Dimora Frattina

I could not have stayed at a worst hotel, if you could name it that. It is more like a hostel from horror land. It is at a great location and that’s about it. Plus, the air conditioning was the only thing working. Firstly, I had called the hotel a few days before my stay to book an airport shuttle. They said send us an email and the charge is €65. Once I landed I couldn’t find the driver and called the hotel. The receptionist said: we didn’t book the shuttle for you because you didn’t email us so take a taxi from there. I said of course I emailed you! Then she said oh yes, but your flight was an hour late. And I replied that that’s the reason I gave you my flight number! By the time she figured out she did book the shuttle but it wasn’t there, an hour had gone by, and I was charged €70 instead. My room was in an apartment across the street from the hotel, where I had problems entering because the lock was really old and didn’t work well. The first night there I couldn’t enter, kept calling the emergency number at around 10pm without an answer, and went to the restaurant across the street and begged a gentleman working there to come help me. After a long struggle, we managed to open the door. The sheets were a little dirty and there was mold in the shower. There is a tiny refrigerator that fits about 4 bottles of water but didn’t work. The next day when I addressed the issue of the door to the receptionist she was very sarcastic and treated me as if I was stupid to not be able to open the door. I asked to be moved to a different room but said they were fully booked. I would never ever stay there again even if it was the last place on earth!

Wonderful place, nicely located to all most attractions with in 30 min (walking and getting lost is the fun part). Very helpful staff! Rooms were clean and nice, shower had good water pressure and hot water. Already looking to come back! 10/10 recommend

This was an expensive hotel with no rights to be called ‘luxury,’ as advertised. I arrived to the very small room with noise from the exterior, one small white-gray rag for a towel and a bathrobe in the same condition, and a terrible broken mattress with a huge ‘slant’ in the middle. Very uncomfortable for sleeping. There is no support for problems (like a broken shutter that kept slamming shut against the window) because the staff is only present 2-8 pm to take the rather expensive payment. And the worst part about my stay at this hotel is that I was assaulted by the building security person while waiting for my cab right inside the building door with my suitcases. He was hostile and nasty as I passed by on the hallway, loaded down, and then became violent as he tried to force me onto the street (in the very hot sun) and lock the door against me with my luggage on the other side. I reported this incident to the hotel manager. And she actually dismissed his behavior as of normal. Nothing is normal about this place. Instructions are vague, service does not exist. You pay a lot for the type of hotel that should be half or less the price. Please stay away from this poorly run and mismanaged hotel, with the violent angry male security force, most especially if you are a woman traveling alone. I’ve never spent so much money for such awful service in Rome, where I travel regularly and usually and have a great experience. I appreciated the hotel’s open pet policy, but I ended up deeply regretting this booking. It soured my days in Rome. The bed alone is unfit for clients. And who wants to be assaulted in a building corridor by a crazed man who clearly has some issues against the hotel inside — and any female clientele traveling solo? Wish I could get my money back.