Hotel terbaik di Riyadh

إدارة تفقد لأدنى درجات المصداقية، خدمة غرف سيئة وتجاوب بطيء من الاستقبال، حفلات أغاني مزعجة وتمتد حتى منتصف الليل في بعض الأيام مما يجعل الراحة في الغرف معدومة!! المقطع المرفق في الساعة ١٢ من منتصف الليل رغم إن إدارة الفندق كاتبين إن كل الحفلات تخلص قبل الساعة ١١ !! Very bad management of the events hosted in the hotel, they just concentrated on collecting the money without considering the comfort, privacy and pleasant services!! As a proof of the that, it was announced that the “Founding Day” live music arranged at Wednesday 22 February 2023 will last up to 11:00 p.m. but unfortunately it has been extended up to 12:00 Midnight!! The singers’ voice was terrible and very noisy. Moreover, I tried to contact the reception to ask them to stop the very noisy music as promised in 11:00 but there was no positive response at all!! I strongly recommend to avoid staying in this place ever!! It is just a matter of wasting time, money and, most importantly, comfort and privacy!!

Stayed here for a few nights in Feb 2023 The hotel is right on the main road very busy, the hotel itself is very nice and beautiful, excellent lobby area and lovely rooms Checked it quite late arrived around 10pm, nice friendly concierge Staff who helped me checked in, nice lovely room twin room bottled water and tea/coffee making facilities available Rooms are Clean, Bathroom is clean too although the door was missing from the shower but wasnt a big deal Location: Its about 25mins from the airport taking a careem cost around 80 SAR in the late evening, its in the middle of a busy highway, there is a KFC, Hardees, Small supermarket, Tim hortons and few other cofee places around around 1 mins walk away, walk another 8mins or so further up there you have a Danube supermarket, Mcdonalds, Baskin and Robbins so plenty of places to eat The only downside is right opposite the hotels is a Starbucks and another supermarket, however its impossible to cross this road the only way to get to it would either take a taxi or walk 20mins just to get to the other side, not worth it to be honest, stick around to the shops which are walking distance away, Breakfast - Was great nice lovely selection and plety of choices hot and warm buffet, sausages, eggs, falafel, salads, western and arabic breakfast plenty of choices! There is a masjid nearby too about 1 mins walk away for prayer nice lovely small masjid! Definitely would recommend this hotel, however its in the middle of a high road so if you need to travel a bit tax costs may add up, best worth renting a car! Apart from food places nearby there is nothing much else to see, nice comfortable stay if you plan to be out most of the day

The processing of my check-out from the hotel went rather smoothly. What was not smooth are the many obstacles I faced during my stay of only three days: -On the night I checked-in after an exhausting journey from Medina, I tried to store my valuables inside the in-room safe. However, the safe would not properly open and close. So when I told a front desk staff member about this, he sent a maintenance staff member to address this concern. The maintenance staff member noticed something in the battery compartment being broken but said the problem cannot be addressed until the next morning. So I decided to wait until the next afternoon before calling the front desk to address the in-room safe not working. However, the maintenence staff member that arrived then made the same conclusion and told me he will retrun. After about 20-25 minutes of waiting, I called the front desk again who told me the in-room safe cannot be repaired nor replaced right now and that I would have to change rooms to get a working in-room safe. I rejected this idea because I already unpacked my belongings and did not want to pack up until I check-out. So I decided that I would stay in the room that I am inside already. In exchange for this inconvenience, I requested that my check-out time be extended to 8:30 PM at no extra cost to me, and to my delight, that request was granted. But I still lacked the security of a safe for my valuables for my entire stay. -Also on that same day but in the morning, I tried to order a strawberry juice that was on the room service menu but was told that it was not available because they did not have the machine for it. This was a real disappointment but I then asked the what other juices were available, and was told a lemon/lime juice was available, so I decided to order two glasses of that instead. A staff member arrived with the two juices, which I gladly claimed, but when he asked me to sign the receipt, he did not have a pen, so he said he will come back quickly with a pen. He did not come back until 20 minutes later, and when he did, he had a card payment machine and told me I had to pay with a payment card because I cannot charge room service orders to the room. But when I waved my card over the device, the payment did not get approved, so he said he will go back to get another card payment machine. Again, I waited about 20 minutes for him to come back, and when he did arrive, he came back with the same card payment machine but told me to insert my card instead this time. When I did, the payment got processed successfully, but I am still upset that I had to undergo all those steps just to get two glasses of some juice. -Each day I was there, I had to jam in the keycard into the slot of the door to my room multiple times before it would even open. This was very troubling for me. I never had this experience in any other hotel I have stayed at in my life. -On the day I was to check-out, I had the most troubling obstacle. I was completely naked

كانت تجربتي الاولى وباذن الله راح اكرر الزياره كل شي كان جميل وممتع اشكر مستر ايهاب لتعاونه معي اثناء الحجز و اقدم شكر خاص لموظفي الاستقبال كانو جداً متعاونين ومبتسمين ( عبدالله/ محمد/ في / علي ) لا انسى الموظف احمد في مطعم الافطار جداً كان متعاون وقدم خدمه رائعه الموظف ابراهيم اثناء المغادره كان متعاون جداً بلا استثناء الجميع كانو رائعين حقاً …

Very conveniently located hotel with great amenities and friendly staff. Parking is underground and spacious. Breakfast is very good. The rooms are spacious with kitchenette. Important destinations are short distances. KFSH&RC is within 10 minutes drive. Downtown area is within short distance.

