Studio 6 Rockford, IL

Elevator didn’t work. Person checking you in was on a kiosk probably not even on site. Didn’t give direction where room was. Room did not look like picture. Room was ok it was clean. Hallway was not one door was barricaded. When heater turned on the room smelled. Hallway smelled. Could hear the rooms around me.

Kiosk established for check-in with HUMAN backup. Challenging for a first time user. :( Room was spacious, clean and minimalistic (in a good way). Peace until 22:30 when a few "guests" seemed to be playing "The Anvil Chorus " with doors (?).

Older building, but modern decor. Check-in was with a kiosk and a video two-way link. The kiosk spits out your receipt and room keys. Had to go back to the kiosk when room had no TV remote. Manager came by shortly to replace. Offered to replace other AC remote that didn’t work but I didn’t need to. Plenty of parking. Location solid. Right next to Rockford University and plenty of chain restaurants.

I had problem with luggage bringing to the room with no help because they are not allowed to lift. Housekeeping done a poor job did not even clean the room only changed towels and bedding did no vacuum or clean the bathroom. Hair all over the tub and floor.

The check in was the worst part. Check in is done thru a kiosk and not user friendly. Very hard to understand individuals thru kiosk. Would love to see someone at the front desk instead of kiosk. Rooms are clean and spacious!

Studio 6 rooms were surprisingly nice and spacious for the price. If I visit again I would definitely use there rooms

I had to get a new room key everyday. The key would work to get in the building but not to get in the room. The elevator was down. Both ice machines had notes stating out of order. On the 3rd night when I had to get my 3rd key there were 2 families that had paid for rooms and there were no rooms available for them than the manager/kiosk stated they couldn't get their money back right away.

They use a kiosk to check in. It is not a good experience- 2 managers pounded on my door at midnight demanding money for the room. They were rude and screaming at me. Then demanded I pay for the room with cash. I told them I have a card and they said the internet wasn’t working. One screamed at me and walked off. I gave the other my ******* confirmation. The one that walked off said the kiosk just has some glitches. I told him that waking me and my daughter up at midnight- twice pounding on the door, screaming at me and demanding cash is a pretty big glitch. One of my top 5 worse hotel experiences.

The property has/is being remodeled. Very well done. The staff at the front “desk” are super friendly and very helpful. The kiosk electronic check in with the host in some other location (hint - India). Is flat out horrendous. Can not understand. Cannot always hear. Couldn’t find our Travelocity reservation. So offered to check us in for $15 more than our online reservation. Could t even accomplish that w the kiosk check in. Finally got a room after 20 Min but still not checked in. Concerned what the rate will be and refund from Travelocity. Again. The humans in the room were very helpful. The person in the video screen was totally useless.