again. I good value.

This is a very clean and welcoming hotel! Unfortunately a few amenities were out of service as they are currently renovating (hot tub and bicycles) but everything else was fantastic. They also accommodated an early check in and late check out with zero surcharge. We would definitely stay here again!

excellent service, great location, very clean room and amenities. we love there are these kind of hotels who accept pets for family travel.

Fairmont Vancouver Airport is a great place to stay if you have a fairly long layover. A decent 5 hours and more layover would warrant your stay in the hotel for obvious reason to fully utilise the 5 star amenities in the hotel. What I love about this hotel is the ideal location of being in the airport itself which saves plenty of time from commuting and gives you plenty of rest before your next flight. Not going to be afraid of long layover in Vancouver anymore.

Hotel guest services is very poor upon arrival, only focussed on bus service to airport. Way to much valuable free time when no bus runs to airport, that could be sanitizing sitting areas. Very poor communication, information sheet of what the hotel has to offer is only at the front desk. Basically who ever deserves to know the services they offer. The service clerk put that blame on our facilitator, ” That was your facilitator that should have informed you, she had all your keys!” Like every hotel has all those informal sheets provided in all guest rooms. My facilitator is not your employee, she was a guest along with us. Stayed there for 6 days, they considered that a long period of stay and they do not service rooms unless requested. Upon my request was for fresh washcloths, the bed was made the full garbage bins were left and no fresh washcloths as requested. Service clerk turned into a joke and claimed she did not know what I was talking about and did not know what a washcloth was. The filthiest gym, after I had walked in, I really needed to do my exercises. That was my first and last. I was concerned of contracting a staph infection from that hotel. My dozen of eggs and all my vegetables and dip froze in the fridge, the manager said all he can do is offer me a free Breakfast. I replied no, the service on your busiest day the servers have no patience, And my dip alone cost the amount of a breakfast, I can not eat too much restaurant food because I get sick very easy! My vegetables I had provided and accommodate was meant for my lunch during my whole stay. For a very busy hotel I am sure that staff is well informed ahead of time to be mindfully prepared of the amount of guests to be expected for all service provided by hotel. Very poor at the baggage storage, provide tickets, no consistency with tickets, my belongings were seperated, had to return back to hotel to retrieve my belongings, manager claim no contact information or my contact number. Ridiculously EXPENSIVE hotel filled with poor services from front desk to restaurant. Food is very good !