The WiFi and room is just prefect. The location is alright , have some foods nearby but not mall around

١. مدير الفندق وموظفات الاستقبال حرصوا كل الحرص على وضعنا على كفوف الراحة ٢. المسبح عصر يوم السبت بعد انتهاء الفترة النسائية كان متسخا ومقرفا ٣. اعمال صيانة في الطابق الثالث يومي السبت والاحد دون سابق اشعار الاولى نفاها موظف الاستقبال يوم السبت بالرغم من وضوحها !! ووثقتها بالتصوير يوم الاحد تجنبا للنفي ٤. الافطار متكرر لا يوجد ابداع وتنويع الملخص: انتظرت اقامة افضل لانها ليست المرة الأولى لي واحتراما لمثالية الاولى احتمالية اقامتي مرة ثالثة ممكنة

I had a wonderful experience at DAMAC Towers Riyadh. The hotel exceeded my expectations, and I am already planning to return and book another stay. Everything was perfect, from the beautiful reception area to the helpful staff who assisted me in getting to my room. The facilities were impressive, and I was impressed by the warm and welcoming atmosphere created by the staff and fellow guests.

كوني عضو سباير اليت في ihg ندمت كثيرا على اقامتي في هذا الفندق ولا أنصح به بسبب ١- الاستقبال غير جيد اطلاقا فعند وصولي كان فارغا ولا يوجد اي موظف وقد قام العامل باستدعاء موظف الاستقبال بعد انتظاره ٥ دقائق ٢- لايوجد ترحيب بالنزيل على الرغم من أنه عضو سباير وهي اعلى فئة عضوية ٣- الموظف والموظفة ( المدير المناوب ) يفتقدان للمهنية في التعامل ولا يتمتعان بالخبرة الكافية والفطنة اللازمة لمعالجة الأمور ٤- موظف الاستقبال يفتقد للمهارة واللباقة فهو يحادث أكثر من نزيل أثناء انجاز اجراءات الدخول دون الاستئذان من النزيل الاخر ٥- التظليل بالعميل عند الحجز فبعض الغرف على التطبيق لاتوجد لهم وصف تعريفي بالمساحة والمحتويات والاطلالات وبيان الفروقات بينهم ٦- الغرف القياسية والتنفيذية لايوجد بها فرق من حيث المساحة فقط مسميات لايهام النزيل بحصول الترقية ٧- تنفيذ اجراء الدخول للنزيل دون توضيح لمميزات الغرفة التي سيسكنها ونوعها و عدم اعطاء النزيل صاحب العضوية حقه من الترقية بالرغم من توافرها والادعاء بانه غير متوفرة وحين تحقق النزيل من توافرها يجبره على القبول واذا اعترضت يرفض الالغاء ويخبرك بانه تم تشريج الغرفة عليك ٨- رفضي للغرفة وكنت ع اتم استعداد لحجز سويت او دفع الفرق الا ان المديرة المناوبة رفضت ترقية الحجز او تعديله وافادت بامكانك تصعيد الموضوع ٩- لم يتم مرافقة أي من موظفي الفندق للنزيل للتعريف بالفندق او غرفته وتركه يتجول لوحده ١٠- قمت باصطحاب امتعتي بنفسي فلم يقم موظف الاستقبال ولا مديرته بسؤالي ان كنت بحاجة لمن يقل امتعتي ام لا وان كنت احتاج مساعدة او لا ١١- لايوجد من يوجهك لمواقف السيارات او آليتها او صفها بل عليك ان تجتهد بنفسك لتصل لذلك ١٢- لم تقدم أي ضيافة او عبارات ترحيبية لنا بالرغم من كون عضو سباير وتنص العضوية ع ذلك ١٣ - الغرف مجددة وضيقة جدا ولايوجد عزل فأصوات الخارج تصل للداخل وصوت الباركيه مزعج جدا اثناء المشي عليه ١٤- بعض الادوات غير موجوده بالغرفة كمجفف الشعر ١٥- التقييم كان نجمه فقط ع موقع الفندق ١٦- طالبت محادثة مدير خدمة الضيوف او المكاتب الامامية لكن لم يلبوا طلبي واستعانوا بمديرة مناوبة لاتمتلك الخبرة الكافية والمهنية في التعامل والحوار مع العملاء اعتذر لصراحتي ولكن بامكانكم الرجوع لكاميرات الفندق للتحقق مما ذكرت