Hotel Romantik di Nantou

Cleanliness and privacy are issues here. The bathtub was not thoroughly clean or sanitized prior to stay. If you pay attention to the openings of the wooden slats between the backrest, you’ll notice they are stained = full of bacteria. Also, housekeeping pays no attention when the DND light is on. You will be disturbed! Outlets are few and outdated, and the mood lighting is low quality... Pls clean up your act!

Hotel was just a 5mins walk away from the bus stop and 10mins walk away from the Shuishe pier. Service staff were polite and were able to advise on the bus to Taichung from Sun Moon Lake. Amenities in the resort is decent and the in room hot spring is awesome. The room looks a little dated though.

平日入住，服務人員態度還好，很平淡不熱情，房間還不錯喔，窗戶就能看到山景，很讚，因為很喜歡溪頭，所以很常入住溪頭爬山遊玩，原本想說飯店如果不錯以後就不用找來找去，固定選這家飯店入住就好，結果服務人員態度讓我打消念頭，但如果不介意服務人員態度還是很推薦來試試看喔😊😊

There's limited selection of hotels at Sun Moon Lake particularly certain price points. The Fleur De Chine is probably the best around but runs close to $400-$500/night. We chose this due to the mid price range (under $200/night). We booked 2 nights (VIP sun room) for family of 3. When entering, we did not realize that children were charged additionally (they consider anyone over 140cm to not be a child), and then added NT 500/night fee for ”cleaning fees”. Despite arguing with them about the additional fees and not being clearly stated (”additional fees”) is all that is listed on the website, we were unable to get any progress with this. Be careful with these charges. This is an upcharge and as in most places in Taiwan, there is very limited flexibility. If you have children, do realize unless they are tiny/small, you'll get charged. The room was to be offered with a bottle of wine but did not come and only an apple sparking cider was given. The room was dated, appeared to be in the '90s, the view and location is probably its best attributes. they included a breakfast (with this package). Beds were ok, bathroom was fine and functional. This is not 5 star hotel if that's what you're expecting - would say it would be a 2-3 star hotel in the US. Also, of note there is another hotel part of this same group - that is more lower end which can get confusing (Crystal Inn) - it's probably hostel like based on the descriptions. Would i stay again? probably not. the first impression was not the best, would have wished for better details on the fees. If you want good location, this is literally on the lake so can't argue with that. If you're looking for a true 5 star experience, Fleur Du Chine is probably the place to go - it's amazing but comes with a $$ tag.

Hotel room can be cold even with warmer on. Staff are friendly and helpful. There are daily cocktails provided for adults

1.當天抵達的夜班同仁介紹房間及服務項目很仔細，但是日班就差一點點了，可能跟我們一樣剛睡起來，還在摸索人生，呵。 2.房間很大間，雙人床是兩張加大單人床合併的，但是只有一條棉被。 3.淋浴間有蒸氣浴，同時開啟蒸氣浴再洗澡，很特別的感受。 4.雙人浴缸是按摩浴缸，很舒適，能夠解決騎車環島的疲勞。 5.冷氣剛開啟時，不冷，但是到半夜就會很冷，冷到像冰箱冷凍櫃，建議不要因為一開始比較熱就開到太冷，晚上會被冷醒。 6.早餐很簡便，但是能夠滿足早上所需的營養。 7.附近離 “竹山土虱咖啡”（營業到晚上10點），很直接去品嚐咖啡和甜點，還有一隻可愛的喵喵會很有活力的跟客人打招呼喔！

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飯店電話對談親切清楚，令尚未前往的我很安心。 櫃臺介紹清楚訊號掌控佳，其他人員也都笑臉迎。 餐廳氛圍優，菜色豐富 ， *建議；1、餐廳可以提供冰塊，供客加在飲料中。我在 2、在用餐的客人都是來渡假的，可否要求用餐 客人輕聲細語，勿打擾他人渡假。 房間優雅，舒適，備品的量充足、兩包餅乾好吃，有膠囊咖啡機和好喝茶包，除濕機也先為住客開起，雖然有陽台，但是景觀有被擋住，可惜了。 早餐豐盛用心，吃飽也吃巧，看出民宿的誠意。

服務態度很好