Pengguna Tetamu
18 Februari 2024
Avoid this place at all costs! My stay at this hotel from February 4th to 8th was utterly disappointing. Despite explicitly requesting a smoking-free room, I was given a smoking room upon arrival. To make matters worse, they attempted to mask the foul odor with a cheap jasmine air freshener, which only made me nauseous. When I complained, they offered me a double bed in a non-smoking room, completely disregarding my booking for a king-size bed in a non-smoking room. After persistent complaints, I was begrudgingly transferred to a third room, which I initially booked. The entire process was riddled with excuses, as they claimed the hotel was fully booked despite my reservation. To top it off, I forgot my MacBook charger and called them within 20 minutes of checkout, yet despite assurances from the staff, they failed to keep it for me. Despite the hotel being relatively new and well-located, the bad service and complete lack of customer care overshadow any positive aspects.
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