Ulasan Leonardo Boutique Hotel Rome Termini

Jawapan daripada Pihak Penginapan: Dear Yuen Mei,It is heartwarming to learn that our staff's friendliness and helpfulness added to the quality of your stay at Leonardo Boutique Hotel Rome Termini. We aim to provide an exceptional service to ensure a seamless experience for our guests, and it is wonderful to hear that we achieved this during your visit.Moreover, your compliment about our breakfast delights us. We take pride in offering a varied and delicious breakfast to kick-start our guests' day on a good note.Your positive feedback is highly appreciated and serves as great motivation for us. We look forward to welcoming you back on your next visit to Rome.Kind regards,Claudia

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for leaving your precious feedback regarding your recent stay at Leonardo Boutique Roma Termini.We are delighted to know you had a great experience with us in Rome.It's wonderful to see you found our location nice and close to many tourist sites.Thank you for choosing our hotel, we would like to have the pleasure of welcoming you back soon for another enjoyable experience. Kind Regards,Riccardo - Front Office

Jawapan daripada Pihak Penginapan: Dear Alain,Thank you for sharing your review of your stay at Leonardo Boutique Rome Termini.We truly appreciate your kind words about our reception staff.Is wonderful to know that you found our hotel well located and central the Rome main station. We are delighted to know that you found the beds comfortable.We would like to know more about the breakfast lady and what happened to define her not polite. We hope to have the pleasure of welcoming you back to meet more your expectation.Kind Regards,Riccardo - Front Office

Jawapan daripada Pihak Penginapan: Dear Maxwell,Thank you for share your review of your stay at Leonardo Boutique Rome Termini.We are delighted to see your appreciation to our central and well connected location and to our cleanliness and servives provided.We are sorry to understand that your room size did not meet you expectation, we would like to clarify that we have other rooms category which vary in size. Our suggestion for the next time is to choose a room which could fit more your needs or to ask an upgrade to our staff, our aim is to welcome our guests needs according to the availability.Thank you for choosing our hotel. We hope to have the pleasure of welcoming you back soon.Kind Regards,Riccardo -Front Office

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your experience with us, and for your high ratings on our cleanliness, amenities, and surroundings. We apologize if our service did not meet your expectations. We understand that our historic building's layout may pose challenges, especially with luggage. Please be aware that we have security personnel and a bellboy available to assist with luggage handling upon request. Regarding the room size, we have different types available, all listed on our website for our guests' consideration. As we strive to improve our services, your feedback is truly appreciated.We hope to have another chance to welcome you back and provide you with a more satisfying stay. Kind Regards,Riccardo - Front Office Agent

Jawapan daripada Pihak Penginapan: Dear Taka1977,It is delightful to hear that you had an enjoyable stay with us at Leonardo Boutique Hotel Rome Termini. Your kind words about our cleanliness and the hotel's surroundings are much appreciated. We are also glad that you found our location convenient and that you had a pleasant experience with our services.We acknowledge your suggestion regarding a more varied breakfast. It's wonderful to receive such feedback as it helps us understand the preferences of our guests and aim for improvements where possible.We hope to welcome you back to our hotel in the future, ensuring another wonderful experience.Kind Regards,Riccardo - Front Office Agent

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for sharing your positive experience with us. We're pleased to hear that you appreciated the room upgrade and found our location near the Roma Termini station convenient. We look forward to welcoming you and your family back to our hotel in the future. Kind regards, Claudia

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are thrilled to hear that you appreciated our strategic location and found our pricing to be beneficial. We also value your remarks regarding our bathroom facilities and room size. We are housed in a historic building, and all our room sizes are clearly stated on our website, with various typologies to cater to different guests' needs. We are committed to providing high-quality service to our guests, and we are glad to see that we have met your expectations in that area. We look forward to welcoming you back for your future trips. Kind Regards,Riccardo - Front Office Agent

Jawapan daripada Pihak Penginapan: Dear Guest,Your feedback is very important to us. It's disheartening to learn that your experience at our hotel did not meet the expectations set by your previous stays at other Leonardo hotels. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we sincerely regret if we fell short of this during your stay.In regards to the cleanliness and room conditions you've mentioned, we always strive to maintain high standards in these aspects. We are sorry that you did not let us know during your stay about the problems you encountered so we could check them and possibly change your room.As for the front desk service, we're glad to hear that you found the location to be convenient. We will continue to do our best to provide a welcoming and efficient service. Once again, we apologize for the issues you encountered during your stay and we appreciate your candid feedback. Kind regards,Claudia

Jawapan daripada Pihak Penginapan: Dear guest, thank you for the positive review! We wish to have you back soon as our guests!Kind regards,Riccardo

Jawapan daripada Pihak Penginapan: Dear Guest,Your positive feedback is truly appreciated. We are delighted to hear that you found our family room spacious and convenient for your travels. It is heartwarming to know that you enjoyed our breakfast offering as well. Our team is committed to providing a comfortable and pleasant stay for our guests, and your comments affirm that we are heading in the right direction. Once again, thank you for choosing Leonardo Boutique Hotel Rome Termini. We hope to have the pleasure of welcoming you and your family back in the near future.Kind Regards,Riccardo - Front Office Agent

Jawapan daripada Pihak Penginapan: Dear BBbalalaohahaha,It is wonderful to hear that you found our surroundings, amenities, and cleanliness to your liking. It is our goal to provide an exceptional experience for all our guests. We have noted your feedback regarding the assistance with luggage. Our staff strives to be as helpful as possible, and If we informed we always help.We hope to have the opportunity to welcome you back to the Leonardo Boutique Hotel Rome Termini soon.Kind Regards,Riccardo - Front Office Agent

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your wonderful review of our hotel! We are delighted to hear that you enjoyed your stay at our hotel and look forward to your visit again.Best wishes,Claudia

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the great review of our hotel! We are pleased to know that you enjoyed your stay and hope to see you again very soon in Rome.Sincerely,Claudia