Hotel berhampiran Masjid Taibah Markets, Riyadh

Having stayed in this hotel for close to 100 nights this year due to a business trip, I cannot rate this hotel any better than this. Despite the 5-star rating, service level is not reflective of this, especially compared to other Marriott chain hotels with 5 star ratings. 1) Do not expect to be blown away but staff friendliness or competence. The only exception is the Club Lounge team - Ranjit, Christian, and Mohammed - who are only that provide a service expected of a 5 star hotel, and an honourable mention to the concierge team and porters who make effort to make a guest feel welcome. 2) Front desk staff scarcely seems able to deal with the simplest request and tasks, such as issuing correct invoices, sending invoices to mail that is in system or accommodating room preferences. 3) Housekeeping is abysmal - expect missing bathrobes, inadequate cleanliness, and no laundry bags. Despite calls to reception daily to have those items provided, teams either do not communicate among each other or are completely oblivious to providing a quality service. Even on weekends, when the hotel is mostly empty, it is a rare occurrence that housekeeping will come around before 4 or 5pm, usually upon one's inquiry to the front desk whether the entire housekeeping staff is on vacation. 4) Breakfast service in the hotel restaurant during weekdays is decent enough, with attentive staff. However the weekend shift will regularly need half an hour or more to fulfil a breakfast order, despite low levels of occupancy. There is no breakfast served in the Club lounge, and evening meal service there is very limited and repetitive. 5) Laundry is collected irregularly, and the hotel is prone to losing items given to laundry service, with a lot of guest effort needed to locate them, if even possible. Finding another guest's laundry returned to one's room is not uncommon either. 6) Assigning a correct amount of Marriott points upon check-out seems to be low on the list of priority for the front desk staff. 7) Absolutely zero effort (with the notable exception of the Club lounge team) is made to feel long-term and repeated guests feel particularly welcome. I have never witnessed such level of nonchalance towards this repeated guests, and that is most uncharacteristic of the 5-star hotels in the Marriott chain. 8) Rooms are decently large and furnished contemporarily, however, despite the hotel being relatively new, the signs of inadequate upkeep start to show. Unfortunately, solving the equipment issues - such as repairing a non-fully-functional TV seems to be low on the list of priorities, requiring multiple requests to address the issue. 9) Rooms on higher floors suffer from noise that is probably caused by rooftop installed AC units and is rather bothersome, even to the level of preventing a good night's sleep without earplugs. The sound insulation between rooms seems decent enough, however is not adequate at all towards the hallway and the atrium. 10) The advertised turndow

房間乾淨衞生，空間寬大，住着温馨舒適，中文 服務，可吃上美味可口的免費提供的中式三餐，可用微信付款，讓人有賓至如歸的感覺。老闆服務熱情，提供了種種方便和幫助，在此表達衷心的感謝！酒店位置距離利雅得中心繁華地帶較近，出行遊玩購物都很便利，我十分滿意。

房間大，基本都有獨立衞，三餐豐富，接送機，有空就會順帶帶我們去買特產和逛，非常合適的朋友，牛肉辣椒醬相當不錯。忘記拍豐富的午餐了。 圖片是我們一起外出探店的聚會，贊一個。

من القلب شكراً هيلتون ، وشكراً لجميع طاقم الاستقبال على حسن الضيافة وكرم الاستقبال وبشاشة الوجة ، ولا انسى أن أذكر وأشكر الموظف محمد رياض على حسن الترحيب والاستقبال وبألتأكيد ستكون هناك رجعه ثانيه وثالثه ان شاء الله 🤍🤍.

Home from Home! This hotel has incredible friendly and service orientated staff, which makes you feel home. During breakfast they great you with your name, which makes a big difference. The rooms are clean and comfortable. Within all Hilton Hotels I have stayed in as a Diamond Member, this is my favorite place to stay.

早餐非常適合中國人 也乾淨 下次來還會住

Great price and great location but very shabby and outdated. There was hardly any food at breakfast, but the staff did try to be helpful, but didn’t know English very well at all. Would recommend if you’re looking for a decent place to stay and don’t mind tiles in the shower looking like they could do with a good clean!

The location is at the end of the kingdom Tower. There is another Novotel nearer to the Kingdom tower if you are looking to be there. The amenities at this hotel is great. No issue getting uber ride. Bed and bathroom is clean. However, there was a few nights i need to ask for towel and bathroom mat as the cleaner forgot to put back but is a small matter. Overall a great stay as bed are firm and nice :)

這個酒店算是酒店了，有良好的服務，有不錯的硬件設施，最起碼很安全，菲律賓服務人員很多，食物也便菲，房間各方麪條件都還好，沒對比沒傷害，跟昨晚上遭遇的小黑旅館比，這裏簡直是我的救星。唯一缺點，就是定位不準，很難找，入住大門在面向馬路建築物的背面，導致我在馬路看到酒店招牌後，把靠馬路的這麪的店面從頭看到尾都沒找到酒店入口。